Leslie Towner

I trusted Lensology to fit new lenses to my Persol 649 sunglasses. A few months later I had an eye test and the Optitian told me that they were cracked on the bridge,which was difficult to see due to the bridge having vertical lines across it.
It could only have happened at Lensology but I obtained verification from Persol that the glasses were broken.
I complained to Lensology with pictures of the damage who did not acknowledge my complaint.
Therefore I complained again with the details from Persol.
Lensology did not acknowledge my second complaint either.
From my experience I would not trust Lensology again as they appear to not take responsibility for their mistakes and just ignore customer complaints.
This is speaks volumes about the attitude of this company towards customer care or after sales.
It is true Lensology have emailed me twice but not to offer help with my complaint but only to ask when I will be sending my glasses for reglazing. The last if which I received today.
I am bemused by their claims and l stand by my review.
As of today at 13.00 Lensology have emailed me to ask if I am sending my glasses for reglazing,with no mention of the 2 complaints I made.
We must be at cross purposes here as I would like an explanation of how they damaged my frames.

I was told by Motorway what the winning bid was and the company but not the range of bids or an opportunity to examine the other companies and be able to choose myself. They tell me that they are an introductiry service,not that they have a responsibility to their customers which they should have when making introductions.
The dealer had a test drive with no engine shake evident or mentioned during the sale.
At my home he communicated with his manager in a foreign language therefore I could not understand a word being discussed which is also unacceptable.
At the end of a lengthy inspection I was asked to speak to his manager. I believe Motorway has a responcibility to ensure the communication between buyer and seller is in an agreed language otherwise this practice is unfare to the seller.
Bearing in mind my car had a full manufacturers service history,and recent MOT including new front brake pads and a cam belt. The vehicle and wheels were unmarked and it had only covered 33000 miles.

I spoke to the manager and he told me the discs were SCORED and it would cost him £1000 to renew them.
This was obviously untrue as you would not be able to drive a car with scored discs as they would warp and overheat and they would also be blue due to overheating as it would be metal on metal friction. I have now been told by Motorway they were WORN. The front pads were new. The rears were serviceable but they are service items and not a negotiation tactic but Motorway disagree. Any used car has worn brake discs, as they have been used .
I was also told they have to pay Motorway.
By this time I was so fed up with the whole process I accepted the ,£450 reduction just to see them go.
It is obvious they bid high to win the bid and then negotiate the price down while on site.
I complained to Motorway and provided them with pictures of the discs that proved they were not SCORED. That's why Motorway now changed the claim to WORN not scored.
The next excuse was engine shake which had not been mentioned before or during the test drive. But this is something Motorway commented to me and in their reply on both issues making simplistic claims of how serious these issues are without even seeing the car or talking to me.
After a series of emails from Motorway no support was forthcoming just the above guesswork.
It was of course ultimately my own fault for being unaware that this renegotiation would happen on collection and being caught off guard.
However I would never use Motorway again because what I experienced at my home, of
the way they handled my complaint and the buyer being predisposed to inventing issues when there were none,to reduce the price he offered. This is unacceptable practice.
Motorway essentially told me it was my own fault for not complaining on the day.
I should have complained as Motorway said , but when they can see from my picture that there is no issue and still disregard it, as truthful evidence, I'm afraid my review of Motorway was correct all along.
Read their response below ,which is primarily supporting the buyers claims and, in my view, talking down to me, about technical issues which are basless claims as they have not seen the vehicle so have no evidence for what they are claiming but said it anyway.

This company gave me a price for carrying out the work on my car which I accepted. I was told that repairers would be contacting me shortly to carry out the work. I heard nothing.
When I rang them I was told they don't have a repairer in my area,yet told me there was on 15 miles away. I complained and was told they would come back to me. They never have. A waste of my time and very unprofessional.

Your engineer was on time and carried out the work efficiently and the repair was perfect

Delivery arranged for a specific date and time. TV delivered on time
Great service.

I had an issue with 2 wheels. Your technician came to my house completed the repair quickly . The repair was invisable and I was pleased with the result.

First class customer service and products, at prices that would be difficult to beat.
The staff have great product knowledge and helped me choose the product suitable for my needs.

Helpful and experienced staff that have excellent product knowledge. All in all a great experience

I have previously written a review on TP. My new plates exceed all expectations, they are exactly what I asked for and of the highest quality. They arrived on time and look fantastic on my car. Danielle was always responsive to my requests and I honestly believe that I had a bespoke service. I would recommend Proplates to you without hesitation for your next set of plates

This is the first time I have used Proplates and I could not be more pleased. Dealing with Danielle throughout, the process was smooth and efficient. The end result is that my new plates exceed all my expectations and I have no hesitation in recommending Proplates to you as the preferred supplier of any new number plates you need.

Efficient service
At the right price

Best selection and prices on line. Beats all the competition by a mile.

Vast range of colours. Very good prices and speedy delivery
A very good company to deal with
I would recommend without hesitation

Cox Motor Parts offer an excellent service and give you the best price. They cannot be beaten on value for money and service

Ordered a Canyon mountain bike in December 2015,promised delivery in March 2016. The bike did not arrive. Component supply and moving to a new factory was the excuse this time,but promised delivery again in April.The bike did not come but promised again for May.
Rang them in May when the bike did not arrive told it was ready for shipping. When it did not arrive I was told it would probably come in June but they could not promise.
That is 6 months without a bike. Cancelled my order and bought a bike locally straight away. Steer clear of Canyon. All marketing and no product.

First rate product first rate service great price. Could not have wished for more. Nice people to deal with.

Excellent service,great product at the right price. Will definitely buy from them sgain

The purchasing of the policy of £19.93 was straight forward. The problem came when i had to make a claim.I paid Avis in France with a credit card fully expecting my claim to be resolved within a month.
When you make a claim through Questor the volume of documents and the detail you have to copy and send are significant and do take up an inordinate amount of time which of course has cost implications.
Avis did not give me a repair cost or estimate so Questor requested a costed pricing matrix which was not forthcoming from Avis.
41 days later after,dozens of phone calls and emails Questor paid me without the matrix. Questor assured me they have good relationships with car hire companies but in my experience Avis see them as an irritant ignoring their requests for information. I repeatedly told Questor that i would be charged interest on the payment i made for damage but in the end i was charges interest due to the time it took for Questor to pay me. In future i will use the Avis excess insurance and pay the £60 as it is a much cheaper option when you consider the time ,frustration and cost (if you have to claim) that Questor put me through.

First class customer service.

I Ordered Cuprinol fence and shed from Homebase as it was the most competitive price and the service and product were first class.