Salary sacrifice payments are not at all intuitive
I found it very difficult to set up salary sacrifice payment. The interface is not intuitive and the error messages are not informative. As a result my company overpaid into one of its employees NEST accounts, which will be tricky to reverse.
September 30, 2025
Reply from Nest Pensions
Hi Bryan,
We’re sorry to hear you’re not finding our website easy to use at the moment. We’ll take your feedback into account as we look to improve the experience for employers using Nest.
Our employer helpline is the best way to get support with specific issues because they’ll be able to see the details of your account. They’re available on 0300 020 0393, Monday to Sunday, 8am to 8pm.
Thanks,
AJ, The Nest Team