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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They particularly appreciate the smooth delivery service. Consumers highlight the efficiency and speed of the service. Moreover, people underline that the staff is helpful and well-informed. In some instances, employees went above and beyond to ensure customers found the best solutions for their needs. Consumers also appreciate the easy online ordering process and clear delivery commitments. Some consumers mention a seamless rental experience, praising the well-maintained equipment and the staff's knowledge of the rental process. However, opinions on orders and products are mixed, with no strong consensus among reviewers.

Based on these reviews

Rated 4 out of 5 stars
Verified

I ordered and paid 7 units of the "Terrassefliser, akacietræ, 30x30 cm" to be delivered to my place. When I opened the box, only 6 units were delivered. I contacted the costumer service almost... See more

Company replied

Rated 4 out of 5 stars
Verified

I needed help with a number of projects, and Tulle was incredibly helpful. She was patient and knowledgeable, especially given the language barrier (I do not speak Danish). I found everything I neede... See more

Rated 4 out of 5 stars
Verified

Delivery was an extra day later than they said it would arrive and no notification or explanation why. Otherwise everything else was fine.

Company replied

Rated 4 out of 5 stars
Verified

Everyone was nice, polite, and pleasant but I had to wait 30 minutes together the tables on the day I picked them up.

Company replied

Rated 5 out of 5 stars

Very friendly and happy to speak English with me. They are knowledgeable about the products they are selling. Super easy to get a trailer for the big things. We also bought a Nilfisc Vacuum much c... See more

Rated 3 out of 5 stars
Verified

My click/collect order was ready when promised, but finding the click and collect counter was an adventure. No signs up anywhere, that I could see. Asked in store and got some directions ("outside and... See more

Company replied

Rated 3 out of 5 stars
Verified

The product is pretty nice, although the finish is cheap, and you can see the patchiness of the MDF board underneath it. It was delivered three days early, but luckily I was there to receive it. The d... See more

Company replied

Rated 5 out of 5 stars

Ebbe was very sweet and helpful and he asked me a lot of questions to find out what product would work best for my issue. I will definitely be back to this Silvan to ask his help next time I need some... See more

Company replied

Rated 3 out of 5 stars
Verified

The Click and Collect system is a bit too complicated for a new customer which slowed the processing somewhat. In addition. one of the support posts I received was defective in that it cracked midway... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to order & clear delivery commitments. It was easy to find out which type of firewood I wanted to buy as you can compare the energy unit per wood type. Also, the delivery truck remembered where I... See more

Company replied

Rated 5 out of 5 stars

Rented a wall scanner to scan my walls for electrical and plumbing installations before starting to drill. The transaction was smooth and both, pickup and return went without issues. The gadget worke... See more

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Rated 3 out of 5 stars
Verified

I ordered a garden fence and the picture showed it included the door fixtures but it didn’t come with them. Customer service just told me to buy the fixings separately but failed to correct the issue... See more

Company replied

Rated 5 out of 5 stars
Verified

I rented a jigsaw, it was in a very good condition, it did the job. The staff was super helpful, they informed me about the rules of the rental. Everything was smooth as I expected or even better.

Company replied

Rated 5 out of 5 stars
Verified

Quick and efficient I was able to find what I needed before the online order had been filled. I was looking for a piece for installing my dishwasher, and I had zipped over to Silvan while the insta... See more

Company replied

Rated 5 out of 5 stars

We use the Silvan Vesterbrogade every day and the service is always top of the line and the girl’s behind the counter are the best and Line is one of a kind staff member

Company replied

Rated 5 out of 5 stars

John is an amazing man! He has help me a lot while speaking little. Even though we had a language barrier he went out of his way to make sure everything was understood and correctly cut. He double... See more

Rated 5 out of 5 stars

Great service in Silvan in Nørrebro. Beny gave us great advice and even showed us a few tricks on how to install our new lamp.

Company replied

Rated 5 out of 5 stars

Very good experience with renting the 6 wheel luggage carrier. Very convenient to rent it online and friendly staff that were ready to help

Company replied

Rated 5 out of 5 stars

First time experience of renting tools from Silvan was great. Got an almost new Jigsaw from Hilti product. Easy pickup, and return the day after 👍🏻

Company replied

Rated 3 out of 5 stars
Verified

Alt for lang vente tid til at få udleveret… der var ingen kø, men alligevel tog det knapt 10 min.

Company replied

Rated 5 out of 5 stars

Tristan from Silvan Nørrebro Bycenter was so helpful, even helped me cut some drywall and walked me through the whole process of repairing my walls!

Company replied

Rated 5 out of 5 stars

I was served by Ebbe and he was very knowledgeable and friendly, and recommended proffesionel tape for my painting project, and also mixed my paint. Would recommend!

Company replied

Rated 5 out of 5 stars

Ebbe was so helpful in understanding how to work on our DIY project. From paints to finish materials, he knew it all! Will be back.

Company replied

Rated 5 out of 5 stars

Great service, very helpful, both when buying and when collecting and sending packages. All around a great atmosphere and a extra thank you for the two guys which helped me today (27.08.25) to send m... See more

Company replied

Rated 5 out of 5 stars
Verified

Good product, delivery to paket shop although i paid for home delivery, ni one has contacted me, so they never showed up at my door.

Company replied

Rated 5 out of 5 stars

Asian guy ....at silvan Fisketorvet Is fantastic Help me with Advising Saving money and precious time Thanks 🙏🙏🙏🙏

Company replied

Rated 3 out of 5 stars
Verified

hello - i bought two items and received a mail advising me that unfortunately they didnt have one of the items. they sent me the other item in the post, which was well received. but no mention of mon... See more

Company replied

Rated 5 out of 5 stars

Excellent service! I was looking for an item that was sold out. The item I needed was a part of another display product, not for sale. The manager made the decision on the spot to help me, making that... See more

Company replied

Rated 3 out of 5 stars
Verified

I had to rent a some equipment, got to the store, ask to rent equipment. The lady behind the counter Said oh I cant help you, you have to rent it online. I then pull out my phone fill out form. No cus... See more

Company replied

Rated 3 out of 5 stars
Verified

An item from my delivery was missing. Have contacted customer service but have not heard anything back yet.

Company replied

Rated 5 out of 5 stars

Thank you Salwa from Silvan in Nørrebro - you saved my day with your help. I had problems renting tools online and Salwa helped me solve the problem! Thank you!

Company replied

Rated 5 out of 5 stars
Verified

I have rented carpet washing machine, it was a great experience. 👍 It was a slight issue but Silvan was so helpful, fix everything perfectly and amazing customer service. 😊

Company replied

Rated 5 out of 5 stars

I had a great experience in store and especially Nawin was super helpful! Recommend! They have everything!

Company replied

Rated 5 out of 5 stars
Verified

Every thing went perfectly. I will definitely be doing business again with you soon.

Company replied

Rated 5 out of 5 stars

Nawin from Silvan Fisketorv was so easy to work with, and recommended good solutions to my needs

Company replied

Rated 3 out of 5 stars
Verified

Click and collect, but unable to find the package. Took ages before receiving a new one from the stock.

Company replied

Rated 4 out of 5 stars
Verified

I bought a safety shoes. fast delivery. Well package, though the size 42 is a bit bigger for me but still ok more socks during winter.

Company replied

Rated 5 out of 5 stars
Verified

I had rented a kompostværn, both the pick and the return was seamless. The staff were well informed about the order.

Company replied

Rated 5 out of 5 stars
Verified

I am so happy because I have borrowed cemant -mixer from Silvan.

Company replied

Rated 5 out of 5 stars

Ebbe was an amazing help, going above and beyond to help me. Great service :)

Company replied

Rated 5 out of 5 stars

We were helped at Silvan by Salwa who was super helpful. She even called us to ask whether things worked out with the rental. So super good experience!

Company replied

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Company details

  1. Building Materials Store

Written by the company

Man-fre: 9-17, lør-søn: 9-16, helligdage: 9-16

Written by the company


Contact info


4.2

Great

TrustScore 4 out of 5

52K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

Happy to help.

Very friendly and happy to speak English with me. They are knowledgeable about the products they are selling.
Super easy to get a trailer for the big things.
We also bought a Nilfisc Vacuum much cheaper than it's competitors.
We saved 200.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great service in Silvan in Nørrebro

Great service in Silvan in Nørrebro. Beny gave us great advice and even showed us a few tricks on how to install our new lamp.

October 4, 2025
Unprompted review
SILVAN logo

Reply from SILVAN

Thanks for taking the time to share your experience with us. We're glad you had a positive one 😊

Kind regards
Caroline
Silvan

Rated 1 out of 5 stars
Verified

Scam

Unfortunately, I did not receive the goods

Scam shop

June 3, 2025
SILVAN logo

Reply from SILVAN

The order is listed as delivered by our supplier. If this is not correct, we recommend that you contact Silvan customer service.

Best regards
Maria
Silvan

Rated 5 out of 5 stars
Verified

God service

September 24, 2025
SILVAN logo

Reply from SILVAN

Mange tak for din gode anmeldelse😊 Vi er glade for at du havde en positiv oplevelse med vores service.

Med venlig hilsen
Caroline
Silvan

Rated 1 out of 5 stars
Verified

Scam-like behavior and zero customer support!

I ordered BRITA Limescale Expert filters for hard water and paid DKK 168.95 for two filters. Instead of delivering what I purchased, SILVAN sent me regular filters for soft/medium water, which are cheaper and not even listed on their own website.

I filed a formal complaint with their support team but received no reaction at all. This lack of response only adds to the frustration and shows complete disregard for customers.

This feels misleading and dishonest. Not only did they waste my time, but I also did not get the product I paid for. If a company cannot deliver the correct items and refuses to respond to complaints, how can you trust them?

I strongly advise against buying BRITA products from SILVAN.

September 20, 2025
SILVAN logo

Reply from SILVAN

Thank you for your feedback.

We are sorry if the product delivered was not the right one.

We can see that Silvan Customer Service has apologized and sent you a new package.

Kind regards from
Caroline
Silvan

Rated 5 out of 5 stars

Gerard was very helpful in helping me…

Gerard was very helpful in helping me cut a piece at a late hour. 5 star service

September 21, 2025
Unprompted review
SILVAN logo

Reply from SILVAN

Thank you for the 5 stars 😊 We're happy to hear you were satisfied with our service!

Kind regards
Caroline
Silvan

Rated 5 out of 5 stars

Ebbe was very sweet and helpful and he…

Ebbe was very sweet and helpful and he asked me a lot of questions to find out what product would work best for my issue. I will definitely be back to this Silvan to ask his help next time I need something!

September 20, 2025
Unprompted review
SILVAN logo

Reply from SILVAN

Thanks for taking the time to share your experience with us. We're glad you had a positive one 😊

Kind regards
Caroline
Silvan

Rated 5 out of 5 stars

Ebbe was just fantastic

Ebbe was just fantastic, helpful and knowledgeable

September 20, 2025
Unprompted review
SILVAN logo

Reply from SILVAN

Thank you for the 5 stars 😊 We're happy to hear you were satisfied with our service!

Kind regards
Caroline
Silvan

Rated 1 out of 5 stars
Verified

Poor Service: Took Money, No Delivery, Ignoring Emails

Haven’t received the product. Nobody from customer support is responding my email.

Updated Review - Still No Product or Resolution
I ordered a Geberit Sigma30 toilet button on September 11, 2025. It's now been almost a month and I still haven't received the product.
Timeline:

Sept 11: Order placed
Sept 16: Invoice sent, payment taken
Sept 19: Jakob from customer service asks "Is your order still not delivered?" (So they knew there was a problem)
Oct 1: Jakob acknowledges the delay - "It was sent incorrectly, and we apologize for that. I am currently working on a solution."
Oct 10: Still no product, no updates, no response to my follow-up emails

After Jakob's message on October 1st (9 days ago), I've had complete silence. No updates, no delivery, no refund. They've charged my account but delivered nothing.
They admitted on September 19th that the order wasn't delivered, promised a solution on October 1st, and since then - nothing. I've sent multiple follow-up emails with no response.
This is unacceptable service. I'm now being forced to cancel the order and demand a refund according to Danish consumer law (Købeloven § 25).
One month of waiting, broken promises, and ignored emails. Avoid ordering from Silvan's webshop if you actually want to receive your items.

September 17, 2025
SILVAN logo

Reply from SILVAN

Silvan customerservice received a mail regarding this matter 18/9 and responded for the first time 19/9.

Our supplier informs us that Postnord has tried unsuccessfully to deliver the order twice, as the address was incorrect. We have passed on the request to cancel the order and will get back to you as soon as we have any news.

Best regards
Maria
Silvan

Rated 3 out of 5 stars
Verified

Good experience

Good products, questionable management (skejby branch)

August 16, 2025
SILVAN logo

Reply from SILVAN

Thank you for your review.

We hope you would be willing to send us a more detailed mail about your experience kundeservice@silvan.dk so that we can improve our services in the future.

Best regards
Maria
Silvan

Rated 5 out of 5 stars

Very swift experience

Very good experience with renting the 6 wheel luggage carrier. Very convenient to rent it online and friendly staff that were ready to help

September 13, 2025
Unprompted review
SILVAN logo

Reply from SILVAN

Thank you very much for the good review.

Best regards
Maria
Silvan

Rated 5 out of 5 stars

We use the Silvan Vesterbrogade every…

We use the Silvan Vesterbrogade every day and the service is always top of the line and the girl’s behind the counter are the best and Line is one of a kind staff member

September 10, 2025
Unprompted review
SILVAN logo

Reply from SILVAN

Thank you very much for the good review.

Best regards
Maria
Silvan

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