I was ready to switch providers and…
I was ready to switch providers and called in just to check if I was out of contract. That’s when I spoke with Simon McClusky from the support team — and I’m so glad I did.
Simon went above and beyond to help me, offering a fantastic deal that completely changed my mind about leaving. It was refreshing to speak to someone who genuinely cared and took the time to find a solution, rather than just giving me the runaround like so many big companies do.
Outstanding customer service like this is rare, and Simon truly made me feel valued as a customer.
Reply from Energia
Hi Brendan,
Thank you so much for taking the time to leave your review. I'm delighted to hear that you have renewed your contract and I hope you continue to enjoy your time as our customer!
Kind Regards,
Rachel