Justin Morrissey

Awful company to deal with at renewal time, so many hoops to jump through.
My wife and I were existing customers and tried to renew, however the renewal options were not clear and extremely limited on the app or website (plenty for new customers though).

Tried calling, but nobody ever answers the calls, sent an email asking for renewal details/options and got a reply stating (yes you guessed it) to call them..

Sent a second email and again told by the care team don’t have any information on renewals, and to call. We were offered a call back option at this stage but declined (far too late), should not be this difficult to renew your contract, especially when in credit .

Updated 20/10/25
The email provided by Energia is the same email I have previously used to ask for assistance (after being unable to get anyone on the phone due to long wait times ), only to be told that they couldn’t help me and that I should call their customer support number, so to be told to put ‘Trustpilot’ in the subject bar in order to actually get any assistance should tell everyone exactly how this customer service operates.

Never had an issue with Oxigen when living in Dublin, so we stuck with them when we moved elsewhere, but this has been a disaster. Our latest issue has been our bins not collected again. On contacting CS (who investigated the issue), they responded by apologising, as operations could not give any reason why our bins had not been collected along with our neighbours, however they also stated that nobody was available to come back and collect our bins until the next lift and then apologised again. Thus leaving us having to bring our bins ourselves the nearest recycling centre which is ironically Oxigen and pay anther 35 euro.

We have paid for a service which has not been supplied or refunded so an official complaint will be made, after which the matter will be refers to both our local council and the CCCP for taking payment with providing a service.

Called into the Navan branch in early Feb and bought a coffee machine, unfortunately this coffee machine didn’t work correctly and we returned it (no problem in doing so) and ordered a different brand machine (this was on 15/2) and told it would take 10 days or so to come in, exactly 2 weeks later having not heard from Currys we again called in and were told that although we had paid for our coffee machine that none had actually been ordered/allocated to us and it would have to be reordered. So once again we were told 10 days, however another 2 weeks past (now 15/3) and still no contact from anyone in Currys, so we once again went into the Navan branch, only to be told AGAIN that the machine had not actually been ordered for us and that they could do it now but it would take another 10 days, but also unbelievably that the price of the machine had gone up since we initially ordered it and now we would be required to pay the extra to place the order, suffice to say we requested a refund and went elsewhere

Ordered timber and post10 from the company, unfortunately my post10 was not included in the delivery and a re-arranged delivery was agreed, however this did not go according to plan and the second delivery driver was unhelpful and dismissive on the phone when I informed him I wasn’t there as I had agreed a different time for the rearranged delivery and not to leave it out side my property. The following morning (without asking or contacting Chadwick’s) I received a call from the manager Stephen (Navan branch) and the first thing he asked me was ‘what has gone wrong here and how can we fix it’, suffice to say everything was sorted quickly and the post10 delivered. Exception service.

Absolutely comically bad customer support, I was having an issue with a product and went into the Apple site and the troubleshooting page for this issue, when nothing worked it advised me to contact customer support and gave a link, when customer support replied they simply posted a link BACK to the page that had told me to contact customer support and then told me that they wouldn’t be replying at any further emails regarding my issue..

Been ordering for years, but only when you have an issue that you see how bad the customer service is. After leaving an honest 1 star review for a product, I was contacted directly by the seller who offered money to remove my review. Contacted Amazon CS who were absolutely useless.

Been ordering for years, but only when you have an issue that you see how bad the customer service is. After leaving an honest 1 star review for a product, I was contacted directly by the seller who offered money to remove my review. Contacted Amazon CS who were absolutely useless.

Been ordering for years, but only when you have an issue that you see how bad the customer service is. After leaving an honest 1 star review for a product, I was contacted directly by the seller who offered money to remove my review. Contacted Amazon CS who were absolutely useless.

I had initially given 5 stars as the guys had turned up on time and communication with Chris had been excellent , however after the work was finished we noticed numerous cracks and chips where the work had been done, called Chris and he sent the guys back out again, however once again not all the work had been redone and we have been left with large cracks and broken cement in one of the large valleys that was redone, I’ve tried calling, leaving voice mails and also messaging but have yet to receive any form of contact when previous prior to payment the contact was almost instant. Photos available

Been using Hello fresh now for a couple of month and although in general the food quality has been excellent there seems to be an issue with chicken, twice now we have received rotten chicken, and contacting Customer Service is nigh on impossible, with the chat bots and the non working links bringing you around in loops, there is no email address or phone number. When you do finally get someone they’ll try and explain that ‘vacuum packed chicken stinks of rotten eggs’ but his is NOT the smell we have gotten, the chicken is rancid for lack of a better word and it’s a fight to get a refund.

Updated 17/11
Donna, If you had actually read my review you would’ve seen that I clearly stated this was NOT the smell associated with vacuum packed chicken as we had already received previous chicken and are aware of this smell, these were rotten chicken breasts, rancid in fact, and as for contacting customer service that is nigh on impossible as you don’t provide any emails or phone numbers, there is a chat bot on the app that goes around in circles and loops and gives you broken links to click .

Bought 2 beds for my 2 kids, had them less than 2 months when one of them broke, it broke as I was leaning on it to clean behind the bed, I had moved the mattress and was leaning on the base(near the edge where it should be even stronger) , hand went through the base causing me to fall and hit my head.

I sent an email to customer service on 28/9 and got no reply or acknowledgment whatsoever.

I then contacted DFI by phone on the 7/10 spoke to a girl called Kelli, who able to see the email I had sent on 28/9 but could offer no explanation as to why I had not been contacted. She informed me that she’d get onto production and I’d be contacted back by someone very soon.

Had to re contact DFI on the 21/10 (id given it 2 weeks) as once again nobody had contacted me, spoke to the same girl again, who informed me that the production manager had stated that a faulty bed wouldn’t pass quality control and that something must of happened and suggested that I re-purchase another half of a bed.

When I asked her what she was implying about how the damage occurred , the CS service agent backtracked and informed me that she had followed up on this with the production manger and in her experience in these matters that DFI don’t replace beds, this assumption was made without even seeing or examine the broken bed, and only viewing 1 photo I had sent.

After informing her that the fall had resulted in a cut to my head and that I’d very happily get onto my bank and initiate a charge back due to the bed being defective she informed me that a manager would call me, however 5 mins later I recieved a call back from her asking me to put everything in an email again, because I had stated I’d injured myself and I was willing to go to my bank, that her manager had passed it onto their legal team and wouldn’t be calling me either.

Rudest and most confrontational customer service agent I ever spoke with, she did not return a call despite stating she would on 7/10 , was constantly speaking over me saying ‘I only work here’ (despite offering her opinion )

Updated 23/10

I was contacted by head of sales and the issue immediately resolved, replacement half base coming for my sons beds and even taking the old one away too. Exceptional response from DFI, I would put it to 5 stars but can’t quite dismiss the initial lack of communication and solution offered to me.

Dreadful after sales and customer service.

Bought 2 beds for my 2 kids, had them less than 2 months when one of them broke as I was leaning on it to clean behind the bed (I had moved the mattress and was leaning on the base , hand went through the base causing me to fall and hit my head)

I sent an email to customer service on 28/9 and got no reply, contacted DFI on the 7/10 spoke to a girl called Kelli (I think). She informed my that she’d get onto production and I’d be contacted.

Had to re contact DFI on the 21/10 as once again nobody had contacted me, spoke to the same girl who informed me that the production manager had stated that a faulty bed wouldn’t pass quality control and that something must of happened and suggested that I re-purchase another half of a bed.

When I asked her what she was implying , the CS service agent backtracked and informed me that she had followed up on this and in her experience DFI don’t replace beds, this assumption was made without even seeing or examine the broken bed.

After informing her that the fall had resulted in a cut to my head and that I’d very happily get onto my bank and initiate a charge back she informed me that a manager would call me, however 5 mins later I recieved a call back from her asking me to put everything in an email again, because I had stated I’d injured myself and I was willing to go to my bank, that her manager had passed it onto their legal team and wouldn’t be calling me either.

Rudest and most confrontational customer service agent I ever spoke with, she did not return a call despite stating she would on 7/10 , was constantly speaking over me saying ‘I only work here’ (despite offering her opinion )

We contacted Petsafe as our 2 dogs kept getting off our property, Brendan took the time to discuss our problems, and guided us to the best system suitable for our property and didn’t simply try hard sell us the most expensive . We bought a wired system with an extra collar. We can already see the difference, fantastic product. We called a couple times during set up and Brendan once again was on hand and took ample time to guide us through.

5 stars is not enough, the entire process was flawless from helping us to pick the right system, helping us during installation and then after sales questions.

When our kids first got hot meals last year we tried every meal to find which they liked, unfortunately as the year progressed the standard dropped considerably, with the wrong order being presented to our kids quite often. The food looks dreadful and tastes even worse, anything that had any semblance of flavour has since been removed, I would certainly not pay for any of the food provided were it not free.

Referred to Happy Teeth by our dentist for our 5 year old as she was too young for nasal sedation (she was having awful trouble with a tooth). We knew the fee was 250 euro, but on arrival we were sent for an X-ray which wasn’t included in the fee and had to pay an additional 70 euro.

Treatment plan was done up and (wait for it) came to over 4,500 euro, our insurance would cover the hospital fees and some of the Anaesthesiologist fee leaving us with a fee of over 3,000 euro (remember we had come in as an emergency we were told, because of 1 tooth, even getting a next day cancellation) and now they wanted to put crowns and fillings all around our 5 year olds mouth.

We questioned this and were told ‘we have an ethical obligation to treat all dental issues’, after discussions and questioning the amount of work they wanted to do to a 5 year old, a new treatment plan was drawn up, it was at this stage we were informed of the practices ‘minimum fee of 1500’ for general anaesthetic dentistry (my neurosurgeon doesn’t even have a ‘minimum fee’), now this minimum fee doesn’t include the fore mentioned hospital/ Anaesthesiologist fees.

We reluctantly agreed to the treatment as we thought we had zero options for our 5 year old, HOWEVER we never heard from Happy Teeth again despite being told we were ‘being booked in’,.

It worked out for the best though as we ended up taking our 5 year old out of the country(another parent from school advised us) and got the work done for a fraction of the cost (booked low cost midweek flights and then pre sent all our X-rays).

It’s easy for a practice to charge what they want when they are the only ones providing such a service and parents feel like they have no options.

Called and spoke to a nice lady who took my details and confirmed the style of roof I had to ensure they could repair it, after confirmation I was booked in for 9 days later as it was the earliest spot the had. Guy then arrived on time and promptly gave me a paddler detailing the services they offer including roof repairs, however after spending 5-10 mins assessing my roof he tells me ‘I don’t do that work anymore’ and leaves. Complete waste of time, 9 days waiting for them to come and decide in my garden that they didn’t want the job at all.

Review of kids swimming lessons Drogheda.

Complete waste of money and time.

Booked our 5 and 7 year olds in for swimming lessons, both were put in turtles as it was their first time (understandable), we were not sure what to expect but it certainly wasn’t what we got, they spent the next 8 weeks simply splashing in the water, ‘listening to the fish’ or walking while pinching their fingers together, the instructor paid very little attention to the class and spent more time day dreaming and looking around with the kids left to their own devices. No feed back at any time was given and the updates stopped on the website at week 3. When it came to rebooking, the site said both our kids had passed all the skills required to progress to the next level, so we rebooked in the hope the next 8 lessons would be better.
HOWEVER
After rebooking it now showed both our kids hand not passed the class as they couldn’t do a ‘star float’, I took this up with the swim co-ordinater (very nice girl) who assessed our kids and immediately passed our 7 year old who is very comfortable in the water ( and was when he started) and should never have been failed. Unfortunately our 5 year old didn’t pass.

Having spoken to the other parents of the kids in the class , 70% had also not passed mostly due to this ‘star float’ skill.

Fast forward another 8 weeks lessons and still my 5 year old can not perform the star float skill and thus not allowed to progress again, while my 7 year old has also not progressed from his group.

Now I know teaching kids is tough and they learn at different levels and speeds, but after nearly 400 euro and 16 weeks of lessons, we have 2 kids who are no better than when they started, it’s at that stage you start to look at the instructors, the curriculum and its implementation.

For example, whatever the kids in the class were having difficulty with is not specifically addressed to try get them to the required level, our 5 year old could not do a star float, however less than 30 seconds in each class is dedicated to improving these star floats with no extra attention given to this skill.

Suffice to say we have NOT re booked again and have taken our 2 kids elsewhere.

Dreadful to start, but ended happily

Oct 23…Registered a claim for my sofa, told 8-12 weeks for parts

Nov 23.. again told 8-12 weeks for parts

Dec 23.. told it would now be Dec 24 for my parts, queried this with Guardsman

Jan24… confirmed would be Dec 24 approx for my parts to be ready (yes Dec 24)

Complaint made, told it was an error and parts would be ready in a few weeks

Feb 24.. told only 1 out of 3 parts arrived, Guardsman blamed the manufacturer and that it would be another 8-12 weeks

Second complaint made at this time

Mar 23.. told my parts are in and a technician contacted us to book a call out , made sure I was in all day and technician never showed up, contacted Guardsman and now told (yes you guessed it) another 8-12 weeks😂

Absolutely shambolic, nobody replies to your emails, your updates are all over the place.

On the 16th April my second complaint will be 40 working days old and will at that stage be referd to the Financial Services Ombudsman (I must wait 40 days)

Will never ever buy their insurance again.

SS of emails and site updates available


Updated 20/4


Case passed onto the F.S.P.O

Was contracted by Guardsman by email on 18/4 and told that the delay with my claim is due to issue with postage, that my parts got ‘returned’ by customs and that they would be sent out again as a matter of urgency.

However, today 19/4 I was again contacted by a different agent and told unfortunately it was going to be at least another 6-8 weeks before my parts are ready.

This morning I have recieved a 3rd email from a different agent altogether giving a date of 6/5 for my parts, getting ridiculous now.

This is an absolute shambles of a company, 3 agents dealing with the same case telling completely differently narratives, I don’t think anyone at this company knows left from right or how to tell a client the correct information.

Updated 14/5/23
Case has now also been opened with the FSPO U.K, Guardsman have so far refused all requests for a full copy of our insurance policy.

After over 7 months of tall tails and different information being given by different agents, Guardsman finally sent out my replacement chair covers , HOWEVER, they sent out the wrong covers .. you really couldn’t make it up at this stage.


Updated 5/7/24

Contacted by a Guardsman agent by phone in early June, agent didn’t even have the basic knowledge about my case and kept telling me that ‘Guardsman were now going to fully replace my furniture, as repairing it had not gone to plan’ he didn’t know what to say when I told him it was 3 chair covers and they were already being replaced by Guardsman, he then had the gall to offer me a free voucher for future Guardsman services to make up for the company’s failings so far, this was politely declined.

Mid/late June got email from Guardsman stating it was going to be another 8-12 weeks.

I was contacted by a technician on 25/6 to say he was posting out my replacement covers.

5/7/24 no sign of covers in the post and just been contacted by Guardsman to say it’ll be 20/9/24 at the earliest before I see my new covers.

I have also been contacted by the FSPO U.K and informed that a full investigation has been opened by them regarding my complaint.

Updated 9/7/24

A local technician working on behalf of Guardsman called to my home today to deliver 2 items, he was extremely apologetic (not for the delay) as he knew there was only 2 out of 3 items and that 1 of the 2 items he was delivering were incorrect, he had instructed Guardsman that they were incorrect they had insisted that the items be delivered no the less.

So now I have 1 of the 3 chair covers ordered in October 2023 and a useless piece of cloth that I’m told is used as upholstery on a sofa, which was never part of any claim and would need an expert with specialised tools and machinery to attach.

Updated 12/7/24
I was contacted be a very nice lady (Sam) who had only just become aware of my case, she apologised and immediately offered to completely replace our entire set of furniture and not just the sofa covers we had claimed for, we have since received a voucher for 3300. Delighted with the outcome and have raised the review from 1 to 3 stars, can’t quite bring it higher due to everything else that occurred that is stated above.

Updated 17-7-24 raised to 4 stars

Contacted again be Guardsman and on top of the voucher for a whole new sofa, I’ve also recieved free delivery of the couch for up to 99 euro and 350 euro cash compensation. This has been an amazing out come, yes it was awful for 9 months but when Sam and her team got involved they have completely exceeded all expectations by some measure.

Worst service agent I’ve ever dealt with.

Had an issue with my Meile hoover, took Kinnear 8 days to send out an empty box for me to send it off, Kinnear then returned my hoover still broken, they claimed they had repaired and tested it (issue was a small motor in the floor head), but all they did was replace the removable brush.

Booked back in a second time and after a week no returns box again, only to be told by them that I had cancelled the repair (which I hadn’t done).

Third repair now booked , and hoover again returned still broken, Meile had to then step in after a complaint made (49 days without a hoover and being given the run around by Kinnear).

Unfortunately as time progressed and I had issues with my Meile hoover I had no option but to deal with Kinnear, they would honestly be the last company I would deal with.

2 further repairs/replacemant (all for the same part, a small motor in the floor head that spins the brush that picks up hair) that lasted less than a year including one that lasted less than 6 months (and has now blown again)only for Kinnear to claim ‘out of warrenty now’(despite the floorhead only being 6 months old) and then try blame me for the issues by showing photos of a repair performed 18 months previously completely under warranty and not questioned at the time (photo showed a tiny wheel missing, the filter not cleaned and a small clip on the handle chipped, none of which effected the hoovers performance or where what I’d claimed as repair). They refused to even look at my hoover which they replaced the floorhead on only 6 months ago without a fee, I’d understand if they looked at it and then claimed a fee as it wasn’t the same part they had repaired/replaced 6 months previously.

Suffice to say this is a company I will never voluntarily use and I have now moved completely away from Meile too as a result of them using this company

Ordered a side board, which arrived on time but was badly damaged. There were scratch’s, chips and marks all over, the marks look machine made as if the initial making of the product had been off in its measurements. Discount offered(declined) and replacement sent (I had to lug this very heavy package to a drop off point myself).

Replacement took longer to arrive than the first one, and surprise surprise the replacement was just as bad as the first one, the box looked like it had been stored for years, and side board once again had scratch’s, chips and marks all over.

Refund currently being processed (CS agent was very helpful), will never be ordering from Wayfair again, 2 packages of the same product and both with very similar damage to them.

Photos available