Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers generally appreciate the intuitive online plate builder, the quality of the plates, and the speed of delivery. Many consumers highlight the responsiveness and helpfulness of the customer service team, particularly mentioning assistance with custom designs and resolving errors. People are pleased with the final product, noting its excellent quality and how it enhances the look of their vehicles. However, some reviewers report issues with their orders, such as receiving plates with manufacturing defects, incorrect designs, or missing parts. Some consumers have experienced delays in delivery, and poor communication, with slow or no responses to inquiries. A few people have also mentioned problems with the durability of the plates, such as peeling or fading.

Based on these reviews

Rated 3 out of 5 stars

The customer service is hit and miss. My first order arrived with a larger logo than expected, which I did not want, and they have not responded to my email. I paid again and received a second plate... See more

Rated 3 out of 5 stars

Good looking plate's but poor quality in respect of assembly. The backing is peeling away from the perspex, again! This has happened 3 times now. I can't afford to keep replacing these plate's. Aft... See more

Rated 3 out of 5 stars

It took me over a week to receive my order, despite paying extra for delivery and getting emails from Pro Plates stating it would be posted in time for my required date. -No phone number (num... See more

Rated 5 out of 5 stars

Not sure why such a low score, had some dealership plates made with my own design, ordered on sat, got back to me with the first draft early monday morning, asked for a slight change (talking a few pi... See more

Rated 5 out of 5 stars

Ordered a stick on 430 x 111 mm to replace the stock plinth and plate that came on my m2 competition. The online plate builder is super intuitive and easy to use giving an accurate representation of t... See more

Rated 5 out of 5 stars

Having used ProPlates last year for my car, my Son wanted new 4D plates for his first car, so I placed my order with ProPlates, and again another super-fast turnaround, ordered Friday and arrived... See more

Rated 5 out of 5 stars

Quite surprised to read such negative reviews to be quite honest. That said l did experiance a delay on occasions in getting a response to my questions. But on the flip side, once l had ordered my cu... See more

Rated 5 out of 5 stars

Excellent product with a really high quality finish. The customer service is what made these guys stand out, they made the whole purchase and design extremely easy and were genuinely interested i... See more

Rated 5 out of 5 stars

Simple website and quick service. Plates arrived in good condition. On drilling holes though one of the corners cracked and I was obviously frustrated - however their customer service quickly responde... See more

Rated 5 out of 5 stars

Have ordered a couple times now from Proplates. Always a bit wary when ordering anything custom made as it has to be on point with little margin for error. However I cannot fault this company. Communi... See more

Rated 5 out of 5 stars

Great quality plates that actually last. Great customer service too. I placed an order for 3 plates on the website however I made a mistake with the registration number. pro plates were contacted on i... See more

Rated 5 out of 5 stars

Lee and the team at Pro Plates were fantastic to work with! When I made a mistake, Lee stepped in and resolved it right away. Their customer service, product quality, and quick dispatch time are truly... See more

Rated 5 out of 5 stars

Dont normally do reviews but in this case I'll make an exception as it's a small business!! Great product quality! Brilliant customer service! I'd definitely reccomend! Thanks muchly!

Rated 5 out of 5 stars

Plates ordered around 3pm Monday and tracking info arrived around 8am Tuesday saying they'd be with me by close of play Friday. Actually landed around 12 noon Thursday. That was standard de... See more

Rated 2 out of 5 stars

Chased order then issue they didn't solve. First order was easy but slow to deliver and then when had issues with plates they did respond to issues but then didn't do anything. Chased that again an... See more

Rated 5 out of 5 stars

Ordered a new set of plates as per my original dealer style plates on a Tues, almost immediately I got sent an e mail asking me to proof read and confirm the design which I did . Plates arrived on the... See more

Rated 5 out of 5 stars

Great products and great company. Had multiple plates off them, both gel and short standard, quick deliver and high standards. All were absolutely perfect except one front plate which quickly dealt wi... See more

Rated 5 out of 5 stars

The team at proplates was absolutely exceptional. I had a fairly specific order for some plates on my RX8, and struggled to find anyone who could do it. These guys took care of it no problem, and se... See more

Rated 5 out of 5 stars

Wanted a set of road legal number plates which stood out with some unique touches and would compliment my cars trim. After an email with my ideas, Proplates quickly came back to me with two desig... See more

Rated 5 out of 5 stars
Redirected

Proplates made me some gel carbon plates. Fast delivery. Packaged really well. All fitted and look amazing. Thank you.

Rated 5 out of 5 stars
Redirected

I have previously written a review on TP. My new plates exceed all expectations, they are exactly what I asked for and of the highest quality. They arrived on time and look fantastic on my car. Daniel... See more

Rated 5 out of 5 stars

Brilliant service & Products , , Customer service excellent , especially Danielle who has talked me through all my purchases & made sure I received my drawings & confos to my exact requirements,... See more

Rated 5 out of 5 stars
Redirected

I cannot fault the service communication and quality of product I’ve used proplates for over a year now and have never had an issue with them from ordering designing and customising my order Daniell... See more

Rated 5 out of 5 stars

Used Proplates 3 times now and they have been excellent each time. Orders get confirmed straight away, sent prompt and packaged really well. The last order i needed a plate that wasn't on the website... See more

Rated 5 out of 5 stars

Absolutely great group of people with a great customer care team, I’m from Ireland and they had no problem working with me to make 3 sets of plates with IRL logos and a show plate also. The plates the... See more

Rated 5 out of 5 stars

High standard customer service, I order not legal text plates Danielle asked me or Im sure want this plates, so I change my mind to try order legal ones , after discus straight away get refund and or... See more

Rated 2 out of 5 stars

The 3-5day delivery window closed yesterday, but still no sign or updates. The plate itself was apparently ready for despatch on Day 2 (it's a quick service usually), however once loaded on... See more

Rated 2 out of 5 stars

Ordered plates with the rear having a uk badge, the plates arrived very promptly! But i was missing the badge, so i emailed immediately after receiving them, and i had a reply by lunchtime saying ap... See more

Rated 5 out of 5 stars

Excellent service! Not sure why the negative reviews. Great communication, quality product and delivery was quick. Danielle even did me a custom design of which looks better then I imagined! Definit... See more

Rated 5 out of 5 stars

Great service from start to finish. I had a query before purchasing and they got back to me promptly, then I placed my order and in a few days, the plates arrived well packaged. The plates look... See more

Rated 5 out of 5 stars

I needed some non-standard sized EV plates. Sorted the details out via email on Monday. Ordered the plates on Tuesday. Received the plates Thursday 9:50am! Great service and rapid delivery. Def... See more

Rated 5 out of 5 stars
Redirected

This is the first time I have used Proplates and I could not be more pleased. Dealing with Danielle throughout, the process was smooth and efficient. The end result is that my new plates exceed all my... See more

Rated 5 out of 5 stars

The plates supplied are absolutely the same as those fitted by the dealer in 1996, and were made using a pic of the scruffy original for reference - They'll make the car look like new. Customer servic... See more

Rated 5 out of 5 stars

Sent me non tinted plates at first even though I'd ordered tinted. They took a bit of a long time to respond to me by email but they did apologise and sent me out another set of plates which were perf... See more

Rated 5 out of 5 stars

Great service and a very good quality item, I used the made to measure option for a specific size to fit to the front wing on a Morgan. Looks great very easy to apply the vinyl with a professional fin... See more

Rated 5 out of 5 stars

Very happy with pro plates. I had a lot of questions to make sure I got my order right and the customer service I received was excellent--all my questions answered promptly and helped however they cou... See more

Rated 5 out of 5 stars

I placed my order for some new show plates to go with my step son to shows. In the morning of the next day. I decided I wanted to change my design and emailed them. I believe they had already processe... See more

Rated 5 out of 5 stars

Great communication from Danielle even though it was 10 o’clock at night! Plates are perfect no blemishes they catered for my needs, great company came in no time at all and was tracked

Rated 5 out of 5 stars

My plates came today and they are beautiful. I’m so pleased with them. Postage was exceptionally quick too. A couple of days that’s all. These are the second set I had from pro plates and were the r... See more

Rated 5 out of 5 stars

Great service here at Proplates. Customer service was very helpful after I made a small error. Helped me get exactly what I wanted for my new bike. Quality plate Would recommend +++

Rated 5 out of 5 stars

I recently acquired a classic Lotus sports car and after reaching the car’s history I found it was first registered in Belfast. With much help from Proplates they helped recreate the original dealer s... See more

Rated 5 out of 5 stars

This really is the UK's no.1 Number plate supplier, why? because they put their customers above everything else! if you need advice and help and a top quality product look no further. 10/10 Proplates!... See more

Rated 5 out of 5 stars

All ways get my plates from them well made fast delivery good prices well happy with

Rated 5 out of 5 stars
Redirected

Excellent presales interaction and particularly exemplary and effective after sales with Daniel. Pro Plate are consistently high end manufactures with the added bonus of personalised products.

Rated 2 out of 5 stars
Verified

Sent the plates out with a manufacturing fault, would have been easily spotted with a bit of quality control. Very impressed at no quibble replacement, stated rear plate in all correspondence and was... See more

Rated 2 out of 5 stars

Plates are good quality, however; - I ordered them 1-2 day delivery as I needed them urgently, they were sent standard postage and arrived after 4 days. - I ordered a fixing pack - this wa... See more

Rated 2 out of 5 stars
Verified

Waited a few weeks, called and emailed them but never any answer or reply. Gel plates arrived eventually and 2 of the letters started to peel off within a few days. Have re-stuck them but, I doubt the... See more

Rated 2 out of 5 stars

My plate took a fair while to arrive and when it did there was a clear manufacturing defect on it which is very noticeable. I have contacted proplates directly about this and have never had a response... See more

Rated 2 out of 5 stars
Verified

The plates were sent to the wrong address even though I put the correct one on the order. Luckily a neighbour opened the package and realised they were for me. Also, the plates themselves ar... See more

Rated 5 out of 5 stars

Lee gave my some great service, i own a car leasing company so i will be back to buy in bulk in the future WELL DONE LEE

We perform checks on reviews


Company details

  1. Auto Parts Store
  2. Car Accessories Store

Information provided by various external sources

Build your own Replacement Number Plates and Quality Custom Show Plates for your car with our Number plates maker - Free Shipping.


Contact info

3.8

Great

TrustScore 4 out of 5

723 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 6% of negative reviews

Typically replies within 1 month


Advertisement
Rated 5 out of 5 stars

Not sure why such a low score

Not sure why such a low score, had some dealership plates made with my own design, ordered on sat, got back to me with the first draft early monday morning, asked for a slight change (talking a few pixels difference) which they obliged to do with no fuss and sent a second draft the next day. Fair enough the communication was abrupt and straight to the point but I don't really mind as long as the job gets done. Agreed on design layout and they arrived on thursday morning. Well packaged and they look great.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars
Redirected

Excellent pre and after sales.

Excellent presales interaction and particularly exemplary and effective after sales with Daniel.

Pro Plate are consistently high end manufactures with the added bonus of personalised products.

October 1, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Good plates

All ways get my plates from them well made fast delivery good prices well happy with

September 11, 2025
Unprompted review
Rated 1 out of 5 stars

Serious lack of communication!

Ordered plates from this company and more than a week later nothing. No answers to any of the emails I have sent requesting an update, and even more helpfully the number listed on the website to contact them is out of service. So I am out of pocket, no plates and not a word from the company. Seems incredibly suspicious!

September 10, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Awesome plates

Amazing plates, look fantastic, easy to use designer on the website making them how you want. Definitely recommend

August 6, 2025
Unprompted review
Rated 1 out of 5 stars
Redirected

Ordered 3 number plates cost over £40…

Ordered 3 number plates cost over £40 got one plate and two stickers had a reply that’s what was ordered could have bought the stickers for a fraction of the price !
Totally ripped still need the plates got to buy else ware now … get rich quick company avoid.. I buy loads of plates for cars and van thought I give these a try … lol 😂 what a sausage I am … be warned guys .. loads of good reliable company’s out there

July 23, 2025
Unprompted review
Rated 1 out of 5 stars
Redirected

Ordered plates then got asked a…

Ordered plates then got asked a question on whether I wanted one style or another style? Completely confused me after receiving email at close to midnight. So I asked what's the difference? Still haven't received plates Ordered on Saturday its now Wednesday. Now im being asked to pay £6 more

Yeah alright il just keep paying you money guys. Do you think i was born yesterday? These have got to be a scam said free delivery not even been made to get dispatched and asking for more money wow

I did however receive two stickers from this company. But not actually registration plates 🤪🤪🤪

Not one to complain but didn't receive what the company are named or advertised as registration plates i received stickers 🙃

June 25, 2025
Unprompted review
Proplates logo

Reply from Proplates

Hello Barry,

Thanks for your review. I did reach out to you via email to clarify your order and help you out, as it looked like there may have been some confusion. You ordered our popular sticker plates, and I offered to upgrade you to acrylic plates if that’s what you were expecting — though those are a little more expensive.

You confirmed that you wanted to go ahead with what you originally ordered, so we proceeded with that. The sticker plates you received are exactly what was purchased.

If you'd still prefer to switch to acrylic plates, I'm happy to help arrange that — just let me know. My goal here is to make sure you're happy with your order.

Kind regards,
Danielle

Advertisement
Rated 1 out of 5 stars

i've placed an order and paid extra for…

i've placed an order and paid extra for delivery within 1-2 working days and my plate still hasnt been delivered and I keep trying to call the company and email them but no one is coming back to me! beginning to wonder whether this company is real or just a SCAM!

June 10, 2025
Unprompted review
Rated 3 out of 5 stars

Hit and miss customer service

The customer service is hit and miss. My first order arrived with a larger logo than expected, which I did not want, and they have not responded to my email. I paid again and received a second plate, but this one arrived damaged. Sometimes they reply, other times they do not. I have ordered many plates from Proplates and when they get it right, the quality is generally good.

Update: Proplates have now contacted me and sent a replacement number plate. I did not particularly write this review to get a response but I'm pleased things are resolved.

June 16, 2025
Unprompted review
Rated 2 out of 5 stars

Chased order then issue they didn't…

Chased order then issue they didn't solve.

First order was easy but slow to deliver and then when had issues with plates they did respond to issues but then didn't do anything. Chased that again and nothing in response.

August 19, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Please avoid this company, disgraceful service…

Ordered from this place before and service was ok. 3rd time very unlucky. Ordered 4 plates (for two cars) in different sizes, one stick on. Spent ages on sizes, even made a document I emailed in to support order. Plates received late and all incorrect heights to what was ordered. This was in Feb (2025), now May and despite loads of emails (they don’t have a phone number, which I can see why) I still haven’t got the plates I ordered and paid extra for the sizes ordered, £90+. I have had a disgusting service from this terrible company and people should AVOID them like the plague. Also, I don’t often leave reviews, but at times of terrible or exceptional service or products, I do like to do my bit. You read some reviews, wonder if they’ve been planted or falsified, this is not one of them. I am a car enthusiast, not overly sensitive and hope to help others avoid the same problem. Looking at other reviews this company is clearly a problem one.

May 15, 2025
Unprompted review
Rated 1 out of 5 stars
Redirected

order stick on plates for a specific…

order stick on plates for a specific size. Order arrived late and considerably bigger than was stated on the order form. Tried calling , left voicemail and sent email all without response.

Can someone call or email back to issue a refund?

May 5, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look