Bought 2 HS2 rotors for my turbo levo... the 220mm front was fine but the 200mm rear had a strange kink/warp in it that must have come from original sheet material or the stamping process etc.  No amount of finessing with a rotor tool could straighten this kink. Anyway - i ordered another one from another retailer and the EXACT SAME KINK/WARP was in this rotor too.   I attempted to return both rotors but one of your retailers (Total Bleed) is so afraid of your return process they wont just refund me!!! I have searched the internet and found 4 other forum posts talking about this same iss that 200mm hs2 rotors were supplied bent. so (1) what has happned to your quality control and (2) sort out your frightened retailers who wont refund me until you give them the go ahead... 

SRAM used to be my GO TO manufacturer for bike parts but if they dont sort these issues your going to fade into the background

It is bad like every other one says. They only have size for big men. After buying they don’t talk to you or support you. The support link is just a decor, I wrote them so many times but was ignored. If I can I will return all the stuff I bought. Don’t waste your money. Customer services are non-existent. Scamming advertising.

I went with my friend to this rental place. At first, everything seemed fine — they had good-looking bikes, and the store appeared nice. However, our reservation was specifically for 2 PM, and they told us the bikes weren’t available. We had to wait another hour, and when we finally got the bikes, they were in terrible condition — the front brakes didn’t even work! We just left. Very bad company.

They always would overcharge but recently I noticed I had a direct debit for £3.99 a month which had been taken from my card for a few months without me noticing. It was from lime. When I asked them for help they denied any responsibility and claimed the £3.99 was for a lime pass I had bought but I’ve been driving for months now and ontop of that there are no subscriptions on their site or app that are £3.99 a month. Absolute scammers. 

Great e-bikes and prices! Very helpful friendly team and great opportunities and offers to earn money as a delivery driver. Highly recommend!

I don’t think you are understanding the fact that you sent me a damaged bike. I paid thousands of dollars for something that is damaged and not working. How would you feel? Just put yourself in the customers shoes for a second and let me know how you would feel if you are a 14 yr old boy, who saved his money for 14 years and finally decided to spend it aaalll on an e bike that he’s been wanting for a while. Then you get it and see that it’s damaged and doesn’t work properly. So now you finally have the bike you have been wanting but you can’t ride it. I can tell you don’t have kids. No sympathy. No apology for sending us damaged merchandise. Just a Measly $50 if I send you a receipt. 

It’s disgusting honestly. I actually heard Luna has crappy customer service and still decided to give you guys a shot because my son was begging me so I gave in but now this might actually be the biggest regret of my life. Congrats! You guys won 🥇 

No need to respond. Im done. 

Karma


Servicio y facilidades increaible para aparcar en el centro de Madrid. Totalmente recomendado.

Sent item to wrong address. Poor/mostly zero response to emails and phone calls to try and find out what was happening. In the end, gave up trying to get a response from them, so contacted credit card company to seek a refund. Would label this as zero stars but that is not an option. Avoid at all costs......

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Recently reviewed companies

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White Mountain Ski Company

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Unlimited Biking

LI

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IBKSPORT.COM

Luna Cycle

Mimotoparking

Eddie Kehoe

Newest companies

Cyklerogsport

Wheelease

Simplebikestore

White Mountain Ski Company

Ebikeproject

Rents.ma

Ebike Depo

AUTO STEP LLC

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