The ignition system needs to be tuned…
The ignition system needs to be tuned to our elevation 7500 FT
The Instructions are limited on how to do that
Might need a different gas burner, even the embers will not work Terry Porter
porter1011@aol, com
575 268 3234
Reply from US Fireplace Store
Thank you for sharing your feedback. We truly appreciate you bringing this to our attention, and We sincerely apologize for the issues you’ve encountered with the items at your elevation. We understand how frustrating it can be when a product does not perform as expected.
We strive to provide clear and helpful instructions, and We're sorry to hear that they were not sufficient in this case.We already escalated the concern and We will provide you someone to assist you with more detailed guidance on the ignition system or help you determine if a different gas burner is required for your elevation. Our goal is to ensure you have a positive experience with our product.
Please feel free to reach out to us directly with your order details, and we’ll work with you to find the best solution.
Thank you again for your feedback, and we look forward to assisting you further.