Complete Sign Illumination Reviews 110

There were lots of issues with this company, firstly the dispatch took ages and lots of sending queries over 3 weeks on my behalf. When they eventually arrived, the lamps all had 2-pin (European)... See more

Ordered lights which one of the glass fittings turned up broken . Lights were decent quality for the money but obviously couldn't be used. Returned the lights and got a refund with no issues . Very... See more

this is a german company in koln who use numerous country web names to have you thinking they trade from your country promised tracking didn't happen but made life just that bit awkward... See more

A long saga! (Updated)(Illumination.co.uk) Ordered an LED light fitment with a mirror glass surround. Waiting for fourth replacement mirror surround to light and they either arrive damaged, or are a... See more

So far no good , ordered lamp 3 weeks ago still hasn’t arrived although this does seem to be an issue with parcel force combined, I’m asking for my money back , don’t bother .. they are not in the uk... See more

Like many other reviews. Ordered several items and some (Bulbs were partly incorrect and not what was ordered) The most expensive item (Lamp) didn't arrive. Phone number, doesn't answer and directs... See more

Ordered an expensive box light from Illumination.co.uk. It took 3 months to arrive and arrived completely broken… it’s just a wooden box with a cheap electrical housing nailed to the box, which ha... See more

Ordered a product in december, very limited communication. No indication or shipping time was given despite using their contact form to request. Item arrived damaged on 14 Jan. Have made 3 attempts to... See more

AWFUL COMPANY AND SERVICE! Placed an order, money debited immediately, no tracking information provided by the company, no response after filling out the contact form half a dozen times, and the... See more

We have purchased 4x large bubble chandelier. Tracking process was quite simple, however you need to translate your page from German language. When it arrived at UK depot we received a letter... See more

Despite the .co.uk web domain Illumination are based in Germany. This is not made clear until after checkout when purchasing online - Hofstein GMBH. They send the usual confirmatory emails. Then nothi... See more

Ordered x2 hanging lights. Bulbs arrived a few weeks later, however metal bars the most important part didn’t arrive. Tried to contact customer service, no response. Paid import vat about £68, but not... See more

Ordered lights from Illumination.co.uk which presents as UK company, actually company is German based Hofstein gmbh. Delivery took nearly 3 weeks and was poorly packaged with some items missing. The o... See more

DO NOT ORDER FROM THIS COMPANY quality or lighting is horrendous, communication is appalling uoiarw constantly chasing them all the time, the lights were damaged and replacement lights were also dam... See more

I seem to be yet another customer dissatisfied in the companies returns policy and how little communication they give. We ordered a floor lamp which arrived in a massive box despite it being flat pack... See more

AVOID AT ALL COSTS. BE EXPECTED TO PAY UPFRONT CUSTOMS CHARGES PRIOR TO DELIVERY. Ordered 2 light fittings and a floor lamp. The floor lamp arrived minus the glass shades and the others were held by P... See more

FIRE RISK beware. Took ages for my wall light to arrive, it’s been fitted two month and has melted the plastic housing, the components inside the driver unit have exploded and burnt the housing, it st... See more

Hopeless customer servce. Emails are ignored, telephone calls not answered and product included defective parts. Odd that so many have been delighted to give this outfit glowing reference. I wo... See more

Shocking - avoid at all costs!!! Poor quality item, arrived late and damaged and now they won’t let me return. Awful customer service, I feel totally stressed out and frustrated over this experience... See more

Update on previous review. The second light fitting has arrived 6 weeks from initial order. I had to pay duty of £61.70 to receive the parcel! The light fittings were well packaged and seem in goo... See more

Just recently ordered floor lamp, waited one week to arrive from Germany to UK and then another week to get it delivered to me. I would never order anything from them, simply because of delivery... See more

Terrible... Paid and ordered floor lamp 7/11/2020 to be informed a week later that it won't be dispatched until 27/11, then informed on 29/11 it won't be dispatched until 21/12. Rang 3 times no reply... See more

Lamp never arrived !!!! They make our there from the UK,, but there not !!!! i have put a claim in with PayPal, which is the only way I will get my money back !!!! stay well clear of this company, nev... See more

Having searched for the right lighting I ordered 2 relatively expensive pendants from illumination.co.uk. That was 6 weeks ago and they have taken my money and run. I have sent several messages via th... See more

Despite the uk domain name, the company is based in Germany. If I had known I wouldn’t have ordered from them. The light I received had clearly already been returned by another customer - there was a... See more

This company has tried to defraud me by misrepresenting the weight on an item to reflect 3 lights when in fact they only sent me 1. It is impossible to fit in 3 light boxes into the size box the... See more

Paid for table lamp, floor lamp and accessories. Incorrect accessories and table lamparrived nearly 3 weeks ago. No sign of floor lamp and will not respond to emails or automated complaints process.... See more

Avoid at all costs! Foolishly didn’t refer to Trustpilot before placing an order. Goods arrived smashed and now won’t respond to emails. The phone number on the website is fake. Do not use under any c... See more

Received a quality floor lamp from this company. Had a small issue which when highlighted back to the company they dealt with promptly and without any hassle, great customer service. I will look at th... See more

Would never buy anything from these again. Sent me a faulty light which I had to struggle to the shop with to return as they wouldnt collect it then deducted the £5 off they gave me off the order beca... See more

it’s going to have to be taken to the small claims court unfortunately! (I have many years experience in this)This company is not based in the uk and have lied to me on numerous occasions about delive... See more

Ordered 2 sets of 4 pendant lights. Arrived with 2 smashed pendants. Sent an email asking if they could send 2 replacements. Paid for them on 23rd December. From which point they claimed they coul... See more

We purchased two Svanfolk ceiling lights and 6 LED bulbs to match the fittings. They all arrived in good time but were poorly packed - cardboard box falling apart and no packing to stop the contents m... See more

Ordered a light on 3rd jan and took the money right away , waited and then cancelled order on 15th as no communication , they said refund processed and now on the 27th and no refund .. avoid at all co... See more

Purchased 2 x light fittings on 02/01/2025. Was suggested a deliver of 14 days. So far I have received 1 x light fitting, it was well packaged and in good condition. I have not received the second li... See more

SHOCKING PLEASE AVOID DO NOT WASTE YOUR TIME ordered x5 lights beginning of jan 2021 6 weeks later to be told x3 now not available. Received x2 lights eventually poorly packaged n... See more

Paid and ordered 4 lamps on November with shipping within 2 weeks. I have been informed a day after that it won't be dispatched until 12/12, then informed on 10/12 it won't be dispatched until 21/12.... See more

Placed an order more than 3 weeks ago only now to be told it was not going to be delivered ( 2 days before Christmas ) I had no communication from them and found myself having to chase them for infor... See more

This company are shocking . Not based in the UK despite a .co.uk address, Take weeks to respond to emails , Fake phone number on website . Lights took 6 weeks to arrive and were then damaged. Said to... See more

I was very very worried about my order as I stupidly read the reviews after I had placed it … however, my lights have arrived, I didn’t have to pay any import charges, and no breakages ! I did email... See more

This is NOT a UK company, it is German. My purchase was for £230.99 incl. £38.50 VAT on their invoice, payment went to their Paypal account and took £235.99 with £40.17 Tax. Had to pay another £54.63... See more

The company is based in Germany and selling products made in China. I've bought a 4 pendant light with bamboo rail. The rail after 6 month split in half just like that, I've noticed that recently. I a... See more

Avoid this company they sent two damaged lights. It's impossible to contact customer services and they have refused to return my £50!

Ordered a light way before Christmas, never arrived no response to emails or phone. Dispute raised on PayPal. AVOID

Absolute heap of shite. DO NOT BUY FROM THEM. I don't think I can post photos here but trust my word. Never seen a product like that.

was going to buy a very expensive lamp until I was told to come here ! glad I did !!!!

Refusing to cancel an order outside of agreed Consumer legal rights.This company claim they are UK based on their website then after payment you find out they are based in Berlin.I did not recei... See more

Looking for some lighting after and after searching the internet came across this company, the company is presented as a UK based enterprise but this is not the case, similar lighting was available fr... See more

I wish I read reviews before purchase. Spent 500 pounds on hanging lights. Bulbs arrived few weeks later however metal bar the most important part didn’t arrive. Tried to contact customer service, app... See more