velotricbike.com Reviews 1,538

Lowell from Velotric has been fantastic. He has helped me as much as he can. My issue needs to be resolved with the dealer I bought the bike from. Therefore, my problem is with the Velotric dealer... See more

My Velotric T1ST+ in Lava Red is an awesome e-fitness or e-commuter bike. I compared it similar big name brands, Specialized and Trek and the Velotric has a more powerful motor 45nm/350W, and peak p... See more

We have 2 Velotric eBikes. Mine has been flawless so far (2 1/2 years) but my wife's Discover 1 eBike motor stopped working almost immediately (6 months). Elijah at Velotric was quick to answer my re... See more

I purchased two nomad 2 one large frame and regular frame for my wife, they came with the rear rack bag, but haven’t received those yet. These bikes are by far the most comfortable and durable e-bikes... See more

The people and the products are very good and honest however, I bought an E bike from another company. But if you’d like to send me one in a man’s large frames, I could review it for you and post it... See more

Your customer support personal were great. I don’t think a person should have to wait 3 months to order parts and then wait another month to get it. Ghel was especially good to talk to and always repl... See more

It was streamlined and easy the only thing that I struggled with was the ordering process because I’m old and have very limited experience with computers. Other than that it was fine. I really enjoyed... See more

I've researched a lot of E bikes and finally found the one that has everything I wanted. I purchased the Velotric Nomad 2X. The full suspension both front and rear is exactly what I wanted. The ride i... See more

I just bought a new bike from your company it is awesome rides at 28mph what would be helpful would be a squared bottom of tire to help balance a step through bike. And I have not hear back from Velo... See more

I appreciated the answer to my question which I received in a reasonable amount of time. Within 2 business days of sending the question. The response was polite though a bit disappointing (I thought... See more

The customer service was good, when my original bike had a squeak they replaced it with another one that didn’t have a squeak. Went ahead questions about the find my they sent helpful advice.

My feelings are a little mixed. I should say that I LOVE my Nomad 2X. It arrived quickly. It was missing a bolt to attach the headlight (bummer), but I was directed to my LBS, who had the c... See more

I have had the bike for about a year. Ran into an issue of a warning light that did not affect the ride of the bike. Made a quick phone call to customer service and was walked through all the steps o... See more

I’m satisfied with customer service, response time was good. However, I’m disappointed that the complete rear rack-set is not an available accessory for the fender-less T1 ST Plus. I should not have t... See more

Jonathan at Velotric really went above and beyond to rectify my issue that I was having with pairing my new bike to the APP--he sent me step by step directions and was VERY patient with me while I... See more

I asked a couple questions about there blikes and They answered very professionally, very kind. The guy that talked to me even forwarded one of my questions about saddle bags to the velotric team to f... See more

Needed a copy of a bill of sale for a Velotric ebike from 2 years ago. Velotric support was on it and provided the information almost immediately. They were super professional and a good model that ot... See more

I ordered 2E bikes and difficulty trying to track them and saw no tracking for 72 hrs so wrote to customer service they replied very quickly, and I received the bikes as was promised when I placed the... See more

I think your products are a good quality in value. And I'm happy with my purchase. The only area that I feel needs.Improvement is in shipping over your products. I believe on your website, it says... See more

We bought these e-bikes for our 44th anniversary and have ridden them several times so far. The mirrors are a bit tough to adjust but we got them figured out without breaking them! Otherwise, these... See more

The bike arrived in excellent condition as it was packed well. Assembly was a bit more time consuming with many smalls steps, but the videos and user manual get you there eventually. The second bike... See more

Your company is making, and updating, models that fit the needs of the market. You need to enter the middrive market and get your weights down. Customer service has been excellent.

Placing my order was easy, everything went through quickly, and I was alerted to the shipment all the way. Received my bike 3 days after ordering. Very happy, now I can ride before winter!

John answered all my questions and made sure I didn't have any others. I'd tried to use the app to order the free accessory a few weeks ago, but it didn't go through. John tried to see if I could st... See more

I've had to contact Velotric a couple of times since buying my Discover 2. NOT because there was anything wrong with the bike... absolutely love it! Just questions about the website, setup, etc. St... See more

Every time I have had a question or a concern and have contacted Velotric customer service they have responded in a timely manner and have always had answers to whatever questions I had. I have never... See more

Had to order a new bike lock for my battery Jonathan help me out very professional got on top of the matter quickly just received a notice that you have received the part and is getting ready for ship... See more

Lady the customer service representative was extremely helpful and answered my questions clearly and thoroughly. My big disappointment is that accessories for a bike I purchased only two years ago... See more

I took a fall on my Ebike and broke by back hydraulic brakes. I contacted Velotric and they quickly responded as to what I needed and offered to send the replacement part. What I thought would cost me... See more

I am enjoying my Breeze 1 although I have only put on 60 miles. I like the distance to the handlebars and the low seat position allowing me to easily touch the ground and stabilize myself on my feet.... See more

I'm very impressed with the happy personalities involved with my inquiries and purchases (Discovery 2, and a basket) from Veloctric, via the store Bike Attack in Santa Monica, and with a few inquiries... See more

I like the bike, I got the fold one light. It's the right size for a person of my age and is easy to ride except it's difficult to get used to the cadence sensor but I'm learning. The other issue I h... See more

Great customer support. I opted to buy the Breeze1 over Aventon Pace 4 due to stronger battery and switch between Cadence and Torgue sensor, lighter for me to load. Absolutely love the Breeze!

The lady I spoke with was kind, professional, knowledgeable and very responsive. Made interaction so great for a product I really love.

I purchased a Discover 2 at a local bike store. The bike is wonderful. It rides smoothe, shifts smooth and the motor is powerful. I bought the Cherry Crimson and the paint is very nice. If you're on t... See more

Great bike, great customer service. Our question was answered and resolved immediately. Staff was super friendly and would highly recommend the Velotric brand.

You helped me import a Triker,and responded promptly to all my queries. It has been a stressful experience,and Velotric has eased the stress

I had a tire that has a slow leak out of the box, emailed support, and received a new inner tube. Then a follow up email to check up on the repair. Wish they have road side assistant for flat tire... See more

I ordered the Velotric Fold 1 Plus after looking at several other brands. I liked how low the step over point is as I've had a recent knee replacement and this just feels safer for me. I also like t... See more

After having Spinal Back Surgery my back gets pampered. I live in Northern Colorado. Really hard to find a retailer who sells them. Really hard to pay so much for it without getting to ride... See more

Responded promptly to my email. Follow-up correspondence occurred timely. Just wish shipping and filling my order was quicker.

Bought the Discover 2 at a local bike shop. My research led me to the bike, and the shop reinforced my discoveries. Enjoying the bike very much.

Support staff was courteous and knowledgeable. Solved my problem within an hour.

John Peter was right there when I asked for help. Walked me through my issue and made sure I had the right information

Customer service rep was helpful and courteous and answered all of my questions.

Quick response and taking care of my issue was amazing, thank you

You gave a quick prompt answer, not the answer I wanted but non the less it was an answer.

All is excellent so far in regards to putting the bikes together learning how to operate and all the way to getting answers to our questions from support!

Prompt response with suggested actions that were somewhat helpful in me ultimately figuring out what to do.