Hiboy  Reviews 869

My 4 year old has had his hiboy BK1 balance bike for over a year and he LOVES IT. Rides it everyday so when we left behind his charger on a vacation he was understandably very bummed. I reached out to... See more

I am AMAZED with Hiboy!! It's been 1 year since I've purchased my EX6 directly from Hiboy.com. I had already seen the unboxing and a lot of 1st time ride videos. I may publish my own video, because th... See more

I was having difficulty with my brakes on an E bike, and they were no longer in stock. I reached out to the support team, and they sent me a link I could send the money for the brakes to, and they sen... See more

They are so helpful! We had trouble finding a charges that matched my dads scooter and I contacted the team and they were able to send one to me when they didn’t even have it in stock on the website.... See more

Mina and Hi boy have done an incredible job in helping me obtain a brand-new scooter after my old one had many and plenty of issues with it prior. They were very patient, understanding, and had excell... See more

I purchased the Hiboy bk1 for my son for Christmas in September. Two weeks later it went on sale and I emailed and they were able to give me a refund and do a price match for the current sale price. W... See more

The bike has been a good learning tool for my 7yo. He’s 8 almost 9 now and uses it like crazy. This is better than the mx350 and has room to modify. I’m 5’9 and 140lbs and it carries me, maybe wouldn’... See more

Nancy who helped me get the lost scooter parts was so kind and helpful. The interaction between her was so smooth and nice. I liked the service, strongly recommended!!

My sons P7 electric bike was having problems with the rear tire axle slipping on the frame. Hiboy support was excellent throughout the troubleshooting process. Very responsive with each email I sent.... See more

Mina and the HiBoy customer service team went above and beyond in helping us with warranty service for our HiBoy e-scooter. They are fast and responsive on email - after I realized it was easier to co... See more

My experience was 5/5 Cherry at Coustomer Service was so nice and helpful always got back to me fast and respectful I personally would like to thank Cherry for her help I will make sure to contact wi... See more

Excellent experience. Shipped so fast I was getting it before I even had expected it especially with the free shipping. 5 stars will shop with them afain

Awesome customer support and service from Hiboy. They responded quickly to my two questions about some missing hardware and resolved my problem right away. For this reason I would not hesitate to buy... See more

Nancy and the support team were amazing. Helped troubleshoot and sent me a battery free of charge to help with resolving issue even though it was out of warranty. I value this customer service and hig... See more

I purchased the hiboy S2 lite electric scooter for my 13 year old grandson, so far he’s loving it. We were surprised at how quickly it arrived.

I’ve been around several different variations of micro mobility scooters and Max Pro is by far best overall scooter. My friend has 4 max pros which are all driven by teenage kids. They have put these... See more

The scooter was delivered earlier than expected and was so easy to assemble out of the box. My daughter was riding within 20 minutes of opening it.

I bought a Hiboy e-scooter S2 max for my 12 year old son. Scooter is awesome and long range. Ran into some issues with the folding lock and E1 error ( kids will be kids ) but no worries Hiboy customer... See more

My scooter stopped connecting with the app out of nowhere. Contacted hobby support and they were great. They reset my profile and within 24 hours everything worked. Very impressed with the support ser... See more

I was responded and they tried to solve me problem, only downside would be that they would contact during business days only, which if you see, in case someone has a urgent issue that may take time.... See more

Hello everyone I just wanted to say that I received my new motor for my Ecom 14 which Hiboy warranted for me, they also sent me a removal and installation video link which made the process very easy.... See more

Peace, Hiboy is a GREAT COMPANY!!!!! I own 2 Hiboy Titan Pro scooter’s. This is still a GREAT scooter, Hiboy discontinued this particular scooter but Hiboy still stands behind it!!!! When I need parts... See more

My 10 year old daughter LOVES her pink Hiboy scooter. It’s perfect for getting her to school and practices. We only had it about a month before it stopped working. Customer service was excellent with... See more

On August 27,2025 the motor on my Econ14 scooter stopped working, I looked into the warranty on my scooter and found that it was to expire in 2 days. So I contacted Hiboy via email, I was instructed t... See more

Recently I needed helping with getting my Hiboy E6 to turn on and the customer service department was so gracious and patient with me. They sent me a new battery and when the first battery delivery wa... See more

Mina did a great job resolving our issue with our original scooter. We are customers for life!

I can confidently say that HiBoy's customer services was the best I've ever experienced. Their professionalism and responsiveness was truly outstanding. They went above and way beyond repairing a dama... See more

I went and test rode a bike and I liked the way it rode. I like the way it handles and it seems to be an all around great purchase. I’ve only ridden this new one one time, but it went together fairly... See more

I needed assistance with a new kickstand and reached out to customer service. Nancy was great! She responded quickly and helped me get exactly what I needed.

The tire on my daughter’s scooter went bad soon after I got it. I contacted customer support and they were super helpful and sent us a new tire free of charge. Excellent customer service!!

I experienced a rear wheel issue with my P7 and Hiboy promptly resolved this by shipping out a new P7 to me. Their customer service is top notch. My wife and I love our P7's. Thank You Hiboy

Hiboy exceeded my expectations yet again!!! The customer service team is AWESOME!!!!! Had a small problem and they not only fixed it but went out of their way to make my experience the BEST!!

I purchased my son his second HiBoy DK1 motorcycle and within two weeks the charging port plug was missing. No worries because hiboy customer service replied and sent me a replacement.

Instructions were not found till after I assembled the bike. Stuck in the bottom flap of the container ! Ops !

I’ve made several purchases from Hiboy and each time the transactions have been easy and the staff has been helpful and professional.

We had a mechanical issue on our scooters just past a year of purchase. The support team was great to work with and sent us the replacement parts promptly!

Mechanical brakes were having trouble, asked them about upgrade options, and they sent me a free hydraulic brake upgrade that worked perfectly!

Recently worked with the support team to replace a broken handlebar after my son's scooter was run over by a car. Surprisingly only the handlebar was broken in the incident. The support team was v... See more

I had an amazing experience with Hiboy. The maintenance team responded as soon as I reached out to them. My charge was replaced twice, and my back fender too. I highly recommend purchasing their produ... See more

Our HiBoy DK1 stopped charging. Contacted HiBoy Support Team and Claire immediately helped us troubleshoot and found the issue. She quickly identified the solution and quickly shipped the part at no... See more

We have purchased three high boys, we had some issues with the motors and unfortunately the warranty period was over. After explaining the issues, they took care of us and sent us new motors. We are... See more

My scooter wasn’t working the way it should, so I sent an email to HiBoy, and I was pleasantly surprised. Mina was one of the most helpful people—I told her the problem my scooter was having, and inst... See more

Got 2 hiboy pros for commuting to work (JIC one breaks i have the other), and one of them had a problem that the unit wouldn't turn on after about 4 months. Submitted support ticket and after an email... See more

Customer service has been great! And my grandson loves his seat that they helped me ensure was delivered by his birthday. Great service great price and a great company to work with all the way around.... See more

Reasonable prices, great product, and delivered exactly what I needed to get me back on the rollin.

I recently purchased a Hiboy scooter, and I couldn't be happier with my experience. The package arrived on time and in perfect condition. The scooter itself is high-quality, easy to set up, and ri... See more

I had an issue with my Hiboy S2 Pro and reached out to customer support. Clarie from the support team was amazing to deal with — very patient and quick to respond. She guided me step by step, figured... See more

"This scooter exceeded my expectations. It offers excellent speed, a comfortable seat, and feels very safe to ride. Overall, a great scooter—fully approved!"