The buying experience was good and Oliver at Cheltenham was very helpful without being pushy. The 2 sofas are exactly what was ordered. Delivery guys very polite and made sure recliners etc working before they left. Only problem was that the delivery date was changed from June to mid-July and they actually came on 5th August! Also they do not make it clear that you have to pay the balance through your local branch. The ScS customer services were difficult to contact.

The delivery team were very informative and polite. They phoned and said they would be with us in less than an hour and was here in about half an hour. Put both chairs together and tested them and was gone within half an order. Thumbs up to both of them.

The two delivery men were polite careful and very quick.

So I have emailed, called, gone into store in person and left a review. Still no contact and still no sofas. Absolutely no idea when I might even hear back let alone have something to sit on. The absolute worst customer service I have had I can only recommend to shop literally anywhere else other than this company. I hope I will be getting some decent compensation considering they have had thousands of pounds off me with no product and no response as to why it hasn’t been delivered. For reference it should have been delivered months ago.

I HAVE SENT AN EMAIL CONTAINING THOSE DETAILS, YOU HAVEN’T REPLIED. maybe if you spent some time checking said email, you wouldn’t write so many of these copy and pasted replies on here…

My wife and I visited the Cheltenham SCS Store late last Sunday afternoon we were “just looking” as we were in that area of the town and not intentionally looking to buy at this time.

Beth and colleague ( whom we did not get name of sorry ) were absolutely fantastic during our visit,both happy,cheerful and super friendly.

No pressure sales and answered our questions quickly without hesitation.

We spotted and tried out two sofas which would be suitable for our kitchen.
After some friendly and good old fashioned haggling,we purchased one and a floor rug,which they further reduced for us,although both items were already heavily discounted.
Thank you both very much!!

We settled up and arranged collection,and left feeling inspired by the customer service experience we had just received.

We collected sofa today ( Tuesday ) and again,customer service was excellent,attentive and practical.

I feel that the public are always quick to moan and complain when things don’t go their way,but rarely take the time to write a good review but we feel if people just take a little time and have patience,all situations can be sorted out.
In SCS Case though most People do take the time as their good reviews show.

A fantastic experience and we are so glad “we popped in”

Beth and colleague we spoke to,and we are sure all staff In Cheltenham store
Were brilliant,thank you all
Very vey much.

Enjoy your time at Gloucester branch whilst Cheltenham store is being refitted.

We will Definitely be back to SCS Cheltenham in the future for sure.

Thank you again from 2 very happy customers

Hayley and Jon

Cheltenham

A very professional and prompt delivery, the two guys were really accommodating and friendly, taking great care of the delivered furniture and of our property, first class.

I have had a fantastic experience with SCS today. Particularly with help from Russell (from the coventry branch). He was absolutely fantastic in showing us a variety of sofas within our budget, explaining things very very clearly, and making us feel very comfortable. A great salesman!

Karen in Cheltenham was really helpful and friendly with our daughter. She was patient but not pushy and went out of her way to help us. She was informative and we had a great experience as a result

The guys who delivered my new three piece suite were extremely polite, nothing was too much trouble. Everything arrived packaged up, they undid it all placed everything where I wanted and made sure it worked. All the packaging was taken away, very efficient.

The attendant were attentive and patient,giving us options,Helping in every way they can

The store had a lot of choice and the staff were very helpful we were served by Karen and she was very helpful and explained everything and answered all my questions.

Great service at SCS Cheltenham. Dean was welcoming and friendly and gave me time and space to look around. He was then really helpful as I made my choice, and nothing was too much trouble as checked dimensions, colour choices etc. Thank you Dean - you did a fantastic job!

What a nice pair of delivery men helpful, chatty got rid of all rubbish set it up really well thanks

It was so relaxing the staff we amazing the introduced themselves then left us to pop our bums down and try the sofas we wanted without being hassled.
But when we needed the help they were there very attentive and 100% knew what they were talking about. That's why we ent back next day and ordered our furniture

From when I walked into Cheltenham store was greeted well asked what was I looking for looked at a couple rise recliner then the sales man Dean showed my just what I wanted had me sit try out the controls so I bought it..a little bit of confusion with delivery but it here late but here …..

Went in to purchase a lift and rise chair with a matching sofa, admittedly we are not your average customers and we do tend to go back and forth quite a lot.
Daniella was attentive, very informative and nothing was too much trouble, if she didn't have the answers then her colleagues Ryan, the store manager, and Russell did.
There was a little miss-information surrounding one of the lift and riser chairs, however this was dealt with in a friendly, professional manor and an alternative solution put forward by the team and accepted, to me this is the sign of good customer services, not that there was a problem as things happen, more that they dealt with it in the way that they did. So thank you guys for making the purchase as hassle free and enjoyable as possible.

Understood what were looking for in a suite to be able to fit through our narrow front door
Also the style we were looking for

Assistant was very helpful

Helpful and friendly salesperson,
Oliver, who helped us choose the sofas we needed for our small space