Damaged unit replaced very quickly
After taking delivery of a gas fireplace and discovering some damage, the customer support team went right to work scheduling a free replacement and return of the damaged original. R+L Carriers were also great. Respectful, timely, and very good communication.
I would most definitely purchase from them again. There will always be one problem or another. What matters is how well you resolve it. 5 stars for you all!
Reply from US Fireplace Store
Thank you so much for your kind words and for taking the time to leave such a thoughtful review! We're so glad to hear that our team was able to resolve the issue quickly and efficiently for you. At US Fireplace Store, we strive to provide excellent customer service, and we're thrilled that we were able to meet your expectations. It's wonderful to hear that you were satisfied with both our service and R+L Carriers as well! We truly appreciate your business and look forward to serving you again in the future. Thank you for being a valued customer!