Drop Reviews 613

Bought a high-end speaker from Drop which was DOA upon arrival. While frustrating (trying to get it to work), once I contacted Drop support, they handled everything with professionalism and efficiency... See more

Over all a great company with great deals. They are undergoing some changes in the company business plan, I’m waiting to see how it works out. Hopefully these changes are needed and well received othe... See more

They don't lie when they say the return process is Hassle-Free, only returned my 6XX because it didn't have the soundstage I was looking for. They sounded great otherwise

Cool knives, usually good pricing and value for special production runs. Most products are branded with Massdrop on the blade if that might be a concern. Free shipping is the worst, it usually takes... See more

Prime day deals discounted a set of headphones below what I paid for them the day before, and they (within an hour) price matched with no questions asked. Generally great quality of products, been usi... See more

I frequently check this site for deals and appreciate the feedback provided by their consumers. Recently I purchased two new headsets a few days apart and the second set. This morning I noticed their... See more

Ordered a nice pair of headphones from Drop and they delivered it super fast and in safe condition. They were also incredibly nice and price adjusted the headphones, after purchase, when their price d... See more

I love the Call of Duty BO6 keycap I purchased. They were very fast on delivery and everything came as described. I purchased the keycap a few days before it went on sale then contracted them and they... See more

My keycaps were defective and didn't fit my keyboard layout. Drop solved everything for me in a short time. The quality is good, and their customer service is excellent.

I ordered it from Japan. When I made the payment using shop pay, the address was written in Japanese, which caused a problem with delivery. (Please be careful if you use shop pay.) When I informed sup... See more

Even though I'm not sure which part of Drop.com I'm reviewing, most of the things I've ordered have been good. I keep getting emails about stuff I couldn't care less about and haven't found a way to... See more

The Drop team was incredibly helpful with the return process for a product that didn’t work out. They sent the return label without any questions. Due to my travel schedule, I couldn’t return the prod... See more

The easy and nice contact with support made my experience great. The company did an awesome job with solving my problems while being nice and respectfull. The ability to have a conversation with peopl... See more

Despite ongoing international shipping difficulties causing a partially undeliverable order, Drop.com was able to make everything right. I miss Massdrop, the novelty and variety always gave me a re... See more

Customer support was very helpful, when I had a problem with a broken package, which led to a loss of content. RMA was very smooth and pleasant (I got the choice of keeping with a discount, replacem... See more

Had an item missing from my order. Which, wasn’t great but I understand it happened. What was great though was that support was super quick to respond and address. Instantly relieved any kind of worry... See more

Great customer service and super quick response time over the weekend. Was able to discuss solutions and helped me get a return and a product check done. No complaints at all woth customer service I w... See more

Ordered headphones I thought I would love but they unfortunately they didn't fit my head comfortably. Reached out to Drop and they gave me a return slip and refund no questions asked, 10/10.

All good for me, I ordered some headphones but they had a wiring issue and I needed to return them. Customer service was helpful and, counter to some other reviews, if anything they over-communicated... See more

Due to a mistake at our national forwarder my headphone has been sent back. Customer service made a quick refund. Great service!

Drop Honors Price Difference I ordered a product before noticing the next day that it went on sale. I contacted support, and the next day they resolved this by issuing a refund for the difference.... See more

I was considering purchasing 2 more items from drop.com but out of the blue they both went back up 100 bucks each, i guess i can live without them for that price. I would have thought theyd want anoth... See more

The products are as expected, website is easy to navigate, and the company is quick to respond to issues and comments. They are slowly moving away from the user-submitted group buy format though, whic... See more

Before the switch from massdrop to drop, there were tons of products and communities available. Lately the variety and selection of products has significantly decreased, including many of the commun... See more

Good deals to be had, if you keep an eye out got them. Customer service has always been responsive to me, but keep in mind: their lead times are long, and often stretch longer than expected. Always... See more

I think that Nick Shabazz said best when he said that Massdrop offers great prices in exchange for long wait periods. I have found that to be true. Case in point, I got an AD10 for about $135, that is... See more

MassDrop.com was an awesome experience, but Drop.com seems to have lost it's way. MassDrop.com used to have a wide variety, encouraged interaction, solid discounts and great products. Once it shif... See more

Over all I like using the Drop service. My only frustration is in the length of time from purchase, the Drop ending, then to manufacturing and finally dispatch. I recently purchased a headphon... See more

Over all very happy, but I received a 110V La Figaro 339 instead of a 230V. It was not possible to exchange it for the correct version. I would like to see that Drop assumes responsibility for delive... See more

Honestly you site feelslike it’s out of business.Eliminated all but fountain pens,combined knifes with EDC.Eerytime you do software update the site seems less user friendly.You have productthat sold w... See more

If you can reduce the shipping time and delivery orders on the day that you promised your customers, you would have more business. There are many competitions out there, even with your discount is sti... See more

I have had good experiences with my orders and the customer service for the most part. The only issues that i have had are when orders are delayed and there is no word on when an order is expected to... See more

I would give Drop five stars if it wasn't for the long delivery times. But everything else that Drop puts out is always solid, and I have no complaints with their products. The Raleigh denim Jones sli... See more

Pretty OK. Communication is good. Shipping is quick for me. The items are well described. The prices are not very much a deal however and I've stopped going to the site all that much. The company c... See more

I have bought quite a few things from the Drop and find that their response to my questions and comments are pretty accurate. One of the things that does not 'ring my bell' is the abundance of offerin... See more

My transactions with Drop have been all just fine. However, I've witnessed first-hand the lack of communication and transparency in several drops. I myself have some time asked for clarification or mo... See more

Good products at usually good prices (as always, be an informed shopper). My only complaint would be that sometimes the shipment date moves out from the estimated ship date on some pre-order products.... See more

Communication is on the slow side but i haven't had any issues once I've gotten hold of customer service. Product side, while shipping has been slow, I've been happy with all the products I've receive... See more

If you understand the pluses and minuses of the business, it can be a great place to find some great deals. It’s not as convenient as Amazon, where you get what you buy almost immediately but as long... See more

I miss Massdrop or at least I miss the original idea behind the company. I feel like Drop is now more interested in making their own products, like Monoprice, then mass purchasing a product form anoth... See more

Sometimes the stuff they advertise is found on eBay or Amazon at the same or cheaper price. They do have exclusives at times but have often found alternatives that are in most cases more affordable. J... See more

The product descriptions are nearly always incomplete, and they are often inaccurate. This is the #1 reason I don't buy from Drop more often. The images shown on the product pages are often misleading... See more

I miss having the tabletop gaming stuff but I am mostly here for the mechanical keyboards. I had one cancelled order, one product that feels very cheap and doesn't sit flat, as well as one keyboard th... See more

For the things I go to Massdrop (Drop) for I see the recent changes have taken away from the experience. What got me interested in Drop was the ultralight and outdoor community. without Klymit or Da... See more

Drop has many good things to entice people like myself to shop there. I’ve been extremely disappointed with customer service as being dismissive. They seem to care less when customers have an issue. P... See more

The projects have been delivered in good shape but the delays seem to be constant. The initial ship date always seems to be vastly overestimated.

Made an order and cancel it before shipment. They returned my money asap and was really Quick to answer a follow up e-mail reguarding a different matter. Now i’m just waiting for an other run of the... See more

Do not purchase anything made by Drop, especially their keyboards. I was foolish enough to buy two boards from them, and they have both had issues with chattering/ghosting/repeating keys. My last ex... See more

I made a purchase and returned my item within the allowed return period. Drop.com provided a free return slip, was prompt in answering my questions, and refunded my purchase no questions asked.

The CSTM80 keyboard is a game-changer! Its sleek design and responsive keys elevated my typing speed from 63 to an impressive 71 WPM, leaving me astonished at the seamless performance. Beyond the prod... See more