I checked around and the fireplace…
I checked around and the fireplace store did a price match from another company online and I went with them because they had a warranty up to 5 years which the other company didn’t offer. Shipping was great ! Didn’t open the box for a week after it was delivered and noticed a dent on the right side of the heater.
Reply from US Fireplace Store
Thank you for your feedback and for choosing us—we’re glad the price match, extended warranty, and shipping experience were positive. We’re sorry to hear about the dent on your heater and truly understand how disappointing that can be.
We want you to know that we are currently processing a $100 refund. we’re in touch with our warehouse team to further assess the situation and will follow up with you as soon as we have an update.
We appreciate your patience and understanding, and we’re committed to making this right.
