Are they solvent?
Avoid dealing with this shambles. I genuinely wonder if they either have sufficient staff numbers to cope with the realisation of pensions or have very substantial cashflow problems and are effectively trading while insolvent.
Of course, there are some checks and balances that should be undertaken, but in the matter of trivial pension amounts (under £10,000), there is less complexity and most of the donkey work will have been done in the completion of paperwork for submission.
So, 6 weeks into the process and letters that claimed to have been sent by post have not materialised, cash has yet to appear in bank accounts and so on and so forth.
Anyway, I have filed complaint with the Compliance Team but have yet to receive acknowledgement of receipt.
Before entrusting your SIPP provider with your cash for investment, make enquiry on the status for the trustee - should it include Embark, think twice