Energia Reviews 5,341

Very helpfull & friendly .Just waiting for gas to be reconnected & when that happens happy days .

The friendly customer support staff Alyson quickly solved my problem.

Very good service but took a while to get the best deal possible.

As an Electricity provider, I had no issues with Energia throughout the year contract and some of the CSR staff were very helpful. The only Elec issues we faced where due to ESB Outages... See more

They have my money and don't respond to my communications. Cancelled due to their unannounced price increases when I signed up. Now they took two months by direct debit when my PV showed I was in... See more

I missed my renewal date and was charged full rate for the following month. I investigated and found, again, that Energia gave the best rate for an EV user. When I rang to ask to renew as per the orig... See more

Having moved from Energia to Electric Ireland, and advised the Energia CallCenter person that I had no intention of moving back to Energia, I was disgusted to get an email from Guia thanking me for... See more

Excellent customer service on the phone with Simon. He helped me get 23% off my bills which is really excellent. I've been with energia 5 years and customer service is always great. If anyone who's... See more

Rang Energia after reading article in paper about increases coming in October. I spoke to Simon McCluskey and he was most helpful. I was 6 months out of contract and I received a 22% discount on dual... See more

Richard called me to prevent losing me as a customer and it worked. He was more than willing to answer all my queries and concerns and was very patient despite my indecision. Great asset to the compan... See more

I had been a customer for a year and wanted to renew my contract, but encountered an error on the website. I wrote a letter, then sent a request via the web form, but received no response. I called,... See more

I have to praise Simon McCluskey in Customer Service for his empathy, time and patience. I was planning on moving from Energia due to the impending price rise but have decided to stay. Price is one th... See more

I called for a renewal. The operator was very precise in explaining, friendly. And he made me a good offer. I accepted , giving the fact that the anual differences in prices for different providers... See more

What a fantastic experience! I called to update my direct debit details, only to realise my contract had just ended. The ladies on the phone were beyond helpful,polite, informed, and genuinely eager t... See more

Much higher kWh rates for renewing a 12-month contract than for new customers. So much for looking after loyal costomers!

"It's very simple, Mr. Broy. We'll make it that simple" intoned Ian McElhinney in 1997's Michael Collins while lamenting the lack of Belfast's efficiency. Well, Energia have it in spades. There's no b... See more

We've been with Energia for a few years now and had no problems with them. Recently we contacted them, since we had a few other providers come to our doorstep offering lower rates. Their customer supp... See more

Had a great experience setting up my Energia electricity account with their sales advisor, Priya. She was professional, friendly, and explained everything clearly, making the whole process smooth and... See more

I was ready to switch providers and called in just to check if I was out of contract. That’s when I spoke with Simon McClusky from the support team — and I’m so glad I did. Simon went above and b... See more

I recently signed up to Energia and choose my price plan. I received my first bill and it was way more expensive than my previous supplier, even though they had cheaper rates. I calculated the disco... See more

Kate McCavanagh from Energia was absolutely fantastic to deal with. She went above and beyond to find me a great energy rate and made the whole process quick and hassle-free. Super friendly, professi... See more

I would give 10 stars! Dermot in sales / support team based in Bangor, Belfast was absolutely delightful to talk to and also extremely helpful. I am an Energia customer for years and will not switch e... See more

Spoke to Kerry and Chris today regarding my contract which was due for renewal and had rang around a few other suppliers they took as much time as was needed to go through my bill and work out the bes... See more

Had Stephen Cunningham at my door today in Malahide. I am presently an existing customer of Energia’s and even though Stephen knew this he gave me great time with my questions and was knowledgeable wi... See more

Switched from prepay power where I was topping up €30 every two days to Energia 6 months ago ....it has been the best move I could have made and I am only regretful I didn't do it earlier , my bills... See more

We thought we had a good deal on our utilities until Priya knocked on my door from Energia! She patiently took us through all the rates and options and by switching gas and electricity to Energia we w... See more

What sets Energia apart from the other providers is their friendliness and willing to help with whatever issue you have. I always get off the call in happier form.. Keep you the great work guys..

Spoke to Seanan today who was a pleasure to chat to and he provided good honest answers so I agreed to renew my contract with a decent discount rate.

I rang last Tuesday about my renewal lady answered the phone said we are very busy will ring you in a couple of days have decided to switch supplier

Just renewed my contract with Energia, and spoke with two ladies Jackie and Kate who were an absolute pleasure to deal with, polite, friendly and very efficient. I also got excellent rates for the nex... See more

Harry and james came out today to fit our new boiler , they were absolutly spot on . Great job cleaned up after themselves not one bit of mess, they even took the old boiler with them , very very p... See more

I availed of the free EV charger when switching to Energia as my electric provider. Initially I had some issues with getting my charger installed. I contacted home engeria after they reached out to... See more

I like to be able to phone in, you can and they answer their phones in a minute or so. Amazing in this day. And you get a real human being, who is helpful and kind too.

I've always had a great experience dealing with their customer service team. Personable, efficient, and accurate. Never had any issues with gas or electricity services either and their rates are good.... See more

Just had a great experience talking with Seanan who guided me through my options so I choose to extend my contract for a further 12 months with a decent discount.

Made a call to change plan, the advisor Simon Mc was really excellent, personable, and professional. Thanks again!

My discounted contract was up and when I rang Energia to renew my contract I asked for the same favourable terms. Customer service, aware of me being a vulnerable customer, agreed to continue with the... See more

Customer service is excellent. So easy to solve payment problems.

I always find the staff very competent and friendly

My views on Energia would be limited at this point. I signed up to them via Bonkers but there were some complications around that. They attempted to sign me up twice, there seems to be an issue around... See more

This company (Energia) mean nothing to me - I will stay with them for 12 months, then I will source another supplier to get a better deal - they make little effort to keep their customers. The electri... See more

We decided to go with the Netatmo offer. However it did not heat the water so we found ourselves in a situation where we hat to use the immersion for water, so paying for gas for heat and electricity... See more

Recent new customer. I found some of the people I was speaking to extremely rude and unhelpful. One staff member didn't put me on mute properly and I could hear them speaking about me in a foul mann... See more

The free Gas Boiler Breakdown cover offered as an incentive was pretty useless. Perhaps not Energia's fault but the small print conditions in the Axa Insurance Cover were extensive. When my boiler bro... See more

Was supposed to have heating timer fitted as part of switch contract. Three appointments were made to fit the unit but each time appointment Was cancelled at last minute. Contacted Energia in... See more

Initial setup was fine but once we had any problem Energia were useless. Impossible to get through to and appalling customer service when someone does actually pick up the phone. Savings are nowhere... See more

Not very good at communicating. Tried to get boiler service with them as I have my electricity account with them but no response after 2 attempts by email and web chat. Went with Electric Ireland who... See more

Heating is no cheaper than before new installation & move to Energia.. Also there is a residue of soot accumulating on the new boiler... We never saw this before The installers also were not R... See more

Just out of 1 year contract with Energia on their Dual Fuel 26% Electricity Discount and 26% Gas Discount plan. Phoned and asked for their retention plan - was offered 27% Discount on both. I said... See more