100% stay away from this company
100% stay away from this company. Just look at the amount of negative reviews. We had an awful experience. We were put in touch with Irish Life through EBS when going for our mortgage. We had a zoom meeting and while it was very informative the person we were dealing with Tim insisted on taking our bank details and assured us nothing would be activated until we had a draw down date. Well guess what?? He took our money and activated without our consent, claiming EBS was responsible for making a mistake and telling him to activate it. If there was an internal clerical error or miscommunication it had nothing to do with us the customer yet we were made to feel like we had some sort of blame in this. To make matters worse, when we went to activate our policy, he increased it by 18.5%. What sort of company does this? How can you justify an increase of that amount? He told us we either take the huge increase or we pay for months of insurance dating back to the mistake….for an account we never activated. It really felt like this person was punishing us and it was nasty. You’d think if they made a mistake they would apologise, but they actually charged us the customer for it. Awful experience. I must say that we received a follow up call from Dublin which was really positive. Morris listened to our experience which was very helpful. Nevertheless, it doesn’t change the fact that we agreed a price and they went back on the agreement at drawdown. We were cheated. Just read the other reviews….80% negativity…its companies like Irish Life that give the insurance industry a poor reputation. We all just need to keep sharing our experience to warn others. Just feel like we were taken for a ride. I would not recommend Irish Life to anybody.
July 16, 2024
Unprompted review