Jenson USA Reviews 51,340

It's been couple of weeks on this app and the experience has been excellent. You got fabulous members sharing their knowledge and guiding in investments. I have taken small step and made few hundred d... See more

Jenson USA was extremely pleasant when I inquired about their shipping partners, and offered to pick a preferred shipping partner if I made my order over the phone. They were very quick and my item ar... See more

Best price Available for Sram X01 Cassette. Better than E Bay and Amazon and &%@# Amazon anyhow Arrived quickly and I always feel more confident I'm not paying for a knock off from Jenson than the... See more

Every experience I have had with Jenson has been great. The one time I received a product that was less than satisfactory, they made it right IMMEDIATELY and refunded more than I asked for (and be... See more

I received an email the day before my bike arrived that said all I had to do was put the front wheel on-that was not the case at all-bike needed complete assembly. There was also a missing part that... See more

I didn’t get what I ordered due an incorrect picture on the website. I also paid for overnight shipping. When I called the customer service representative checked and found the error. When he determi... See more

Ordering from Jenson is easy. They usually have the parts I need in stock at a reasonable price when I need them. I think the only real problem I have when browsing the website is that the website... See more

Had a bike shipped to WA with a final destination of AK. Bike was well packaged and made it undamaged. Was fortunate to catch a great sale through Jenson and support for parts have been equally well... See more

Great Service! My brakeset got lost in the mail, I called support, got a real person immediately that seemed to be from Jenson and after explaining that I need it for the weekend they overnighted... See more

I had an issue with one of my orders and needed to be replaced. The staff at Jenson (Chandler M.) was apologetic, polite and fast with their response. I've been doing business with Jenson for quite a... See more

I have purchased several products through Jenson now. It’s been a great experience each time. Very fast shipping, great notifications on status, and great values. I will absolutely purchase from Jenso... See more

I've been a long time customer of Jensen USA. The site is always easy to use and find stuff - most everything is categorized in a way that's easy to find. Pricing is fair. The only thing that can be i... See more

Jenson offers a wide range of products at affordable prices. Very often beating the prices of other online retailers. Items are shipped quickly, shipping cost is low and their customer service is exce... See more

I was looking for Clincher (non-tubeless ready) 700c bicycle tires. Jenson had them at a great price ! I'm so tired of being stuck wiping out sealant after struggling to break the bead on tubeless rea... See more

I got everything I wanted and it showed up even earlier than expected. I like this website because ya’ll have quality parts and reputable brands. I will definitely order more bike parts from here in t... See more

Great costumer service super fast delivery. Very friendly and helpful staff same as it was when I made my first purchase from Jenson USA over 20 years ago 👍

I'm very happy with the bike, but there are a few issues with the initial setup that have been disappointing. The front brake rotor is slightly off true and the caliper has so little clearance that t... See more

Great experience all around. I had good help from the ordering staff over the phone. He was able to reduce the cost even more and help with shipping. I Purchased a new Scott GR Addiict bike. Absolu... See more

Great prices and even better staff. I actually enjoyed speaking with the sales force. They gave me recommendations on items since I am a beginner and took their time answering my questions. I MUCH REC... See more

I do try to use my local bike shop for immediate needs and service but I also like to do my own research and turn my own wrenches when I can. Jenson has become my other LBS of sorts as they provide gr... See more

Great ride at a great price and overall pleased with the custom build. The shipping confirmation did not get sent out upon the bike being shipped so when I reached out about this I got a quick respons... See more

First bike purchase from Jenson and we are generally pleased. The packaging was sturdy protecting this expensive purchase well despite a hole in the box when it arrived. The assembly was simple. Dropp... See more

Both Jeff and Joey provided a high level of customer service. Very knowledgeable about product line and helped resolve an issue I had with a gift card. Looking forward to receiving and riding my new I... See more

The brakes looked new but for some reason the blatter/blatter cap where leaking even after making sure they where tight , replaced with used one and it worked. Overall..good price, but defective part... See more

I search many sites before purchasing bike gear. Jenson USA had the best products I was looking for at the best price. I received my gear in 2 days at no additional cost! I will look at Jenson USA f... See more

Items are priced very competitively. Shipping is always prompt and accurate. I have never received the wrong item, or a broken/defective item.

There was fast shipping and good prices on items. There was also a good selection of items. However, I still would pick Worldwide Cyclery over Jenson because they have free shipping on all orders in t... See more

Tyler Morrison was a great source of information as I was figuring out what I needed to purchase a dropper post for my wife's bike, He was very thorough. The parts arrived in an incredibly short amoun... See more

Once ordered, Jenson stayed in repeated contact advising me of timing for set up and delivery of my new Scott bike. Everything glowed just like they said it would. Delivery was good, bike was great ou... See more

I ordered a part that was pretty much impossible to find other places, it was a quick release for Fox boost for, it came on time and they were real good about communicating with the process. Nice clea... See more

Jensen was FAST in delivering my parts and the best price anywhere on my chainring and cassette removal tool. I was able to do our planned ride without missing a beat. A+ rating.

Recently did a groupset build on my bike and I trust that Jenson USA delivers genuine parts. Prices are competitive and shipping is fast. Will shop here again.

Jenson has always been fantastic to work with. Huge product line, great prices, super fast shipping, and the handful of times I had issues their customer service is always great.

The website, price and parts were great. I would give a 5 star rating, but the shipping process was pretty slow. I ordered parts from another shop a day later and got them two days earlier than my J... See more

Good shipping. Good customer service. Had an issue with ordering the wrong color thanks to probably my slow internet, got me a return slip and sorted quick.

Large, reputable, fair return policy, good prices, and even better if you’re local and need to pick it up!

Always a positive experience ordering gear with Jensen. Fast shipping and the best pricing in the market. You guys are on top of it. My go to

I was swapping out frames and needed a few things very last minute. I was able to find what I needed and it was at my house in 2 short days. Great inventory options at a fair price and quickly proces... See more

I was hesitant to buy a bike online, but they accept returns so I thought, why not? I'm glad a did. I got, what I feel is a great deal on a Scott Spark 970. They have deals you just can't find in... See more

Jenson almost always has what I need and usually discounted. I do miss the next day delivery to AZ

Really appreciated the level of communication from the Gear Advisors in helping me make the decision to purchase the item. I had more questions than the usual customer I suspect.

Fast and reliable shopping experience. Bought from Jenson a few times and always on time, and as described.

My order was a birthday gift. Order was received on time and was greatly appreciated by recipient. Thanks.

Free shipping and unbeatable prices,and free returns,jenson always the best bike online store.

I received what I ordered as promised. Item is as described, good price, and I have been using them for biking. Great shoes.

Communication was superb, they kept me updated at every step of my order. The bike arrived perfectly packed, and the personal touch of including a signed letter from the team members who handled the... See more

First pair of riding pants and super happy with them. Fits great and ergonomic while riding. Great ventilation as well, streatchy. That being said the price (like with almost everything for any specia... See more

Jenson has extremely fast shipping and great prices on gear. I was able to score a bunch of tech-tee’s and some gels at a really great price, and they arrived within a few days!

Communication with Clay was amazing. He helped me get everything delivered on time and without any issues. The cost-benefit ratio is perfect. Thank you, Jenson team.

Jenson USA has an awesome selection and great customer service. Their site is super easy to navigate, and I really like how detailed the product info and reviews are. You can tell they care about the... See more