Star was deducted for the initial “Click and Collect” experience. They (David Aherne, Kinsale Road) were excellent thereafter. I ordered some products for “Click & Collect”. I heard nothing back... See more
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Store staff very helpful. Pointed out promotion, cashback from AEG and helped with refund of installation fee after failed installation. Latter was only negative as I had flagged difficulties with 3r... See more
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Myself and my husband were in Harvey Norman’s tonight at the Kinsale Road Roundabout in Cork looking to buy a 2 seater and 4 seater couch and I have to commend the sales assistant who I believe was ca... See more
Company replied
We went to the Kinsale Road Harvey Norman to buy a new TV and spoke to Jordan who ran through all the various models and specifications. He was fantastic, incredibly knowledgeable, there was no hard s... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Cell Phone Store
- Computer and Accessories Store
- Home Goods Store
- Washer and Dryer Store
About Harvey Norman Ireland - Cork
Written by the company
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
Written by the company
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
Contact info
Kinsale Road, Ballycureen, Cork, T12 CX96, Cork, Cork, Ireland
- 021 4250900
4.0
Great
312 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
Knowledgeable and helpful staff
Knowledgeable and helpful staff. Good products and competitive pricing.
October 24, 2025
May use AI-assist with repliesRead more
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Verified
Reply from Harvey Norman Ireland - Cork
Hi Dave,
Thank you for sharing your feedback with us. We're happy to hear you found our service quick and easy to use, and we look forward to welcoming you back in the future.
Kind Regards,
James
Verified
Absolutely awful customer service
Absolutely awful. I ordered a dryer last week online because they advertised it as A rated. It arrived and we installed it, only to find it was D rated. I emailed them on the same day we got delivery to notify them that it’s not what we ordered, I emailed them the next day, and the next day, and the next and even reached out over Facebook messenger….no response or acknowledgment from Harvey Norman for their mistake, and not even the decency to reply. It’s been 6 days and nothing. Just the worst customer experience
October 14, 2025
Reply from Harvey Norman Ireland - Cork
Good afternoon,
Thank you so much for taking the time to leave this review. We are so sorry to hear of your recent ordering experience. I have looked into this on our end and I can see our teams have reached out to you and are working on this to get a resolution in place as soon as possible. They will be in touch once further information is available.
Many thanks,
Katie.
Verified
Reply from Harvey Norman Ireland - Cork
Hi Amar,
We're glad you found our furniture service great! Thanks for your positive feedback; we appreciate it a lot.
Many thanks,
Katie.
The delivery guy was very helpful and experienced
The delivery guy was very helpful, installed the appliances on time.
He answered all the queries i had.
October 15, 2025
Unprompted review
Reply from Harvey Norman Ireland - Cork
Hi Harsh,
We appreciate you taking the time to share your feedback. We're so happy to hear that the delivery person was helpful and answered your questions while installing the appliances!
Kind Regards,
Kevin
My skirting board was left loose in…
My skirting board was left loose in kitchen. Told he wasn’t allowed put it back with dishwasher!
October 14, 2025
Unprompted review
Reply from Harvey Norman Ireland - Cork
Hi there,
Thank you so much for taking the time to leave this review. We are very sorry to hear this. Can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this looked into?
Many thanks,
Katie.
Putting things right
Star was deducted for the initial “Click and Collect” experience. They (David Aherne, Kinsale Road) were excellent thereafter.
I ordered some products for “Click & Collect”. I heard nothing back after a week or so, and contacted HN through their online customer portal. There was no response to that query either and I had already paid for the products. I wrote another email to HN setting out my proposed course of action.
Enter David Aherne. He sorted everything out and went above and beyond my expectations. I understand things can go wrong, but it is how a company responds to these issues sets them apart from their competitors.
Harvey Norman should value employees like David. He is the difference between “never again” and repeat customers.
September 19, 2025
Unprompted review
Reply from Harvey Norman Ireland - Cork
Hi Diarmuid,
We appreciate you bringing this to our attention. We're sorry your initial click and collect experience didn't meet expectations and for the lack of response. We're pleased everything was resolved to your satisfaction. Your feedback is valuable as we continually look for ways to improve our service.
Kind Regards,
Kevin
Store staff very helpful
Store staff very helpful. Pointed out promotion, cashback from AEG and helped with refund of installation fee after failed installation. Latter was only negative as I had flagged difficulties with 3rd floor location and size of in situ washer/dryer, but fortunately I was able to troubleshoot that myself and got installation fee back without any difficulty.
I would certainly deal with Harvey Norman again.
September 14, 2025
Unprompted review
Reply from Harvey Norman Ireland - Cork
Hi Vincent,
We appreciate your positive feedback. We're glad the staff was helpful with the promotion and cashback and that we could resolve the installation difficulties for you. We value your business.
Kind Regards,
James
Arrived early as requested & completed…
Arrived early as requested & completed the dishwasher replacement very efficiently. Very pleased with the service.
October 9, 2025
Unprompted review
Reply from Harvey Norman Ireland - Cork
Hi Darragh,
We appreciate you taking the time to leave us this feedback. We're happy to hear that you were pleased with how efficiently your dishwasher replacement was completed.
Kind Regards,
James
Redirected
HN Kinsale Road Enrique 👏👏👏
Visited Harvey Norman Kinsale Road Cork on 8/10. Met Enrique in the sensor / usb dept. This Guy went out of his way to help and explain things. Great Salesman.
October 8, 2025
Unprompted review
Reply from Harvey Norman Ireland - Cork
Hi Mary,
We're happy to hear that you enjoyed your experience in our store. We appreciate you mentioning the assistance you received. Thank you for your positive feedback.
Many thanks,
Katie.
Verified
Bad service
Hello, I received my order with a dent on the front of the refrigerator. I messaged Harvey Norman on Instagram and they said they would contact me, but no one ever did.
October 3, 2025
Reply from Harvey Norman Ireland - Cork
Good morning,
Thank you so much for taking the time to leave this review. We are extremely sorry to hear that you have not yet been contacted in relation to the damage to your fridge. We have forwarded this matter onto the relevant team and have requested for someone to contact you to arrange to get this matter resolved as swiftly as possible.
Many thanks,
Katie.
Verified
Click & collect
Click & collect. To my car. I could still be waiting. …. Instore assistant advised me that system not available at their store ??????
My item was then brought to my car by helpful assistant.
Please Don’t offer a service if it’s not available.
October 2, 2025
Reply from Harvey Norman Ireland - Cork
Hi Frances,
We appreciate you bringing this to our attention. We're sorry to hear this service wasn't available and for any inconvenience. We'll investigate this to ensure our services are reliable. Thank you.
Kind Regards,
Kevin
Lorraine was extremely helpful when we…
Lorraine was extremely helpful when we bought our Hoover. Very knowledgeable
October 4, 2025
Unprompted review
Reply from Harvey Norman Ireland - Cork
Hi Alison,
We're happy to hear that you found our team member helpful and knowledgeable during your Hoover purchase. We appreciate your positive feedback and thank you!
Kind Regards,
Kevin
Verified
Reply from Harvey Norman Ireland - Cork
Hi Natallia ,
Thank you for taking the time to leave this review. We regret that our service was not satisfactory. We will review your feedback to improve. Please contact customer support with your order details so we can investigate this issue. customer@support.harveynorman.ie
Kind Regards,
Kevin
The delivery on the day went very…
The delivery on the day went very smoothly, I got the phone call early in the morning setting the time and the two workers were very efficient.
The only downside was that I had been told on the day of purchase that the delivery would be last Friday, but when I rang to confirm that, it was put off to last Tuesday.
September 30, 2025
Unprompted review
Reply from Harvey Norman Ireland - Cork
Hi Eugene,
We appreciate you sharing your feedback. We're happy the delivery itself went smoothly. We regret that the delivery was not on the day you initially expected. We'll review our communication process to prevent this from happening again.
Kind Regards,
Kevin
Verified
Fine, if a little confusing
Click an collect was a little confusing. I was directed from a desk marked "click and collect" to a staff member on the floor in the Sony Section. Staff were very helpful though.
September 27, 2025
Reply from Harvey Norman Ireland - Cork
Hi David,
We appreciate your feedback and are sorry to hear that our click and collect process caused some confusion. We're glad our staff were helpful. We will review the signage to improve clarity.
Kind Regards,
Kevin
Verified
Very quick!
September 24, 2025
Reply from Harvey Norman Ireland - Cork
Hi Nick,
Thank you for taking the time to leave this review we appreciate your feedback if we can assist you further please let us know.
Kind Regards, Kevin
Poor customer service
Bought a phone in Harvey Norman Kinsale Road last week. Went back to exchange it for a different phone a few days later. That was no issue. However when I went to pay for the new phone, the young man serving me told me I was due a refund of €70. He then went away out the back for a few mins after processing my refund.
He came back out and said I actually owe €70 and he couldn’t take back the refund so I now had to pay €140 and wait a few days for the refund of €70 to make it into my account. It was a bit awkward alright but luckily I had the money in my account.
Harvey Norman is an American company. I regret buying my phone here as in hindsight, I should have supported an Irish business instead.
September 27, 2025
Unprompted review
Reply from Harvey Norman Ireland - Cork
Hi Katie,
Thank you so much for taking the time to leave this review. Sincere apologies for the inconvenience caused, we will be sure to bring your comments to the attention of the relevant team for review. If we can assist with anything further, please don't hesitate to contact us.
Many thanks,
Katie.
Verified
Incomplete order
An email stating that my order was complete and ready for collection. However, only half the order was actually complete. I took time off work to drive 10km to collect half an order. The shop staff were incredibly helpful. Harvey Norman need to ensure an order is complete prior to sending out emails and wasting people's time and money.
September 23, 2025
Reply from Harvey Norman Ireland - Cork
Hi Jason,
Thank you so much for taking the time to leave this review. Sincere apologies for the inconvenience caused, we will be sure your comments are brought to the attention of the relevant team for review. If we can assist with anything further, please let us know.
Many thanks,
Katie.
Verified
Online Purchase
Online very easy to order , had to refund as I didn't need it in the end , took my details instore and refunded back to my card in no time , no fuss , no questions.
September 19, 2025
Reply from Harvey Norman Ireland - Cork
Hi Catherine,
We're happy to hear that ordering online was easy! We appreciate your feedback regarding the smooth refund process. Thank you for taking the time to share your experience.
Many thanks,
Katie.
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