Nest Pensions Reviews 13,094

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the straightforward and efficient processes, particularly when transferring pension funds into Nest. People highlight the ease of use of the service, noting that consolidating various pensions into one pot was simple and hassle-free. Many reviewers specifically mentioned how easy it is to set up payment plans and make additional contributions, praising the clear, step-by-step instructions provided. Consumers also value the regular updates and clear communication regarding their pension pots. The user-friendly interface and accessible online services are frequently commended, with many consumers finding it easy to navigate the system and keep track of their savings. Some reviewers have raised concerns about contacting the company, while others have pointed out that the website can be slow and not always intuitive. Despite these issues, users generally feel secure and well-informed about their investments, appreciating the company's efforts to provide helpful advice and ensure transparency.

Based on these reviews

Rated 4 out of 5 stars
Invited

It’s a nice simple process to move your pensions into your nest account. But not all pension providers allow it to be so easy which means a lot of effort could be required, filling out documents etc….... See more

Company replied

Rated 4 out of 5 stars
Invited

I opted to topup an extra £10 per month to my pension and this was a simple process to setup. I can access my account easily enough and feel reasonably assured about the prospects of this pension. Tak... See more

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Rated 4 out of 5 stars
Invited

The transfers would have gone better if I had tried one at a time. I had 4 private pensions, one of which couldn’t be transferred. I applied to transfer them all at the same time which caused delays.... See more

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Rated 4 out of 5 stars
Invited

I already had a Nest pension and was looking to combine 2 other small pension pots. It was straight forward and completed within a few weeks.

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Rated 5 out of 5 stars
Invited

The company is doing so well looking the growth rate of my savings with them. They also ensure the customer is well informed about his/her contributions through regular messages. Joining them has been... See more

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Rated 2 out of 5 stars
Invited

Loading and navigating between pages is very slow . Layout and ease of finding different features such as account settings and accessing one-off payments is non-intuitive and awkward. And payments tak... See more

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Rated 3 out of 5 stars
Invited

While no other problems my employer did not pay pension for 9 months and this was a few years ago. I have called in the last 6 months about it but was told it would be dealt with but seems like a long... See more

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Rated 2 out of 5 stars
Invited

I had the worst experience transferring pensions from another provider to Nest. It took months - mainly due to a lack of consistency in terms of who was dealing with the matter on any given day. I'd b... See more

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Rated 2 out of 5 stars

Nest has a few major problems. 1) The contribution charge is unreasonably high, 1.8% of contributions is simply far too high. 2) The fund selection is poor, it's clear that NEST caters to... See more

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Rated 5 out of 5 stars
Invited

Easier to log.into account now and quicker than before. Easy to top up pension and keep track of your savings. Everything explained and easy to understand.

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Rated 5 out of 5 stars
Invited

I have recently decided to start paying extra into the pension and I have been very impressed and pleased with how easy it is to do. No jumping around from different menus or being forced to go round... See more

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Rated 5 out of 5 stars
Invited

It was a big decision for me to consolidate the life savings accrued in my old work pension into a newer Nest work pension. I did all the research I could and hoped it would work. The process has been... See more

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Rated 2 out of 5 stars
Invited

Tried to move my previous pension to nest, wouldn’t work. Been trying to log on several weeks later to try again and now website not working.

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Rated 5 out of 5 stars
Invited

I amalgamated four pensions into one pot, choosing Nest Pensions as my main. It was really easy to transfer everything, just filled out some details of the other pension providers and everything was s... See more

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Rated 2 out of 5 stars
Invited

I found it very difficult to set up salary sacrifice payment. The interface is not intuitive and the error messages are not informative. As a result my company overpaid into one of its employees NEST... See more

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Rated 3 out of 5 stars
Invited

I contacted Nest to ask why I’d been sent an annual statement email when my statement is not due. Turned out is was for a separate pension pot with I had with a previous employer. I asked the agen... See more

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Rated 5 out of 5 stars
Invited

Contacted nest about transferring money from another pension into my nest pension. They did this with no problems and i had to do nothing except give them all the details required for the transfer. It... See more

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Rated 2 out of 5 stars
Invited

You deducted 20% tax from a 25% withdrawal from my pension of which I was entitled ta have tax free. I am still trying to get this back from HMRC. When I rang to discuss this I found at each communic... See more

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Rated 5 out of 5 stars
Invited

They were very helpful and I was very satisfied and it was so easy to do and they got it sorted out for me very quickly and it was a pleasure to know that it could be so easy thank you

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Rated 5 out of 5 stars
Invited

Nest giving people's good advice or ideas to start preparing for their future lives not to be without money to spend in their retirement age

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Rated 5 out of 5 stars
Invited

I have been impressed with Nest from the start. I get regular updates letting me know what’s in the pot and recently transferred an old unused pension into Nest and it was so easy! I gave them the pol... See more

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Rated 5 out of 5 stars
Invited

App is so easy to use, you can find the correct information. Easy to set up payment plan by Direct Debit. Good communication sending emails etc

Company replied

Rated 2 out of 5 stars
Invited

Tried transferring money from my pension to my bank 10 days they told me still waiting for the transfer today.I am in hospital after having a stroke I need the money to pay my mortgage of looking forw... See more

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Rated 5 out of 5 stars
Invited

I have been a member since 2017, have to say NEST being nothing but brilliant. I have recently transferred another pension pot into Nest, they have been very helpful and efficient. They took care of e... See more

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Rated 5 out of 5 stars
Invited

Easy to change my payment . Thankyou. I wish I had thought to do it sooner. Maybe a reminder to people that it is easy to sort out paying in more to their pension and how important it is to save for t... See more

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Rated 5 out of 5 stars
Invited

I like how I am informed with the amount I have in my pension, the options I have,it is written very simply,so easy to understand.

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Rated 3 out of 5 stars
Invited

I have a pension from my last job and have found it hard to transfer it into my nest pension pot , I don't know what else to do without it being a headache

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Rated 5 out of 5 stars
Invited

Recently decided to up my pension contributions in Nest. Very easy process and pleased with the return investment so far.

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Rated 5 out of 5 stars
Invited

The site works. It is set at an appropriate level of security given the purpose and there is clear evidence of ongoing efforts to improve the process of site access.

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Rated 5 out of 5 stars
Invited

Very clear keeping one up to date with payment history giving one a good sense of security

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Rated 4 out of 5 stars
Invited

Both online and by phone I have found the Nest team very helpful, system is quite straight forward to use.

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Rated 5 out of 5 stars
Invited

Very straightforward to log into nest and set up a monthly direct debit to top up my pension.

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Rated 5 out of 5 stars
Invited

I retired from a job and needed to move a small pension from an Employers Scottish Widows scheme to Nest, the entire process went through without a hitch and I was kept fully informed at each stage of... See more

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Rated 5 out of 5 stars
Invited

Great easy to use service and the transfer happened quicker than i thought it would looking forward to growing my pot more with nest!

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Rated 5 out of 5 stars
Invited

Changing over was very easy and quick ,people's pension must take some credit for that as well .all in all a painless experience. Well done to all concerned.

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Rated 5 out of 5 stars
Invited

I've never had any issues, customer service and online services are on point, and my money is safe in their hands.

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Rated 5 out of 5 stars
Invited

I’m comfortable using this company since it was recommended by my employer. I’m pleased with growth, customer services and online services to date.

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Rated 5 out of 5 stars
Invited

Easy to navigate the system and organise for a direct debit payment. Lots of easy to read information on Nest to support decision making on the reason to contribute to your pension.

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Rated 5 out of 5 stars
Invited

Easy to navigate online and keep tabs on my account, make changes to payments etc

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Rated 5 out of 5 stars
Invited

Been ok nest but I did like how tax i paid when took so much out I hope I get it back after I retire

Company replied

Rated 5 out of 5 stars
Invited

All the information and instructions I needed to transfer all of my work place pensions into NEST were easily available on the website which made it a simple and painless procedure.

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Rated 5 out of 5 stars
Invited

Very easy to transfer another pension into Nest. Clear Step by step instructions

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Rated 5 out of 5 stars
Invited

Withdrawal of the pension that has grow was very easy, straight forward steps, pleasant experience

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Rated 5 out of 5 stars
Invited

You are there when I need you most and you always sort things out for me with no problems thank you

Company replied

Rated 5 out of 5 stars
Invited

Helpful and friendly staff. Easily resolved my issue quickly.

Company replied

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Company details

  1. Pension Fund

Written by the company

Nest was set up by the government to give every UK worker somewhere good to save after the introduction of auto enrolment. Since then, it’s grown to become the largest workplace pension scheme in the country with more than 13 million members. As a not-for-profit pension scheme, Nest doesn't answer to shareholders. It’s set up to serve its customers’ interests and aims to help millions of people enjoy a better retirement. Nest’s members benefit from an award-winning investment strategy and one of the most diversified DC portfolios in the industry. It practices responsible investment to help manage long-term growth and risk while also helping contribute towards the world its members want to live and retire in.


Contact info

4.0

Great

TrustScore 4 out of 5

13K reviews

5-star
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1-star

Replied to 95% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Invited

The website never works!!!

September 28, 2025
Nest Pensions logo

Reply from Nest Pensions

Hi Shawn,

We’re sorry to hear that our website doesnt work for you. We designed our website to be always available and easy to use, so we’ll use your feedback to continue to improve the website.

If you’re still needing assistance, please get in touch with our customer service team and they should will be able to look into this for you. They're available on 0300 020 0090, Monday to Sunday, 8am to 8pm.

Thanks,
AJ, The Nest Team

Rated 1 out of 5 stars

Absolutely terrible service

Absolutely terrible service. Can't even get my name right when they call. They have a tiny amount of money in a pot that I want to transfer to my own personal pension. It's been going on for 6 months now and I am no closer. Make an appointment fill in a paper form and POST IS BACK. Absolute shambles.

They are also still charging me to manage my money, even though they have been instructed to move it.

October 16, 2025
Unprompted review
Nest Pensions logo

Reply from Nest Pensions

Hi There,

I apologise for what you’ve experienced.
Please keep an eye out for a message through Trustpilot. I’ve raised a request for more information so I can connect you with the right people to get this resolved.

Thanks,
AJ, The Nest Team

Rated 1 out of 5 stars

Still waiting for funds

I made an application to withdraw money to my bank account online on the 29th September. I received a message to say that Nest needed more information on the 3rd October. I have no idea why Nest needed my date of birth and NI number. I returned a printed document to them by first class post. Another message appeared asking for the same information on 6th October. I phoned Nest on the 13th October to ask why I’ve been waiting well over the 5 days specified on the Nest website to complete this transaction.I was assured that my application was being progressed with no completion date commitment. It’s now the 16th October and still no funds. It would seem to me that Nest are actively stalling and are reluctant to complete this transaction. I’ve been fobbed off using the chat option and then again during a phone call which referenced the talking points in the previous chat option. This is totally unacceptable.

October 13, 2025
Unprompted review
Nest Pensions logo

Reply from Nest Pensions

Hi Stephen,

I apologise for what you’ve experienced.
I’ve looked into this and asked someone from the dedicated team to reach out to you and provide you with updates on the claim. If you don’t hear from them, please call us on 0300 020 0090, Monday to Sunday, 8am to 8pm.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars
Invited

Very good service

Very good customer service

October 16, 2025
Nest Pensions logo

Reply from Nest Pensions

Hi Angela,

Thanks for taking the time to share your thoughts on how we are doing.

Thanks,
AJ, The Nest Team

Rated 1 out of 5 stars

Have to wait 35 years to take out my…

Have to wait 35 years to take out my £200 😂😂 ridiculous

October 16, 2025
Unprompted review
Nest Pensions logo

Reply from Nest Pensions

Hi Rio,

I'm sorry we haven't earned a better review from you.

The UK government have set strict rules around how you can access your money, which we have to follow. This means we’re not allowed to pay out the money in your pot until you reach age 55 (rising to age 57 in 2028), except in rare situations. I know that can be frustrating.

Thanks,
AJ, The Nest Team

Rated 2 out of 5 stars

Disappointed to receive roughly £50…

Disappointed to receive roughly £50 Less than what I was quoted and sent on line for closing my pension. The lady was patient and kind but a disappointment in terms of what I was quoted and what I received.

October 7, 2025
Unprompted review
Nest Pensions logo

Reply from Nest Pensions

Hi Maureen,

I'm sorry that we haven't earned a better review from you.

When you take withdrawals from your pot, 25% will usually be tax-free and the remaining 75% will be taxed as part of your income for the year when you get the money. Please contact HMRC if you have any queries regarding your tax.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars
Invited

Great team

Made simple and easy

September 4, 2025
Nest Pensions logo

Reply from Nest Pensions

Hi Dax,

Thanks for taking the time to share your thoughts on how we are doing.

Thanks,
AJ, The Nest Team

Rated 1 out of 5 stars

A dreadful service

A dreadful service, incompetent staff who could not resolve my 'logging in' issues, after many months. They said it was a technical problem . After many wasted phonecalls, chasing them, they FAILED to fix the issue. Its pathetic! I therefore had no choice but to move my funds out of Nest pensions to another provider. I have raised a complaint and this is still ongoing. For the sake of your own sanity DO NOT register with this bunch of clowns!.

June 12, 2025
Unprompted review
Nest Pensions logo

Reply from Nest Pensions

Hi Cat,

I'm sorry to hear about the experience you had with getting in to your account online. However, I'm pleased to know that you have raised a complaint for this to be investigated for you. We appreciate your feedback.

Thanks,
AJ, The Nest Team

Rated 4 out of 5 stars
Invited

I've given 4 stars cos I don't want to…

I've given 4 stars cos I don't want to be too negative. Not really had much to do with Nest pension. They sent me a letter recently giving me information where my pension was up to which was helpful I suppose. Nest pension seems ok so far.

October 16, 2025
Nest Pensions logo

Reply from Nest Pensions

Hi Karen,

We’re pleased to hear you have no complaints. If there’s something about your experience holding you back from giving us 5 stars, do let us know – we’re always looking for ways to improve our customers’ experience. You can reach us through your online account or our customer service team on 0300 020 0090, Monday to Sunday, 8am to 8pm.

Thanks,
AJ, The Nest Team

Rated 4 out of 5 stars
Invited

The Customer Assistant help in a very…

The Customer Assistant help in a very good way by sorting out the problem I had.
I got things sorted.

October 16, 2025
Nest Pensions logo

Reply from Nest Pensions

Hi Karen,

We're happy to hear that our customer assistant helped resolve the issue you encountered. We appreciate you taking the time to share your positive experience!

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars
Invited

Easy to access and use website

Easy to access and use website. Good to keep a track on pension pot. Thank you.

October 2, 2025
Nest Pensions logo

Reply from Nest Pensions

Hi Kathryn,

It’s great to hear about your experience with our website. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars
Invited

They are very helpful

They are very helpful, patient with their customers and have ways to support customers

October 16, 2024
Nest Pensions logo

Reply from Nest Pensions

Hi Rebecca,

Thanks for taking the time to share your thoughts on how we’re doing.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars
Invited

Seamless access

Seamless access

October 15, 2025
Nest Pensions logo

Reply from Nest Pensions

Hi Sodiq,

Thanks for sharing your experience with us.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars
Invited

Query on my pension

My query was handled quickly with professionalism

October 14, 2025
Nest Pensions logo

Reply from Nest Pensions

Hi Winnie,

We’re always pleased to hear from our members about the things we’re doing right.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars
Invited

Safe and secure

It has been wonderful time to be a member of this company. I feel safe secure of my contributions within your organisation.

October 15, 2025
Nest Pensions logo

Reply from Nest Pensions

Hi Richard,

Thanks for sharing your experience with us. I'm glad that you feel safe and secure saving with Nest.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars
Invited

Really easy to change my email address…

Really easy to change my email address to update my personal details recently.

October 15, 2025
Nest Pensions logo

Reply from Nest Pensions

Hi Kirsty,

It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 2 out of 5 stars
Invited

Found very hard to to get into my…

Found very hard to to get into my pension..to to how much l have in my pot

August 25, 2025
Nest Pensions logo

Reply from Nest Pensions

Hi Pullen,

I'm sorry you are not able to log in to your account.

I’ve looked into this and asked someone from our customer service team to reach out to you. If you don’t hear from them, please call us on 0300 020 0090, Monday to Sunday, 8am to 8pm.

Thanks,
AJ, The Nest Team

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