Friday 27th Nov - Ordered a personalised item on line but payment process did not appear to go through so repeated the process and the acknowledgment screen appeared. All good. A short time later (10 mins) I received two emails from Aspinal with two orders for the same product.

I immediately rang them and spoke with ‘Frankie’ who said she would try and cancel one of the orders, stating that if she was unsuccessful l would be able to return an item as the fault was at their end. She said she would email me back to confirm the situation. She did not.

The following day, having not heard anything I called them to find they were closed. I later emailed them with the situation and received an automated response saying they would respond within 24 business hours.

It is now 1930 hours on Monday 30th and I still haven’t received and form of contact yet they have readily taken two payments from me.

Not very professional and now wondering if they have also gone belly up as with other retailers.