Diarmuid

Had everything I wanted. Excellent customer service.

I’ve had three recent UPS “deliveries”. Their advance email states that a signature is required for delivery. Not only is this a lie, but their drivers just drop the parcel at your door and leave. They do not ring or knock on your door to advise a parcel has arrived.
My latest delivery was made to the wrong address approximately 5 km from my house, 90minutes before my earliest expected delivery. If it wasn’t for the honesty of that individual, I wouldn’t have received my parcel. Incidentally, the parcel was correctly addressed and included my post code. I have advised the sender of the level of service that can be expected of UPS and now I am considering not using any business that uses UPS as their preferred delivery partner.

Star was deducted for the initial “Click and Collect” experience. They (David Aherne, Kinsale Road) were excellent thereafter.
I ordered some products for “Click & Collect”. I heard nothing back after a week or so, and contacted HN through their online customer portal. There was no response to that query either and I had already paid for the products. I wrote another email to HN setting out my proposed course of action.
Enter David Aherne. He sorted everything out and went above and beyond my expectations. I understand things can go wrong, but it is how a company responds to these issues sets them apart from their competitors.
Harvey Norman should value employees like David. He is the difference between “never again” and repeat customers.

They stock a wide variety of tyres for all budgets. Quality and price were very competitive. My set of four Pirelli C3s were all manufactured within a week of each other (week 52/24 - 01/25), so I am very happy with that. Delivery by DPD was within their stated time frame (5 days).

Products are a very high quality and competitively priced. Dispatch and delivery were prompt.