Great service in Silvan in Nørrebro. Beny gave us great advice and even showed us a few tricks on how to install our new lamp.
Company replied
Location
Switch locationLygten 2M, 1, 2400 Købbenhavn NV, DK
•
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
See what reviewers are saying
Verified
I rented a jigsaw, it was in a very good condition, it did the job. The staff was super helpful, they informed me about the rules of the rental. Everything was smooth as I expected or even better.
Company replied
Literally the worst customer service experience ever. No one helps! I was in there wandering around looking for help for 20 minutes. Not one employee approached me to offer assistance. Terrible experi... See more
Company replied
Tristan from Silvan Nørrebro Bycenter was so helpful, even helped me cut some drywall and walked me through the whole process of repairing my walls!
Company replied
Company details
Written by the company
Man-fre: 8-21, lør-søn: 8-20, helligdage: 8-20
Written by the company
Contact info
Lygten 2M, 1, 2400, Købbenhavn NV, Denmark
4.8
Excellent
450 reviews
Replied to 95% of negative reviews
Typically replies within 2 weeks
Great service in Silvan in Nørrebro
Great service in Silvan in Nørrebro. Beny gave us great advice and even showed us a few tricks on how to install our new lamp.
October 4, 2025
Unprompted review
Reply from SILVAN - Nørrebro
Thanks for taking the time to share your experience with us. We're glad you had a positive one 😊
Kind regards
Caroline
Silvan
Gerard was very helpful in helping me…
Gerard was very helpful in helping me cut a piece at a late hour. 5 star service
September 21, 2025
Unprompted review
Reply from SILVAN - Nørrebro
Thank you for the 5 stars 😊 We're happy to hear you were satisfied with our service!
Kind regards
Caroline
Silvan
Silvan employee was very helpful
Silvan employee was very helpful and went to the extra mile to help me
September 9, 2025
Unprompted review
Reply from SILVAN - Nørrebro
Thank you very much for the good review.
Best regards
Maria
Silvan
Literally the worst customer service…
Literally the worst customer service experience ever. No one helps! I was in there wandering around looking for help for 20 minutes. Not one employee approached me to offer assistance. Terrible experience!! The only bright spot was Julius who helped me after 20 minutes
September 7, 2025
Unprompted review
Reply from SILVAN - Nørrebro
Thank you for sharing your experience.
We are sorry to hear that your visit with us did not live up to your expectations. We strive to provide everyone with good and helpful service – and when we fail, we listen extra carefully.
We will take your feedback into account in our future work so that we can continuously improve. Thank you for taking the time to write to this review.
Best regards
Maria
Silvan
Verified
jigsaw rental
I rented a jigsaw, it was in a very good condition, it did the job. The staff was super helpful, they informed me about the rules of the rental. Everything was smooth as I expected or even better.
August 21, 2025
Reply from SILVAN - Nørrebro
Thanks for taking the time to share your experience with us. We're glad you had a positive one 😊
Kind regards
Caroline
Silvan
Super helpful and kind service
Tristan from Silvan Nørrebro Bycenter was so helpful, even helped me cut some drywall and walked me through the whole process of repairing my walls!
August 5, 2025
Unprompted review
Reply from SILVAN - Nørrebro
Thank you for the 5 stars 😊 We're happy to hear you were satisfied with our service!
Kind regards
Caroline
Silvan
Verified
As promised. Maybe actually put some signs up tho
My click/collect order was ready when promised, but finding the click and collect counter was an adventure. No signs up anywhere, that I could see. Asked in store and got some directions ("outside and around the corner"), but literally no indication until you got there, and even then I might just have walked away because someone else was standing in front of the one very small sign. Why not make it easier, for the people who want to give you money?
June 10, 2025
Reply from SILVAN - Nørrebro
Thank you for your feedback.
We're glad to hear your Click & Collect order was ready as promised, but we're sorry to learn that finding the pickup point was frustrating. We appreciate you taking the time to point this out.
All reviews from our customers are forwarded to the store management, who use them for staff training and process improvement.
Best regards,
Caroline
Silvan
Reply from SILVAN - Nørrebro
Thank you for the 5 stars 😊 We're happy to hear you were satisfied with our service!
Kind regards
Caroline
Silvan
Verified
Reply from SILVAN - Nørrebro
Tusind tak for din positive anmeldelse😊
Med venlig hilsen
Caroline
Silvan
Super rental experience
Super rental experience! Great machine for the job and good advice from Salva in customer service 🙂👍
May 3, 2025
Unprompted review
Reply from SILVAN - Nørrebro
Thank you for the great feedback! We're happy to hear the machine worked well and that Salva provided helpful advice.
Reply from SILVAN - Nørrebro
Thank you very much for the good review.
Best regards
Maria
Silvan
Verified
Everything went very well
Everything went very well, Salwa was really nice and incredibly helpful.
April 5, 2025
Reply from SILVAN - Nørrebro
Thank you very much for the good review.
Best regards
Maria
Silvan
Great service
We were helped at Silvan by Salwa who was super helpful. She even called us to ask whether things worked out with the rental. So super good experience!
April 5, 2025
Unprompted review
Reply from SILVAN - Nørrebro
Thank you for your positive feedback😊 We are happy to hear taht you had a nice experience with the store and staff.
Kind regards
Caroline
Silvan
Thank you Salwa from Silvan in Nørrebro…
Thank you Salwa from Silvan in Nørrebro - you saved my day with your help. I had problems renting tools online and Salwa helped me solve the problem! Thank you!
February 13, 2025
Unprompted review
Reply from SILVAN - Nørrebro
Thank you very much for the good review.
Best regards
Maria
Silvan
Verified
Reply from SILVAN - Nørrebro
Thank you for your positive review.
Sincerely,
Juliane
Silvan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.