CU

customer

Ireland

Reviews

Review of Energia

Rated 1 out of 5 stars

Slipping in a Termination Fee

No sooner had I signed up to renew the contract for another 12 months with Energia, and within days the unit rates were increased which they stayed silent about. I then switched to Electric Ireland within the 14 day cooling off period, yet I was charged a €50 termination fee. Apparently Energia and another provider are notorious for slipping this in in the hope the customer won't spot it.

September 10, 2025
Unprompted review

Reply from Energia

Hi,

I am sorry to hear that your recent experience with the change in our rates and the termination fee. I would love the opportunity to investigate this further for you. If you could please reach out to homenequiries@energia.ie with your account number, name and I will look into this for you.

To assist us with investigating this matter could you please put in the subject bar Trust pilot to allow our team to prioritise this for you.

Kind Regards,
Alyson

Review of WeSwitchU

Rated 5 out of 5 stars

Best price always

Guide to getting the best price which is all the customer wants

September 26, 2025

Reply from WeSwitchU

Hi,

Thank you for taking the time to write this review, We really appreciate it.

Saving our customers the most amount of money we can goes to the heart of what we try to do here at WeSwitchU

Thank you for your continued custom and we hope to do the dame again for you for many years to come.

Kind regards,

The WeSwitchU Team

Review of WeSwitchU