Rang to arrange repair of steering wheel motor. Contacted the service dept. And asked if there was a repair kit. The chap had no idea and said he would contact the parts dept. to and a price for fitting it (if it existed). Phone then rang for a while until someone picked it up and put it down. I rang back and spoke to the same person in the service dept. They apologies profusely and said they would contact the parts dept. themselves whilst I was on the line. I waited for a while and then a female Came on the sine saying she was in the service dept. She had no idea of what I was talking about so emailed the parts manager and said he would call me back. I rang MB Wirral (an independent specialist). They knew exactly what I was talking about and quoted me all within 2 or 3 minutes. These main dealers could learn a lot from these independents and would urge the management at Ellesmere Port to contact MB Motors in Hoylake and take a look at how they look after potential customers.

This review was posted on 3rd Feb 2022. Inchape responded today (1st August 2024), some 2 1/2 years later. Says it all!!