It was simple (for the most part) to design and they arrived well before the event. The shipping communication could be clearer but and overall great experience.
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Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- #24 of 25 best companies in Promotional Products Supplier
- #20 of 22 best companies in Corporate Gift Supplier
- #83 of 105 best companies in Gift Shop
- #34 of 45 best companies in Printed Clothing Store
- #34 of 34 best companies in Promotional Item Store
- #1 of 1 best companies in Wedding Souvenir Shop
About Imprint
Written by the company
With hundreds of promotional product companies in the market, it's difficult to choose one to trust. Since 2006, our focus has been providing our best price, quality, and service in the industry. Thanks to our amazing customers and our dedication to providing high quality products, we have developed into one of America's fastest growing promotional products manufacturers.
Our journey has been driven by passion and innovation, leading us to continually upgrade our manufacturing techniques with the latest technology. In addition to our exceptionally talented staff, we have dedicated over 150,000 Sqft. of space towards making the highest quality promotional items.
When you choose us, you’re choosing a company committed to delivering exceptional value—affordable pricing, superior quality, and reliable service. Each product is crafted with care, knowing it represents your brand and leaves a lasting impression. Thanks to our relationship with other top manufacturers like Bic™, we look forward to expanding our product line further. With over 1 billion promotional products sold across the globe, our experience is unmatched.
Knowing our products leave a lasting impression, each team member works diligently to make sure each order is made to provide the utmost satisfaction for our customers.
Contact info
14550 Beechnut St, 77083, Houston, United States
- 281-786-3764
- imprint.com
Trusted for Quality Custom Products
Replied to 86% of negative reviews
Typically replies within 1 week
Easy ordering process and quick delivery
Great job on the kookiest

Reply from Imprint
Easy to create. Great result.
Made koozies. Easy to use design tool. Product turned out great.
Amazing service!
Great communication, order arrived right on time. The items were a huge hit at the party. Thank you so much, highly recommend!
Future orders FO SHO
Super responsive and quick to make my order. They even made sure to allow me to approve my order when I did not choose to do so, because they thought it was something that needed approving. I WILL BE ORDERING FROM THEM AGAIN :)
Quick and easy
Everything came out better than what I had drawn. Order was fast. And was delivered before expected delivery
Have ordered from them previously and…
Have ordered from them previously and everything went smoothly. However a recent order had a significant issue and I got to experience Imprint's horrific customer support. The one support number sends you to an offshore call center with people who cannot escalate, resolve or even transfer. I had to wait days for a call back from someone who actually worked there and they still did not help at all. I will order from a local print shop next time.

Reply from Imprint
my artwork was printed incorrect
my artwork was printed incorrect, the sales representatives were not particularly helpful, and then half my order got held and half printed incorrectly and delivered. i will not be using imprint.com again nor would i ever recommend it.

Reply from Imprint
Great experience from start to finish!
From start to finish, I had a great experience using imprint. I had a ridiculously tight turnaround time, and I did a rush shipment. Not only did I get a preview of my lanyards design, but I received the shipment in 2 days!!! Everything was able to be done within a short timeframe because I was able to get my lanyards so quickly.
My product was great
My product was great. I paid to have delivered on Tues, Sept 16 and same day was told it would be Sept 19. Event was Sept 20 so if I didn't get by 19th. I would want FULL refund. Received in time
Excellent service.
Quality of the print was average
Quality of the print was average. The produce was delivered quickly.

Reply from Imprint
Not the best quality
Not the best quality of artwork for koozies.
I also asked for artwork on the three different colors I ordered and only got sent one.

Reply from Imprint
Ease of ordering---quick turnaround for…
Ease of ordering---quick turnaround for multiple proofs. Thank you!
Absolutely horrible experience
Absolutely horrible experience. My order showed up and the quality of the print was awful. The words were peeling off and the image looked like a sticker that immediately distorted when used. I expressed my concerns and customer service fought with me for days over "our customers struggle to use the design system". THEN MAYBE YOU SHOULD MAKE IT EASIER for your customers instead of blasting them that they cant figure it out. They said I could mail it back and they would refund me. I mailed back my order and was told I would get my refund within 10-12 days. When I did not recieve it I reached back out and was told it would be in my account in 2-3 days. It has now been over a month and I STILL DONT HAVE MY MONEY BACK. Will never ever again order from here due to poor quality and customer service.

Reply from Imprint
Final product looks good.
On time and as expected
The order I placed was delivered on the date promised with no issues. I would order from this company again.
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