Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

See what reviewers are saying

Rated 5 out of 5 stars

I bought the SQ Lab 610 infinergy for my Salsa Fargo, and it's so comfortable. I just did a 3 hour ride yesterday on forest roads, and I swear it got more comfortable as the ride went on. I g... See more

Company replied

Rated 5 out of 5 stars

SQLab promptly sent me their measuring tool to determine the recommended saddle width, free of charge. After trying over a dozen saddles that were either too soft (produced numbness in my package) or... See more

Company replied

Rated 1 out of 5 stars

I paid for the item, and its been 4 days since that and the item has not shipped. How long does it take to pack and ship??? This side of the business needs a better order picking, and shipping...... See more

Company replied

Rated 5 out of 5 stars

Love my newish grips! Had them for a year now and they make such a huge difference on my flat bar gravel bike! I have less fatigue and more hand positions. I am riding longer distances and having mult... See more

Company replied

We perform checks on reviews


Company details

  1. #3 of 6 best companies in Distribution Service
  2. #19 of 40 best companies in Bicycle Store
  3. #12 of 27 best companies in Bike Accessories Store

Written by the company

SQlab is your expert for ergonomic bicycle components and accessories like bike saddle, grips, handlebars and stems. SQlab has specialised in the three contact points of the bike (Hands - Pelvis - Feet). A bicycle saddle must not only fit perfectly to both the male and female anatomy, but also correctly spread the body weight from a medical point of view. The grips must prevent numb fingers, must be easily and securely assembled and be a good fit for the hand. In particular our saddles, and our fitting process, which determines the perfect saddle width, have made us the most successful saddle manufacturer in tests of bicycle magazines. You will not only find the perfect saddle, grip, bars and other components here, but also many tips and tricks around ergonomics and how to correctly fit and adjust the SQlab-products for the three contact points. You can purchase our products at your local authorised dealer or here in our online shop. However, we highly recommend the purchase through your local authorised dealer as the face-to-face advice and particularly the sitbone measurement is a service only your brick and mortar authorised dealer can provide.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

601 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars

610 Infinergy 170mm saddle great for large, heavy rider

I bought the SQ Lab 610 infinergy for my Salsa Fargo, and it's so comfortable. I just did a 3 hour ride yesterday on forest roads, and I swear it got more comfortable as the ride went on. I got the 170mm wide saddle for my 141mm wide sitbones, and I'm currently at 260lbs/118kg (working towards 225lb/102kg).
The high density foam seems to mold around my sitbones without bottoming out, and the saddle wings flex just enough with the firm black elastomer. No perineum pressure at all.
I've been riding a very expensive, big name brand, 3d printed saddle with titanium rails that felt good for about an hour, but then it would start to feel like I was sitting on two large marbles, one under each sit bone. After 4-5 hours, I'd take every opportunity to stand up on the pedals just to get some relief. Never had to do that on the SQLab 610 Infinergy.
Only possible con of the Infinergy is it does feel warmer to sit on, probably because it's one inch of thick foam. A small price to pay to ride without pain.

October 2, 2025
Unprompted review
SQlab USA logo

Reply from SQlab USA

Dan,
Thank you so much for sharing your experience! We love to hear it! Happy riding :)

Rated 5 out of 5 stars

Great saddle, great customer service

SQLab promptly sent me their measuring tool to determine the recommended saddle width, free of charge. After trying over a dozen saddles that were either too soft (produced numbness in my package) or too hard (sit bone pain) I tried the Ergowave 613 Carbon. It is perfect. Very smart design. (purchased from a US distributer) I'll be getting one for my road bike as well.

August 21, 2025
Unprompted review
SQlab USA logo

Reply from SQlab USA

Hi Bob,
We are so glad to hear you are enjoying our saddles and that they are alleviating your pain!!

Rated 1 out of 5 stars

I paid for the item and it takes 4 days to prepare to ship???

I paid for the item, and its been 4 days since that and the item has not shipped. How long does it take to pack and ship??? This side of the business needs a better order picking, and shipping...

Man, revising my rating to 1 star after scrolling through the comments. Seems that this is standard practice for the company. Slow order processing to hold on to the money and then arbitrarly cancel the order. I hope I am wrong, keep my fingers crossed that my order ships.

September 4, 2025
Unprompted review
SQlab USA logo

Reply from SQlab USA

Hi Joe,
I am sorry to hear about your experience and will inform our warehouse team about the delay. If you would like an update on your order please contact us at customerservice-b2c@boards-and-more.us

Rated 2 out of 5 stars

Great seat for climbing and trail riding

Great seat for trail riding, doesn't fare well with jumps.
I've been using this saddle for less than a year and was very impressed with the comfort and ease when climbing trails. However, it only took one harsh landing before the rails bent.

August 16, 2025
Unprompted review
SQlab USA logo

Reply from SQlab USA

Hi Kevin,
We are glad to hear you are enjoying your saddle! We have a crash replacement program for situations just like this. Send us an email at customerservice-b2c@boards-and-more.us and we would be happy to assist you with a crash replacement.

Rated 5 out of 5 stars

The only shorts I’ll wear.

I can’t believe there are no other reviews of these excellent shorts! I have Castelli and Garneau and Pearl Izumi shorts: SQ Labs 110 are the only ones I’ll wear since my first pair three years ago. They are sold as underwear but in the Florida summer I wear them in flagranti. Seriously, they are mesh but look fine with no pants over. Much cooler than other shorts. Thin but comfortable pad, and I have a hard saddle. Ride on!

July 4, 2025
Unprompted review
SQlab USA logo

Reply from SQlab USA

Hi Steve, Thanks so much for the glowing review! Enjoy and ride on!

Rated 5 out of 5 stars

Love my newish grips

Love my newish grips! Had them for a year now and they make such a huge difference on my flat bar gravel bike! I have less fatigue and more hand positions. I am riding longer distances and having multiple positions and more leverage with the bar ends makes a huge difference with numbness and pain. I use the size small and I’m 4’11 and have a difficult time with reach and grip. Highly recommend these!

June 9, 2025
Unprompted review
SQlab USA logo

Reply from SQlab USA

Hi Dolores,
That is great! We love to hear experiences like this.

Rated 5 out of 5 stars

Just amazing customer service

Just amazing customer service. And the sq labs 621 ergo 2.1 is some comfortable. The flip chip is great. I did break my seat - my fault 100% and the warranty and service department were amazing in helping me get it taken care of and shipped out so quickly. Madison was super nice. Highly recommend the saddles and the company.

April 1, 2025
Unprompted review
SQlab USA logo

Reply from SQlab USA

Hi Michael,
We are so glad to hear you had such a great experience and are enjoying our products!

Rated 5 out of 5 stars
Verified

It should be noted that I have not…

It should be noted that I have not actually bought the saddle yet. My brother in law has one and loves it and my saddle is old and out of production so I decided to take a look at SQlab. I was warned, 'they are expensive', and indeed they are. I have about 3 'expensive' saddles that I can't ride because, well, they are not comfortable. I loved my specialized Toupe but, as all companies do, specialized could not stand a good product and had to move on. So up front, ordering a test kit was easy but it took so long to arrive SQlab sent me another one. No fault of SQlab and they reached out to me...really...I was amazed. I guess you pay for that customer service but it is really not the norm today. I'll probably buy a SQlab saddle. I'll feel a bit guilty if I don't because they were so good at their work. That probably eeks into the saddle. Great company to deal with. Hope the saddle is as excellent.

January 8, 2025
SQlab USA logo

Reply from SQlab USA

Hi Joel, so glad you're happy with the service! We are certain you'll love the saddle even more! Let us know if you have any other questions!

Rated 5 out of 5 stars
Verified

Excellent Bike Seats

Quick shipping, product is great and performs as expected

December 27, 2024
SQlab USA logo

Reply from SQlab USA

Thanks John, glad you love your new saddle! Happy riding!

Rated 5 out of 5 stars
Verified

Love the custom seat

Love the custom seat, 614. The purchasing process was simple and straight forward. I purchased during the holidays yet still received the shipment promptly. FedEx screwed up the shipment and sent it from Cali to Portland, to Cali, to Portland…. But that is not any fault of SQlab. The seat is awesome. Just got it on my indoor trainer for a first ride today. Love it!!

December 27, 2024
SQlab USA logo

Reply from SQlab USA

So glad to hear you love the saddle! And glad it (FINALLY) made it to you!

Rated 5 out of 5 stars
Verified

Great seat

Great seat! And delivered earlier than expected.

January 2, 2025
SQlab USA logo

Reply from SQlab USA

So glad you got it quickly and are happy with the saddle! Happy Riding!

Rated 5 out of 5 stars
Verified

Great so far.

I bought this saddle for my wife being that her current saddle causes her discomfort and chafing. This one seems to be the perfect size for her and feels very good on the few rides she’s had on it. SqLabs has nailed th design on this one! We have adjusted the position and it’s perfect now. Hoping for some longevity.

December 18, 2024
SQlab USA logo

Reply from SQlab USA

Great news, Jack! we're thrilled this saddle will work for your wife!

Rated 5 out of 5 stars
Verified

Top Rate Serevice

Quick to respond to my request for additional information on-line.

November 29, 2024
SQlab USA logo

Reply from SQlab USA

thanks for the great review, Morrie, we're thrilled you're happy!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look