The furniture and delivery was fine. However, with your phone system it was not possible to phone the store to get a phone number for the delivery company. Also we were not told that the delivery company would require payment in cash. We were not given a contact for this delivery company and they don’t have a website or any way of contacting them until they phonedus30 minutes before delivery. A most unsatisfactory experience

Ollie was absolutely fantastic! Very knowledgable on the products he was selling, honest and helpful!
He was very friendly and lots of jokes to keep us entertained during our visit!
10/10 customer service so far!

We have delt with Ollie before so everything runs smoothly heas a good sales manager and puts everything in layman's turns. Great.

We looked at many but found the perfect sofas in SCS. Oliver was super friendly and after greeting us initially, we were able to browse at our leisure then he was super helpful, answered any questions we had and made the whole experience so much easier! 😊

Was seen straight away from Dean and was not over forced on the optional extras. The order was relatively quick to do.

After much browsing we found the ideal sofa and chair. We needed more information and was advised by Ollie who made us not feel relaxed and in no way pressured into a sale. Which made our buying experience much more enjoyable so I would have to highly recommend SCS and if you get the chance deal with Ollie many thanks D&L

Oliver greeted us on arrival and asked if I was looking for anything in particular. Actually I was! I wanted a reclining chair but not a reclining sofa, but they needed to match. Ollie was very friendly and knowledgeable, helping with measuring and offering advice. I chose the Flo in oyster and very much looking forward to my delivery. Thank you Ollie.

Went to look for a new sofa at scs ended up buying one couldn't be happier friendly staff Dean was exceptional 5 star will always recommend.

Great service!
From selecting my sofas to delivery and set up has been excellent. I was a little concerned when the online delivery tracker wasn’t loading and I found a FB customer complaints page but I had great communication from Liam and then SCS to say when my delivery would happen. Plus texts and emails to confirm times right down to the last 1hr. Aaron & Shaun were very considerate of my property and delivered and installed my sofas perfectly!! I can thoroughly recommend them.

Good experience in store, however arranging delivery was problematic. We had 2 missed calls and when returning the calls were warned of a 2 1/2 hour wait for the 1st call, and a 7 hour wait for the 2nd! So on both occasions we drove to the store to sort. Once delivery was finally arranged we were advised of a time slot 10-2, we cleared out and disposed of our furnature the night before, then at 1:30on the delivery day we had a phonecall to say driver had called in sick and delivery would not be made until the following week!! They did manage to reschedule for the same week, but it still meant a days annual leave wasted, (which would not have been the case if we'd notified earlier!) and 3 days without any furnature which was very stressful. When it did turn up on the 2nd attempt, it was on time and Charlie & Nicky did a good job. We are pleased with the furnature.

Great service through from ordering to delivery. Charlie and Huw delivered the sofa promptly navigating awkward entry. Both great polite and tidied up afterwards.

Ordered Sofa on 30/09 was finally being delivered on 18/12 Waited in all day yesterday for delivery tracking item at 4pm it showed up as being delivered to the store in Cheltenham not to our home address. NO contact to explain why you have not delivered the sofa. Have spent hours on the phone trying to speak to customer services queue time is over 130 mins and they just cut you offwithout answering. Not sure what we do know. Christmas is ruined with no sofa for our guests what a let down !

The delivery men brought the base of my sofa in and I asked if it had a protective cover on it as it was NOT the colour I had ordered. I said I didn't want it and for them to take it back. They coerced me into having it by saying 'use it and abuse it', we have reported it so there should be no problem getting it changed for the colour I ordered. I trusted them with this information, how wrong I was to do this. They were very persuasive as I thought they really didn't want the trouble of taking it back! The manager has had his instructions from head office and has washed his hands of the situation!!

Chantelle was incredible.
Knowledgeable, thorough, helpful, caring, compassionate, competent and so willing to go above and beyond

Efficient delivery, arrived on time, pleasant crew (Dai & Scott) helpful, friendly and removed all their rubbish.
Would recommend..

Excellent service and advice from Oliver. He spent time to explain our options and was very helpful overall.

Dean was very helpful & polite. A credit to SCS

The staff in the Cheltenham branch are absolutely fantastic unfortunately they are let down by the customer services team, and the fact that the track my order doesn't work. Been waiting for over 2 hrs for a call back, as who has over 2 hrs to sit on hold. I also submitted a query via the online form over a week ago and still no joy.

His name I forgot. But he explained everything patiently. Helped through out the process

Delivery men communicated well, were polite and helpful. Great service thank you