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NeoBike Store is a leading Canadian retailer specializing in high-quality electric bikes and scooters for urban commuters, outdoor adventurers, and eco-conscious riders. We proudly serve customers across Canada with fast, reliable shipping and exceptional customer service. At NeoBike, we believe in providing more than just products — we offer a complete riding experience. Our range includes powerful fat-tire e-bikes,mountains e-bikes, compact folding scooters, and everyday electric commuters, all carefully selected for performance, durability, and value. Whether you're looking for an efficient way to get around the city or a fun, eco-friendly weekend ride, we’ve got you covered. Trusted by hundreds of satisfied customers, NeoBike Store is committed to making electric mobility accessible, affordable, and dependable for everyone in Canada.
Edmonton, Canada
3.5
3 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
Very impressed with NeoBike Store. Fast delivery, friendly support, and the scooter rides great. I had a quick question about battery care and they got back to me the same day. Solid company with good prices and great service. Will definitely shop here again.
Delivery time was a little bit longer than usual 🙄Communication is not very good after me, had to wait more than 12h for an email reply.The goods are relative not bad.
Reply from Neobike
Hello, thank you for your feedback. We can see that your order was delivered within 8 days. As mentioned on our website, delivery may take up to 14 days depending on the area, so your package arrived well within the timeframe.
Please note that emails are usually replied to within 24 hours, and we are doing our best to support all our customers as quickly as possible. We truly appreciate your patience and understanding.
Thank you for choosing us!
Reply from Neobike
Hello dear customer,
After checking your tracking information, we can confirm that your item was delivered within 6 days of purchase. As stated on our website, delivery may take up to 15 days, so this shipping time is absolutely normal for your area.
Regarding the discount, please note that you simply need to add the code displayed on our welcome pop-up at the checkout page — there is no hidden information.
We sincerely apologize for any inconvenience caused, and if you need any further assistance, please don’t hesitate to contact our dedicated support team.
Best regards,
The Neobike Team
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