WI

William

United States

Reviews

Review of Step One


Rated 5 out of 5 stars

Great customer service

Great customer service. You were very helpful and I appreciate your assistance but unfortunately the waistbands are just too tight.

May 28, 2024

Review of Step One


Rated 4 out of 5 stars

Love everything except two things

Love everything except two things. The waistband is a little too tight but the underware fit so maybe the band will give a little over time. The color wasn’t as pictured. They are still great other than those two items.

May 15, 2024

Reply from Step One

Hi William,

Thanks for sharing your thoughts with us.

We're glad to hear you find our product great, even though the waistband feels a bit tight and the colour wasn't what you expected. Just a heads-up, we have a First Pair Guarantee, so if you're not 100% happy with your first pair, we've got your back. We'll be happy to replace or refund your first pair.

Feel free to reach out to us via email at info@stepone.life, and we'll make it right for you!


Regards,
Rochell
Step One CS

Review of Drop


Rated 3 out of 5 stars

Drop has many good things to entice…

Drop has many good things to entice people like myself to shop there. I’ve been extremely disappointed with customer service as being dismissive. They seem to care less when customers have an issue. Prices have gone up on just about every item I have been interested in. When taxes were added to purchases Drop didn’t advise customers that this was going to happen. To me Drop knew what States was going to start collecting taxes and they knew when but didn’t advise customers. I contacted customer service and never even got a response which is sometimes the norm. No response as apposed to say Sorry we made a mistake. When products have issues getting support is also non existent sometimes. I wished they would provide phone contact support so that they could actually respond to customer concerns.

November 15, 2019
Unprompted review