Timothy

AOMEI's Phone Backup support team is excellent.

I got a quick and helpful response from Owen Tan that allowed me to register my product. The software itself is easy to use and very useful.

I ordered a SHIFT V2 Mechanical Keyboard from the drop.com site.The keyboard had a chattering issue (repeating the same keys without pressing them like aaaaa, uuuuu etc) and stop taking input until you unplug and re-plug it in. They only have a 30 day return window, and by the time I acted on it (I was busy and this was for my home machine) they would only exchange for the same item. I did that two more times and both keyboards had the same exact issues. I've been using other keyboard manufacturers without issue (Dell, Glorious and Ducky). I know that the problem isn't my Win 11 system. I asked for an exception to the return policy and get a different keyboard of similar value, but they flatly refused. Never again will I buy from this company.

Alice Brickman is a delight and makes learning TM fun. She is always responsive and helpful.