JO

Joanna

United States

Reviews

Review of ThriftBooks

Rated 5 out of 5 stars

Great customer service

Great customer service. Good quality products. Great ease of navigating online site. Speedy delivery of orders. Good prices. Thank You Thrift Books !

January 8, 2025

Review of US Fireplace Store

Rated 2 out of 5 stars

Refractory bricks not size as thought ordered

Refractory bricks were not the size I thought ordered and took several weeks to receive. However, found out I can cut them down to fit, luckily. Shipping cost was horrendous, but I was stuck because needed the product. If I had known the size wasn't available, I could have gone with another vendor much cheaper.

October 10, 2024
Unprompted review

Reply from US Fireplace Store

Thank you for sharing your feedback. I’m sorry to hear about the confusion with the size of the refractory bricks and the shipping costs. I completely understand how frustrating it must be, especially when you were hoping for a quicker, more affordable solution.

We appreciate your flexibility in making the adjustments necessary, but I’m truly sorry that the experience didn’t meet your expectations. I will make sure your comments are passed along to the appropriate teams to help us improve.

If there’s anything else I can assist you with or if you need help in the future, please don’t hesitate to reach out. We’re here to help!

Review of Hughesnet

Review of ThriftBooks