Best price AND best service!
Beside the price, which was the best among the different fireplace outlets, the service was outstanding.
I received updates via email on processing, shipping, and delivery.
Even better, when I logged onto the website, I was able to chat with an agent that not only answered technical questions, but also expedited shipment of a missing piece.
Overall, outstanding service both prior to, and after the sale.
Reply from US Fireplace Store
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had such a positive experience with both our service and the value we offer. It’s great to know that our team was able to assist you promptly, from technical questions to making sure everything arrived in perfect condition. We truly appreciate your feedback and are grateful for the opportunity to serve you. If you ever need anything else, don't hesitate to reach out!