I ordered and paid 7 units of the "Terrassefliser, akacietræ, 30x30 cm" to be delivered to my place. When I opened the box, only 6 units were delivered. I contacted the costumer service almost... See more
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Man-fre: 9-17, lør-søn: 9-16, helligdage: 9-16
Written by the company
Edwin Rahrs Vej 88, 8220, Brabrand, Denmark
Replied to 95% of negative reviews
Typically replies within 2 weeks
High five to Jakob who was bery keen to assist despite my small order 👍
I got all the help needed and support for my painting project. Bebe was very helpful and I can totally recommend coming here!
Very friendly and happy to speak English with me. They are knowledgeable about the products they are selling.
Super easy to get a trailer for the big things.
We also bought a Nilfisc Vacuum much cheaper than it's competitors.
We saved 200.
Great service in Silvan in Nørrebro. Beny gave us great advice and even showed us a few tricks on how to install our new lamp.
Reply from SILVAN
I ordered BRITA Limescale Expert filters for hard water and paid DKK 168.95 for two filters. Instead of delivering what I purchased, SILVAN sent me regular filters for soft/medium water, which are cheaper and not even listed on their own website.
I filed a formal complaint with their support team but received no reaction at all. This lack of response only adds to the frustration and shows complete disregard for customers.
This feels misleading and dishonest. Not only did they waste my time, but I also did not get the product I paid for. If a company cannot deliver the correct items and refuses to respond to complaints, how can you trust them?
I strongly advise against buying BRITA products from SILVAN.
Reply from SILVAN
Gerard was very helpful in helping me cut a piece at a late hour. 5 star service
Reply from SILVAN
Ebbe was very sweet and helpful and he asked me a lot of questions to find out what product would work best for my issue. I will definitely be back to this Silvan to ask his help next time I need something!
Reply from SILVAN
Ebbe was just fantastic, helpful and knowledgeable
Reply from SILVAN
Haven’t received the product. Nobody from customer support is responding my email.
Updated Review - Still No Product or Resolution
I ordered a Geberit Sigma30 toilet button on September 11, 2025. It's now been almost a month and I still haven't received the product.
Timeline:
Sept 11: Order placed
Sept 16: Invoice sent, payment taken
Sept 19: Jakob from customer service asks "Is your order still not delivered?" (So they knew there was a problem)
Oct 1: Jakob acknowledges the delay - "It was sent incorrectly, and we apologize for that. I am currently working on a solution."
Oct 10: Still no product, no updates, no response to my follow-up emails
After Jakob's message on October 1st (9 days ago), I've had complete silence. No updates, no delivery, no refund. They've charged my account but delivered nothing.
They admitted on September 19th that the order wasn't delivered, promised a solution on October 1st, and since then - nothing. I've sent multiple follow-up emails with no response.
This is unacceptable service. I'm now being forced to cancel the order and demand a refund according to Danish consumer law (Købeloven § 25).
One month of waiting, broken promises, and ignored emails. Avoid ordering from Silvan's webshop if you actually want to receive your items.
Reply from SILVAN
Reply from SILVAN
Reply from SILVAN
Very good experience with renting the 6 wheel luggage carrier. Very convenient to rent it online and friendly staff that were ready to help
Reply from SILVAN
We use the Silvan Vesterbrogade every day and the service is always top of the line and the girl’s behind the counter are the best and Line is one of a kind staff member
Reply from SILVAN
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