Think this is our fourth booking with Nicola Tempest Mitchell at Panache. Nothing is too much trouble, she will hunt out amazing deals, and sort any problem. Amazing experience yet again, highly rec... See more
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Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines
Contact info
Strawberry Fields, PR7 1PS, Chorley, United Kingdom
- 01615138200
- info@panachecruises.com
- www.panachecruises.com
Replied to 16% of negative reviews
Typically replies within 1 week
Once again Amanda was brilliant
Once again Amanda was brilliant, extremely quick, efficient and helpful obtaining additional information on the trip and organising matters for both ourselves and our friends
Really helpful and attentive care was…
Really helpful and attentive care was received by our Cruise specialist Jill Hurst of Panache cruises with the booking and arrangements of our Azamara luxury cruise around the Med at the beginning of October
Thanks again Jill - much appreciated
BR
Dan & Julie Scott
15th Oct 2025
Very friendly and helpful
Very friendly and helpful. I queried the pricing, dates and details of several quotes provided by Panache as I was making up my mind about the various river cruises. But throughout, the responses were prompt, patient and cheerful.
Amanda Cunliffe was very attentive…
Amanda Cunliffe was very attentive ensuring any questions were fully answered. Prices are very competitive.
Helpfull and easy
My second booking with Panache and with the same agent Joe. Everything made easy, price matched and bettered an existing offer, what more can you ask.
Really helpful and responsive
Really helpful and responsive, did all the work to find a cruise that meet all my requirements at a great price.
Above and beyond
Kathryn my travel consultant worked so hard to sort out my booking and ensuring all 6 in our group had cabins we all had selected. we was kept informed in every step of the way and she confirmed our booking quickly. Thank you Kathryn for all your hard work
Cruising expertise
Specialist company that know their sector. Wendy is Very professional , keen to understand needs & excellent at following up. Reassuring to have their expertise in my corner.
Everything is organised for you
Everything is organised for you and they go to great lengths to get it right
Excellent service and responsiveness
We have booked a number of cruises using Panache. I left a review after the first cruise to say that the service we had received was excellent. Since then we have experienced the same excellent service from Jason Treadwell each time we have booked a cruise. Jason is very responsive, understands our requirements and acts as a great liaison between ourselves and the cruise companies. Whenever we reach out to Jason, he responds very quickly and is always prompt with his communication either written or on the phone. When he is away from the office we have received excellent support from Victoria Speed and also Joe Hawkins. Having a call from Jason pre cruise just before we leave to check we have everything in order and then again once we are back to ask how everything had been is great service, and so that is why we have continued to book our cruises through Panache.
Great booking handling by Wendy
Great booking handling by Wendy Mulholland. Very responsive and able to organise pre and post cruise accommodation.
Top class service
Think this is our fourth booking with Nicola Tempest Mitchell at Panache. Nothing is too much trouble, she will hunt out amazing deals, and sort any problem. Amazing experience yet again, highly recommend
Explora Journeys
Looking to book a cruise for January 2027. Decided whch one and started to seek further advice from various agents. Of all those whom I contacted, Panache was the one which I went back to, why? The person - Nicole Barrett responded by phone and through our initial conversation, I felt that there was a genuine interest and understanding about our requirements. Nicole was friendly and very knowledgeable about the cruise line concerned, it's philosophy, boats, layouts, facilities etc. I felt reassured by her positive personality and calm manner that I was making the right decision without feeling pressured into doing so. It was about much more than just making a transaction, it was an experience, something which the others didn't come close to achieving. Yes, we did book the cruise with Panache!
Top quality service and a great team
Everything was arranged very efficiently by Catherine for our Allura cruise and we had a great time.
We booked a future cruise to the Caribbean onboard and realised when we started looking at flights in premium and business class that they were a ridiculous price, which was more than the cost of the cruise (well we realised that January in the Caribbean is high season, but the airfares were prohibitive and we were wanting to travel premium outbound and business class inbound)
I contacted Panache and spoke to Victoria to see if it would be possible to switch to another cruise and she passed our details to Joe in Catherine’s absence.
Within a very short space of time, everything had been set up for the replacement cruise and the monies from the original booking transferred across.
I can’t begin to thank both Oceania cruises staff and the Panache team for arranging things so swiftly and effectively. We were 110 days away from our sailing, so fast approaching the time when we would have had 75% cancellation charges if it hadn’t been possible to transact the switch.
This is by far the best cruise agency we have experienced, and we have tried quite a few!
"Nothing is too much trouble"....until you want our help.
Our experience of Panache Cruises was good when we were booking cruises with them, spending money, etc.
However, when we actually needed their help, their support, SILENCE. Promises of getting back to us. Still waiting. The issue remains unsolved but hey, they have our thousands of pounds.
Quickly it became obvious that the wonderful slogan of theirs, "Nothing is too much trouble" is merely words. Zero substance behind it.
Sure book your cruise through Panache Cruises but hope it doesn't go wrong, because they aren't going to give you the support you should receive (or frankly the courtesy of communication), and there are many other agencies who will.
Nicole at Panache is amazing
We have now booked a few times with Panache. Previously, over the years we booked with another company and rarely got to speak with the same person but with Panache we request Nicole and either get put through straight away or she rings us back. It makes the whole booking process so much easier. We can choose our cabin, our flights and she has every bit of detail we need. She is very friendly and so good at her job.
Always there when you need them
Nicole always helps me with my choices and offers the best deals. I feel comfortable knowing that she is always there to help me if there is a problem.
First impressions are so important -
This was my first time using Panache and Joe Hawkins was helpful, patient and made the booking experience painless. I was also impressed with the visual impression and information contained within the quote.at this early stage, I have formed the impression that the culture in Panache is as it should be…treating customers with respect and trying to get the best deal for them. Well done!
Jill Hurst has been amazing in…
Jill Hurst has been amazing in arranging our cruise even to booking the flight seats as soon as they become available. Jill makes the whole process so smooth and is always so professional and personable. It keeps us coming back to Panache.
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