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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the user-friendly website and the simplicity of the ordering process. People highlight the vast selection of customizable options available. The quality of the products is generally well-regarded, with consumers expressing satisfaction with the final results, often exceeding their initial expectations. Many reviewers were pleased with the speed of production and delivery, frequently receiving their orders promptly and even ahead of schedule. Consumers value the clear communication throughout the ordering and production phases. However, some consumers expressed mixed feelings about their orders. While many are satisfied with the customer service, others report issues with resolving problems. Similarly, opinions on the order process are divided, with some finding it seamless and others encountering difficulties.

Based on these reviews

Rated 4 out of 5 stars
Verified

It was simple (for the most part) to design and they arrived well before the event. The shipping communication could be clearer but and overall great experience.

Rated 4 out of 5 stars
Verified

I ended up having to rush order for an extra $50.00 because the time they were supposed to arrive was an estimate. I would appreciate a clearer deadline, however the associate I spoke with was very co... See more

Rated 3 out of 5 stars

The quality of the products was great. Everything came as pictured, and I appreciated the option to add free lanyards to my order. However, I got no email notification when it came time to approve the... See more

Rated 3 out of 5 stars

Shirts were good not great: I really enjoyed the customer service, however, I feel I that my shirts weren't the material that I ordered and I had a few that were damaged.

Company replied

Rated 5 out of 5 stars
Verified

Uploading designs was extremely easy!! There was a mistake on our graphic (our fault) and the service rep via the chat feature was very helpful in getting the design updated for our needs. Shipping... See more

Rated 5 out of 5 stars
Verified

The team reached out to me when there was an issue with my QR code before printing the entire order. They were quick and attentive to help me resolve the issue and got my product printed in a timely... See more

Rated 5 out of 5 stars
Verified

The website was easy to use, our order arrived very quickly and the print quality looks absolutely fantastic. We can't recommend this company enough and will absolutely be using them again for future... See more

Rated 2 out of 5 stars

Have ordered from them previously and everything went smoothly. However a recent order had a significant issue and I got to experience Imprint's horrific customer support. The one support number sends... See more

Company replied

Rated 2 out of 5 stars
Verified

The print was inconsistent, the product was stuck together removing some of the print when separating. The shipping packaging was ripped open, exposing product. For the price per, I expected a l... See more

Rated 5 out of 5 stars
Verified

Order was promptly processed and rush delivered per request. Paid extra for an approval step and employees found a mistake that I missed and resent the draft for a second approval. Communication was p... See more

Rated 5 out of 5 stars
Verified

Cedric did a great job recommending another product that was available sooner, which I liked more than the last lanyard we ordered. It was available sooner than I anticipated.

Rated 5 out of 5 stars
Verified

I placed an order for 50 custom koozies to be delivered in approximately a week. Not only was my order delivered on time but the entire process was smooth. They kept me up to date with where my order... See more

Rated 5 out of 5 stars
Verified

From start to finish, I had a great experience using imprint. I had a ridiculously tight turnaround time, and I did a rush shipment. Not only did I get a preview of my lanyards design, but I received... See more

Rated 5 out of 5 stars
Verified

Super responsive and quick to make my order. They even made sure to allow me to approve my order when I did not choose to do so, because they thought it was something that needed approving. I WILL BE... See more

Rated 5 out of 5 stars
Verified

The lanyards were NICE!!!! Great quality and the people LOVED THEM!!! I had never used 4imprint and was very skeptical due the reviewes of the Houston company making them. Although the guarantee date... See more

Rated 5 out of 5 stars
Verified

Super fast shipping and production. The only thing I would have liked to have seen is a digital mock-up when uploading my image. I don't need a production mock up, but just how it will fit on the kooz... See more

Rated 5 out of 5 stars
Verified

Such fast production and shipping and the design is exactly what I wanted. They even took the time to think through what color I asked for and let me know the color ink wouldn't show on the koozie bef... See more

Rated 5 out of 5 stars
Verified

The experience was 10/10. The file I submitted wasn’t quite right and even after submitting the order they were very patient while I fixed my graphic and once I submitted the new file, they got approv... See more

Rated 5 out of 5 stars
Verified

I ordered some customized coolies, and when I received the proof, I wanted a larger print area. I called the number on the website, and the employee I spoke to was very helpful. He explained that he... See more

Rated 2 out of 5 stars
Verified

While the customer service was wonderful and I received the product quickly, we were disappointed with the product and how muted the print was which makes them difficult to read. We are most likely g... See more

Rated 5 out of 5 stars
Verified

This was our first order with Imprint and it was a great experience. It was extremely easy to design our product and we knew exactly what it would look like when we received it. The prices are incre... See more

Rated 5 out of 5 stars
Verified

It was very easy to navigate the site, service was FAST and really liked the various options. Nice to be able to approve the proof. Would definitely use you again.

Rated 5 out of 5 stars
Verified

10/10 they came out great! I ordered mine to be made in the US and they arrived 2 or 3 days earlier than expected. I was kind of nervous ordering my product as I designed my own logo and didn’t have t... See more

Rated 5 out of 5 stars
Verified

Great communication, order arrived right on time. The items were a huge hit at the party. Thank you so much, highly recommend!

Rated 2 out of 5 stars
Verified

I found the customer service with this company to be below expectations. Although I contributed to an issue with our order, I felt the representatives were accusative of my mistake and my requests for... See more

Company replied

Rated 5 out of 5 stars

I was hesitant to use imprint but it was shockingly reliable. Still cannot believe that they can make custom gold foil napkins so fast and affordable!

Rated 5 out of 5 stars

Shirts were made to expectations and arrived on time. Worked with C customer service to fix some initial issues and hiccups. Very pleased!

Rated 2 out of 5 stars
Verified

The product seems fine. My issue is that Imprint held itself out to be the only company that could meet my deadline, but only if I paid extra. I was happy to pay even though the cost to expedite the o... See more

Rated 5 out of 5 stars
Verified

The price,quality, quantity, fast shipping, and availability of the different items is what made me love this product. I actually received them days before they were expected to arrive. Will definitel... See more

Rated 5 out of 5 stars
Verified

I have used Imprint on several projects in the last year and I have never been disappointed. Quality items in a timely fashion. I would highly recommend!

Rated 5 out of 5 stars
Verified

Everything came out better than what I had drawn. Order was fast. And was delivered before expected delivery

Rated 5 out of 5 stars
Verified

Easy to navigate website/placing order. Proof and order came right on time. Very pleased with ease of ordering and final product. Thank you!

Rated 5 out of 5 stars
Verified

Thank you for completing this order in a timely manner. The bands are beautiful snd I appreciate the help received over the phone.

Rated 5 out of 5 stars
Verified

Great templates to choose from and easy to customize. Easy to visualize with their product mockup. The final product was shipped quickly and looked great!

Rated 3 out of 5 stars
Verified

Not the best quality of artwork for koozies. I also asked for artwork on the three different colors I ordered and only got sent one.

Company replied

Rated 5 out of 5 stars
Verified

Really good experience. Will definitely use again. Great service great quality thank you

Rated 5 out of 5 stars
Verified

Imprint is an excellent resource for branded items. The items arrive quickly (often before their expected arrival) and in the condition expected.

Rated 5 out of 5 stars

Website was easy to use. Everything was very quick, from the pre-production proof, to the shipping. Product quality was very good. Will use again.

Rated 5 out of 5 stars
Verified

The Quality of the customized tablecloth was entirely more than I expected. Super satisfied. Will definitely order from imprint again. Also ordered koozies and they came out fantastic as well, super f... See more

Rated 5 out of 5 stars

The order I placed was delivered on the date promised with no issues. I would order from this company again.

Rated 5 out of 5 stars
Verified

Ordering was thorough, yet simple. The choices are vast. Our order came quickly and was perfect. Imprint makes wonderful products!

Rated 5 out of 5 stars
Verified

my order was done quickly and looks great - they did a great job and i highly recommend them.

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Company details

  1. #24 of 25 best companies in Promotional Products Supplier
  2. #20 of 22 best companies in Corporate Gift Supplier
  3. #83 of 105 best companies in Gift Shop
  4. #34 of 45 best companies in Printed Clothing Store
  5. #34 of 34 best companies in Promotional Item Store
  6. #1 of 1 best companies in Wedding Souvenir Shop

About Imprint

Written by the company

Who Are We?

With hundreds of promotional product companies in the market, it's difficult to choose one to trust. Since 2006, our focus has been providing our best price, quality, and service in the industry. Thanks to our amazing customers and our dedication to providing high quality products, we have developed into one of America's fastest growing promotional products manufacturers.

Our journey has been driven by passion and innovation, leading us to continually upgrade our manufacturing techniques with the latest technology. In addition to our exceptionally talented staff, we have dedicated over 150,000 Sqft. of space towards making the highest quality promotional items.

When you choose us, you’re choosing a company committed to delivering exceptional value—affordable pricing, superior quality, and reliable service. Each product is crafted with care, knowing it represents your brand and leaves a lasting impression. Thanks to our relationship with other top manufacturers like Bic™, we look forward to expanding our product line further. With over 1 billion promotional products sold across the globe, our experience is unmatched.

Knowing our products leave a lasting impression, each team member works diligently to make sure each order is made to provide the utmost satisfaction for our customers.

Browse Our Best Sellers
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Contact info

Trusted for Quality Custom Products

We pride ourselves in fast turnaround times and unbeatable prices.

3.9

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Very Satisfied

Website was easy to navigate. Selection was great. Price was fair. My items were shipped quickly. I’m very satisfied. I will definitely be a returning customer.

October 9, 2025
Rated 1 out of 5 stars

I place a $220 dollar order back at…

I place a $220 dollar order back at beginning of September with a guaranteed delivery date of Oct.1st. Today is October 21st and they can’t tell be where my order is. I have called them 5 times now with a promise of them calling me back with an update, but it never happens. I finally had to get my credit card company involved. Still don’t have anything or my money at this point.

September 8, 2025
Unprompted review
Rated 1 out of 5 stars

DECEPTIVE, avoid at all costs

DECEPTIVE - do not order from this company unless you're willing to pay 2x for reasonable production and delivery time, or wait 3-4 weeks for your order to arrive. They list "estimated delivery dates" during checkout, and charge additional fees to secure quicker delivery. HOWEVER, they do not even make or ship the order before the "estimated delivery date" they publish, meaning it arrives up to 2 weeks after their estimated dates. And there's nothing they will do to help you unless you're willing to pay them even more for it to ship/arrive quicker. It's 100% extortion. And no where on their checkout page does "estimated" say it could be UP TO 2 WEEKS for it to arrive after the specific date you paid extra for. I am a small business owner buying personalized products for client customers, and this is appalling and the most frustrating supplier experience I've had to date.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Simple! Easy! Will order again!!!

Love the option to order from US!!! Even better it shipped from Texas! Website easy to use. Good options! Simple and quick order!!! Will DEFINITELY use again for my real estate business goods!

October 15, 2025
Rated 1 out of 5 stars
Verified

The print quality for the 100 lanyards is deplorable.

The print quality for the 100 lanyards that I ordered was so bad that they are all unusable. I have tried a total of SIX TIMES to submit a support ticket, but the website isn't working and they aren't going through. I can't even chat with anyone because no one gets back with me. My company will not ever work with Imprint again. $150 down the drain.

October 15, 2025
Rated 1 out of 5 stars
Verified

Couldn't use our order

The bracelets I ordered you couldn't read the writing on it at all, and they didn't glow in the dark like they were supposed to. Couldn't use them for our event at all.

October 10, 2025
Rated 4 out of 5 stars
Verified

Several of the packages was short…

Several of the packages was short one-four. I had to pull some from another package to make up my bags. I mix the two colors and put them in packages of 100 to sell them! Also the wristbands were balled up worse than ever. So I had to shake them loose so I could count them!

October 10, 2025

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