I ordered BRITA Limescale Expert filters for hard water and paid DKK 168.95 for two filters. Instead of delivering what I purchased, SILVAN sent me regular filters for soft/medium water, which are cheaper and not even listed on their own website.

I filed a formal complaint with their support team but received no reaction at all. This lack of response only adds to the frustration and shows complete disregard for customers.

This feels misleading and dishonest. Not only did they waste my time, but I also did not get the product I paid for. If a company cannot deliver the correct items and refuses to respond to complaints, how can you trust them?

I strongly advise against buying BRITA products from SILVAN.