The sales team misrepresented a gas log burner set as B-vent compatible, and recommended I buy an additional part to adapt the burner. RH Peterson, the manufacturer, confirmed I was misinformed, and furthermore insisted the burner could not be adapted without the risk of fire.

I understand people make mistakes, but when I tried to return the items, they insisted I pay a 25% restocking fee, plus the costs of shipping (both ways)

No manager would take my calls to discuss the problem. Every time I reached out, I received a "cut and paste" reply basically telling me that in order to be fair, we treat every issue the same, and take no responsibility for our misrepresentation and mistakes.