Good Service but too much Spam
Good service & lots of product choice but WAY too many spam emails.
August 28, 2025
Duffy
United Kingdom
Reviews
Review of Moonpig.com
Review of Marshmallow
Random charge after 1 year of policy being finished.
I had an insurance policy with Marshmallow from 6/10/23 - 5/10/24.
At the end of the policy i received my no claims certificate.
Today (14/10/25) I received an email saying £117 would be taken from my bank account as an overdue balance…1 year later after the policy had ended.
I got onto their chat service online to ask why they intend to charge me for an outstanding balance that doesn’t exist from a policy that’s 1 year old & why they still have my bank details after not being a customer for 1 year.
After not receiving a reply in the chat for 1 hour.
I gave up.
October 14, 2025
Unprompted review
Reply from Marshmallow
Hi Duffy,
Our team would be happy to help with any questions you have, however, we could not locate a policy with the details available. Trustpilot will email you directly with their request for more information through a safe link for your details. Could you please reply to our request so the team can look into this for you?
Please don’t share your details as an update to your review.
Thank you,
The Marshmallow Team
Review of InPost UK
Reply from InPost UK
Thank you, Duff, for your positive feedback! We're thrilled you found sending parcels easy with us.
Review of Totally Wicked
A+ On Customer Service
I’ve been a customer with Totally Wicked for years.
They always have great products & deals.
Their customer support is great too!
October 1, 2025
Review of Nest Pensions
Incompatible Processes
I contacted Nest to ask why I’d been sent an annual statement email when my statement is not due. Turned out is was for a separate pension pot with I had with a previous employer.
I asked the agent to merge the pension pots after confirming all my personal details security details I was told I had to tell her the name of the previous employer. I didn’t know it so I told the agent the entire list of employers I’d had in the last 20 years. None of them were the correct name. I was then told the company might trade under a different name. How on earth would I know that? Or what the name could be?
So now there is a pension pot I’ll never have access too with MY money in it and I cant get it. Despite confirming ALL my personal details & security details. Absolute joke.
I’ll be transferring my current pension OUT with NEST asap before then make up another excuse to keep my money.
September 29, 2025
Reply from Nest Pensions
Hi Duff,
I wanted to reach out to apologise for the experience you’ve had. We work hard to try to make things easy for our customers and this sounds like the opposite.
The best thing to do is to get in touch with our customer service team – they’ll be able to look into this for you. They're available on 0300 020 0090, Monday to Sunday, 8am to 8pm.
Thanks,
AJ, The Nest Team
Review of musicMagpie
Great service & delivered on time!
August 30, 2025
Reply from musicMagpie
Hi Duff,
Thank you so much for taking the time to leave us a great review!
We are pleased to hear about your positive experience with musicMagpie, and hope that you will continue to use our services in the future!
Did you know we also have a refer a friend program?
When your friend signs up, we will treat you both to a gift card!
More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store
Kind Regards,
Customer Services
Review of Totally Wicked
Good service for a Good price!
My order was delivered on time & well packaged. The totally wicked team are always very helpful and reply to queries fast.
October 25, 2022
Review of Mazuma Mobile
Really good service
Really good service the envelope arrived a day late but the payment was then processed the day my phones arrived! Great service
February 18, 2019
Unprompted review