Bought a phone in Harvey Norman Kinsale Road last week. Went back to exchange it for a different phone a few days later. That was no issue. However when I went to pay for the new phone, the young man serving me told me I was due a refund of €70. He then went away out the back for a few mins after processing my refund.

He came back out and said I actually owe €70 and he couldn’t take back the refund so I now had to pay €140 and wait a few days for the refund of €70 to make it into my account. It was a bit awkward alright but luckily I had the money in my account.

Harvey Norman is an American company. I regret buying my phone here as in hindsight, I should have supported an Irish business instead.