United Kingdom
Review of Marks Electrical
Delivery team was excellent service was excellent, very professional and friendly, completed installation and demonstrated product, very satisfied
Reply from Marks Electrical
We appreciate your positive feedback! We're happy to hear that our delivery team provided excellent, professional, and friendly service, completing installation and demonstrating the product to your satisfaction.
Review of Cooksmill
I have used them before, but on this occasion i placed my order early hours Friday morning, the website says that orders after 2pm Friday will be despatched the following week, well my order was way before the 2pm deadline and it has only been despatched today, after i emailed them this morning, i also didn’t order anything that had a lead time as i needed the products sooner, this clearly didn’t matter because they had the cheek to email me back completely disregarding everything i said & just said all being well I should receive this within a couple of days! How pathetic! I then said as you ignored my email I’ll refuse delivery then, and the response was if i refuse delivery, the £6.95 delivery charge will not be refunded! They were VERY quick to reply to that. £6.95 delivery charge for something that is in stock and takes a week to arrive! STAY AWAY, if they don’t fix this i’ll do a charge back to my card, & i will raise this with trading standards as it’s very misleading information
Reply from Cooksmill
We are sorry that Cooksmill has not met up to your expectations on this occasion. Due to the festivities over the weekend and the beginning of the week many of our staff were on annual leave. This meant there was a small delay on parcels being dispatched. As you have commented, you have used us before without complaint. We hope to impress you on your next order.
Review of Proplates
Ordered plates with the rear having a uk badge, the plates arrived very promptly! But i was missing the badge, so i emailed immediately after receiving them, and i had a reply by lunchtime saying apologies this will get sent out asap. That’s no problem by me.
However if there’s a error on their end and they are rectifying it, i would expect that they do it as a matter of urgency, in this case, plates arrived Monday, by Monday lunchtime they said they dispatching the missing item, on Tuesday afternoon i get notified by RM that they now have my parcel and its been sent via royal mail 48.
I just didn’t believe this to be acceptable, now i will receive my missing item on Thursday! It’s the companies error, they should have sent it as a priority
Review of XDP
Delivery was quick & efficient, driver was 5 ⭐️ he even put the package inside the doorway as it was heavy, i was kept well informed and updated throughout the process
Reply from XDP
Good morning, Amir,
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service. Providing excellent service to our customers is always our top priority, and we're glad to have met your expectations.
Kind regards,
XDP
Review of App4 Developments
Found app4 on trustpilot whilst searching for reviews on another firm, initially spoke with Josh and he was kind enough to clarify all my questions, so I proceeded and my account manager is Tia, got set up and live in no time, and the response time from app4 is definitely amazing! My online orders are growing daily, which I. Can see is from the app service provided, most definitely a game changer! Back office is easy to use, overall good value for money, and main thing I found when searching for online order provider, is that most companies insist on taking over your domain, I have had this experience in the past, and app4 don’t demand on taking your domain, which for me is perfect.
Reply from App4 Developments
Thank you for your review and it is great to hear that you have had such a positive experience from all areas of the business. We hope to see your business grow from strength to strength using App4 for your online orders.
Review of PartsInMotion
Left a long review on google, basically they just send you generic responses when you are raising a genuine query with them in regards to them missing the delivery deadline!
Reply from PartsInMotion
Hi Amir, thank you for taking the time to leave a further review. I have noted on your previous one that we will be taking steps to feedback to those involved with your journey, in an effort to improve our customer service. Kind regards, Troy
Review of Sealeys Walker Jarvis
Very disappointed with the lack of service, originally dealt with Chris who was fine, then it went downhill, over a 14day period not one call back was received. Absolutely shocking
Reply from Sealeys Walker Jarvis
Dear Amir, Customer service is paramount to our working practice here at Sealeys Walker Jarvis and so I am sorry that you have not felt well-served by us on this occasion. As discussed on the various calls you made to us over the 14-day period, we had not yet received the necessary feedback from our client to be able to respond to your enquiry and did not feel it appropriate to call you with no feedback. Reiterating the feedback I subsequently provided to you on Friday 23rd, unfortunately your request was not acceptable to our client on this occasion, as I had advised you would likely be the case. All the best in your property search. Chris.
Review of Baumhaus Ltd
Avoid like you would avoid covid if not more! Linked with kinetic logistics, “says” they deliver on behalf of costco tet to see that, bad service, needs to be shut down, please report both firms to trading standards.
Review of Costco
They use a company called kinetic logistics to deliver some items, so avoid costco as if they use the other delivery firm your never getting your item
Reply from Costco
Hi Amir, we apologise for the issues experienced with your order. Please contact our Customer Care team on 0800 0324 324 if you have any further questions. - Diana
Review of Kineticlogistics
Ordered a TV from costco.co.uk on the26/03 they emailed me on the 27th saying that they are delivering the product within 5 business days, then they emailed me saying they will arrange delivery within 2 business days although this took them over the 5days, currently on day 7 and still awaiting a phone call, absolute shambles of a so called business, makes companies like Hermes & Yodel look good.
UPDATE:
After this review i made contact as they requested and guess what…. Still no delivery! I think we should start a social media campaign against these cowboys, and report to trading standards.
Also they are misleading customers by displaying 5* trustpilot rating on their website which is actually false.
Reply from Kineticlogistics
Morning Amir,
Thanks for your feedback, and sorry we haven't booked your slot yet.
Please could email me to ashleigh.england@kineticlogistics.co.uk with your postcode? it is so I can find your order, and I'll make contact with you with a solution.
Many thanks Ashleigh
