The delivery team were very informative and polite. They phoned and said they would be with us in less than an hour and was here in about half an hour. Put both chairs together and tested them and wa... See more
Location
Switch locationUnit 6 Kingsditch Retail Park,, Kingsditch Lane, GL51 9PX Cheltenham, Gloucestershire,, GB
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Verified
From when I walked into Cheltenham store was greeted well asked what was I looking for looked at a couple rise recliner then the sales man Dean showed my just what I wanted had me sit try out the cont... See more
Verified
We were greeted by a very polite man called Mathue when we visited the Cheltenham store he said if we need any help just ask.We were left to wonder around with no pressure when we’d decided on 4 diffe... See more
Company replied
Ordered on 12/1 from Cheltenham store. Initial deliver date was 11/3, then the order moved to 11/4, then 14/4, now 16/4. Written via their website to find out more info no response. Waiting in the tel... See more
Company replied
Company details
About ScS Sofas - Cheltenham
Written by the company
ScS Sofas
Visit ScS SofasThe Sofa Specialists
With over 120 years of experience, we’re proud to bring you a fantastic range of stylish and affordable fabric and leather sofas.Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Written by the company
Contact info
Unit 6 Kingsditch Retail Park,, Kingsditch Lane, GL51 9PX, Cheltenham, Gloucestershire,, United Kingdom
- 01242 541050
4.6
Excellent
1K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
Ollie was amazing from entering the…
Ollie was amazing from entering the store to leaving happy customers.
December 1, 2024
Reply from ScS Sofas - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Verified
My purchase
Dean the sale person was very polite he answered all my questions about my purchase.
November 28, 2024
Reply from ScS Sofas - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent and prompt delivery
Excellent and prompt delivery, kept well
Informed of arrival time.Simon and Russell were friendly and helpful.
November 29, 2024
Unprompted review
Reply from ScS Sofas - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Verified
Chanelle in sales.
Chanelle was probably one of the best sales people I’ve ever dealt with. She was down to earth, answered our questions and not pushy! Often I find I leave a shop if the sales people are too “in your face”. Chanelle connected with us perfectly and we were more than happy to purchase two sofas.
November 16, 2024
Reply from ScS Sofas - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Everything was very easy from ordering…
Everything was very easy from ordering sofa to having delivery. Communication was great.
Sofa set arrived on time and assembled by Simon and Russell amazing service thank you so much
November 26, 2024
Unprompted review
Reply from ScS Sofas - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Verified
The sales lady was great but once order…
The sales lady was great but once order placed, communication was dreadful
November 26, 2024
Reply from ScS Sofas - Cheltenham
Good Morning,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have been disappointed regarding the communication.
Looking over your order document I can see that your furniture is estimated to reach our Distribution centre around 17/01/25. As this is an estimate the date may change, if this is the case we will email you to advise of any updates.
Once your order is ready for delivery then we will contact you with the first available date.
Kind Regards
Lynsey
Customer Experience | ScS
What lovely delivery men.
What lovely delivery men.
Simon and Russell rang prior to delivery. Delivered to the room, took away packaging and ensured we were happy with our chairs before they left. All in all an excellent service.
November 26, 2024
Unprompted review
Reply from ScS Sofas - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Sofa delivery
My sofa was delivered on time by 2 lovely men Simon and Russell. Very friendly no fuss and no mess. Thanks guys.
November 26, 2024
Unprompted review
Reply from ScS Sofas - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Verified
Still haven’t received mine
Still haven’t received mine and all
They do is keep giving me dates when that date comes every excuse for another date so not satisfied so far but excellent service and giving us options and letting us no every detail about every thing the day we ordered which they would do to sell us the sette
September 18, 2024
Reply from ScS Sofas - Cheltenham
Good Morning Mrs Maguire,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
I am very sorry that you are waiting on a delivery date for your order with us.
Looking over the notes I can see that we are expecting this to arrive at our Distribution Centre around 02/12/24 so will be in touch once arrived regarding your delivery date.
I can see that a cost reduction has been agreed also once the order has been delivered.
Take care and we look forward to speaking with you soon.
Kind Regards
Lynsey
Customer Experience | ScS
Verified
Oliver was very helpful,cheerful and…
Oliver was very helpful,cheerful and pleasant. My Granddaughter asks if she can come again when I come to pay.
November 21, 2024
Reply from ScS Sofas - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
SCS offer great sofas & service
John & Scott our delivery guys were amazing! Friendly, super helpful and got our new sofa into the room we wanted it.
The new sofa itself is so comfortable and exactly what we’d hoped for. SCS have been pleasant and easy to deal with from the start.
November 1, 2024
Unprompted review
Reply from ScS Sofas - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service provided by Chanelle
Excellent service provided by Chanelle! Not pushy, very friendly and made buying sofas a stress free experience. Thank you!
October 6, 2024
Unprompted review
Reply from ScS Sofas - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great communication from the company…
Great communication from the company and the two delivery guys giving clear times for delivery.
Rhys and Josh were fantastic very helpful and extremely polite,
Efficient and respectful of our home
November 12, 2024
Unprompted review
Reply from ScS Sofas - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Impossible to track or contact
The sales staff were pretty good and we placed an order for two sofas. We had an email update last week with a link to their tracker, good news it was almost here and earlier than expected. We now have no idea what is happening as the tracker hasn't worked for the last 5 days, the online chat seems to be permanently offline and no one answers when you call, you just sit there listening to pre-recorded messages, pressed 1 for a call back and still nothing. Really unimpressed with the aftersales service!!
Updated on 11/11/24 - I have sent over the details that were requested in the Trustpilot reply from SCS but haven't had any response so far. Tracker and online chat are still not working.
November 9, 2024
Unprompted review
Reply from ScS Sofas - Cheltenham
Good Morning Jules,
I hope you are well and thank you for taking the time to leave us your review.
I am so sorry to see that you have been unable to contact us for an update on your order.
We are experiencing a high volume of enquiries but are working to get back to all customers as quickly as possible.
If you would like to send us over a screenshot of your review, along with your order number or address and postcode to socialmedia@scs.co.uk and we can take a look.
Kind Regards
Lynsey
Customer Experience | ScS
Excellent service from Alex at SCS…
Excellent assistance from Alex at SCS Cheltenham. He patiently explained the various options available to & help us select the perfect sofa for us. Thank you Alex.
November 3, 2024
Unprompted review
Reply from ScS Sofas - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Cheltenham store
Tan from the Cheltenham store gave us a great experience, explaining the delivery and finance options available. We put our sofa order through and are excited for the delivery.
November 2, 2024
Unprompted review
Reply from ScS Sofas - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great
The delivery date was confirmed a couple of days in advance, as well as a timeframe being given the day before. Alex and Charlie called us half an hour beforehand to confirm they were on the way which was really helpful. Our furniture was delivered quickly and all put in exactly where we wanted it.
October 29, 2024
Unprompted review
Reply from ScS Sofas - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very helpful servise Mathue was great…
Very helpful servise Mathue was great would shop again thank you
October 21, 2024
Unprompted review
Reply from ScS Sofas - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Awful delivery
Ordered a sofa and a chair 3 months ago when the sales person gave us a delivery date. 3 days after supposed date still no sofa. Phone customer support to be told the sales person lied and that isn’t a delivery date but in fact a manufacturing date where it will be finished being made. And a new “estimated” delivery date of upto 25 days after we were originally told delivery. A man who is disabled and with a broken back expecting a sofa on a date it was never going to arrive, and had arranged removal of old furniture for the delivery date so now has nothing.
Maybe some extra training for staff on what a delivery date is or simply asking staff not to lie and make promises they have no idea about would be a good place to start
October 22, 2024
Unprompted review
Reply from ScS Sofas - Cheltenham
Good Afternoon Mark,
I hope you are well and thank you for your review.
I am very sorry to see you are still awaiting on your delivery. I can understand how disappointing this may have been for you.
So we can take a look into this, please send a screenshot of your review to socialmedia@scs.co.uk with your order number or address and postcode.
Kind Regards
Tegan
Customer Experience | ScS
Had a very good experience
Had a very good experience. Very pleasant and helpful staff. Very pleased with Chanelle who was very helpful and patient all along. Certainly recommend.
October 19, 2024
Unprompted review
Reply from ScS Sofas - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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