Panache Cruises Reviews 2,348

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process, highlighting its efficiency and ease. Consumers appreciate the readily available and friendly staff, who are quick to respond to inquiries via various channels, including phone, email, and SMS. People feel supported throughout the entire process, from initial inquiries to post-holiday follow-ups. The company's service is highly valued, with reviewers noting the staff's extensive knowledge and ability to tailor cruise options to their specific needs. The competitive pricing and the company's commitment to finding the best deals and upgrades are also frequently mentioned. Overall, individuals express confidence and satisfaction in the company's ability to provide a stress-free and enjoyable cruise booking experience.

Based on these reviews

Rated 5 out of 5 stars
Verified

Think this is our fourth booking with Nicola Tempest Mitchell at Panache. Nothing is too much trouble, she will hunt out amazing deals, and sort any problem. Amazing experience yet again, highly rec... See more

Rated 5 out of 5 stars
Verified

Looking to book a cruise for January 2027. Decided whch one and started to seek further advice from various agents. Of all those whom I contacted, Panache was the one which I went back to, why? The pe... See more

Rated 5 out of 5 stars

Jill Hurst has been amazing in arranging our cruise even to booking the flight seats as soon as they become available. Jill makes the whole process so smooth and is always so professional and personab... See more

Rated 5 out of 5 stars

This was my first time using Panache and Joe Hawkins was helpful, patient and made the booking experience painless. I was also impressed with the visual impression and information contained within the... See more

Rated 5 out of 5 stars

I have just booked a tour through Panache Cruises and couldn’t be happier with the support given by Mona Samandi, our Cruise Connoisseur. I made an inquiry from Australia and she called me back at the... See more

Rated 5 out of 5 stars
Verified

We have now booked a few times with Panache. Previously, over the years we booked with another company and rarely got to speak with the same person but with Panache we request Nicole and either get pu... See more

Rated 5 out of 5 stars

Very quick response even though it was a Sunday. Joe is very knowledgeable and made me feel confident about booking. Would recommend Panache Cruises if you are looking for something special

Rated 5 out of 5 stars
Verified

Lucy engaged in an open and pleasing manner, answering all of our questions and taking note of requirements re air travel. She was also very prompt in responding to a query re future billing. Very hap... See more

Rated 5 out of 5 stars
Verified

Nicola was extremely helpful with her advice on choosing the perfect cruise for myself and my husband. We used Panache for our cruise last year and Nicola was our cruise connoisseur for that as well.... See more

Rated 5 out of 5 stars

This is the second time we have booked our Seabourn cruise with Panache. Helen has been fantastic, dealing with the tricky travel arrangements for a fly cruise and double + solo travellers. Cannot rec... See more

Rated 5 out of 5 stars

We’ve worked with Nicola a couple of times now, and as always, she’s been absolutely fantastic. Most recently she helped us look at our options for Japan cruises, and her knowledge, professionalism, a... See more

Rated 5 out of 5 stars
Verified

A personal and helpful experience. A lovely lady called Jill Hurst, who has looked after us before, was again our go to agent and again did a fabulous job of looking after our needs.

Rated 5 out of 5 stars
Verified

We have used many cruise companies over the years. However, the service that we have received from Panache has undoubtedly been the best. Our Personal Cruise Connoisseur, Helen Fensom has been tr... See more

Rated 5 out of 5 stars
Verified

We were contacted by Nicola who was most helpful and we can't fault her professionalism. We set her a few tasks and she never wavered and answered all our queries honestly and cheerfully. Can't faul... See more

Rated 5 out of 5 stars

Booked another cruise through Panache today and Rob was very helpful in finding the cabin we wanted and explaining the options. It worked out that Rob and Panache got us a better deal by booking with... See more

Rated 5 out of 5 stars
Verified

Knowledgeable representative who took the time to listen to our requests, and tailored the cruise and associated hotel stays accordingly. I never felt we were being sold what was best for Panache, ra... See more

Rated 5 out of 5 stars
Verified

My wife and I have chose Panache Cruises for a Vietnam and Cambodia 'Grand' tour as by some considerable margin they were helpful from the initial phone call through to making a formal booking. We we... See more

Rated 5 out of 5 stars
Verified

Our cruise consultant Nicole Barrett who we dealt with for a few years now is extremely efficient and knows what we like. The booking was hassle free and exactly what we wanted . Well done Nicole and... See more

Rated 5 out of 5 stars
Verified

We have used Panache now on several occasions to book cruises. We always deal with Nicole who is most helpful and always gives us her honest and valued opinion on the various cruise ships and cabin c... See more

Rated 5 out of 5 stars

First time booking with Panache following recommendation from a friend. The quote we received was excellent - much better than our existing agent so booked straight away. Joe provided all the info... See more

Rated 5 out of 5 stars
Verified

We have booked for the second time with Panache Cruises after a successful river cruise on the Rhine. We didn't hesitate to go back to Nicola at Panache as her efficiency, knowledge and helpfulness we... See more

Rated 5 out of 5 stars

We cannot speak too highly of Mona Samandi of Panache cruises' assistance in helping us book our Ama Waterways cruise along the Rhine in November 2025. Nothing was too much trouble for her and she wen... See more

Rated 5 out of 5 stars
Verified

Panache are wonderful to deal with. They are readily available to speak to, and are happy to communicate across multiple mediums - phone call, email and SMS which I appreciate. They have consistently... See more

Rated 5 out of 5 stars

Mona made the booking of our first river cruise incredibly easy. Mona’s knowledge base of the luxury end of the market was invaluable and provided us with the opportunity to make an informed dec... See more

Rated 5 out of 5 stars
Verified

Very efficient, quick, friendly and knowledgeable. I've just booked our second cruise with Nicola at Panache and she provided a very speedy same day response to my emailHer knowledge of the ship we ar... See more

Rated 5 out of 5 stars

Everything was arranged very efficiently by Catherine for our Allura cruise and we had a great time. We booked a future cruise to the Caribbean onboard and realised when we started looki... See more

Rated 5 out of 5 stars
Verified

I've booked a few times now with Panache cruises, they are absolutely brilliant. Very patient with the bookings answered all my queries and never rushed me to book. Also they looked to get me the best... See more

Rated 5 out of 5 stars
Verified

The holiday advisor was very patient due to my suggesting several holidays.within a short time I had recieved an e mail detailing the holidays together with a very competitive price. Having booked the... See more

Rated 5 out of 5 stars

From first seeing a text on my phone to booking our first cruise with Panache Cruises,Wendy made our whole booking process easy from start to finish.

Rated 5 out of 5 stars

First time booking with Panache cruises and Robert was able to answer all my enquiries and assure me that he would be there for any further questions or problems that may arise. The price was very c... See more

Rated 5 out of 5 stars

Smooth experience booking with Scott at Panache. Takes the stress out of planning your holiday. Thanks again

Rated 5 out of 5 stars

Dealing with Milo was amazing from start to finish - nothing was too much trouble and he quoted a very competitive price. Followed up without prompting and made the whole experience seamless. Confi... See more

Rated 5 out of 5 stars
Verified

Panache are always responsive to any question I have and provide a great service that is unmatched by any other travel agent that target this market. I'd highly recommend them for any cruise bookin... See more

Rated 5 out of 5 stars
Verified

Nicole always helps me with my choices and offers the best deals. I feel comfortable knowing that she is always there to help me if there is a problem.

Rated 5 out of 5 stars
Verified

Great contact, great service, excellent communication and very friendly. Jill did a great job of sorting out a cruise for next year to celebrate my wife's birthday. Second time we have booked with the... See more

Rated 5 out of 5 stars
Verified

A big thank you to Nicole for helping me to organise and book our next cruise. As always, very friendly, explained everything in great details and always pleasure talking to her. Any questions I have... See more

Rated 5 out of 5 stars
Verified

The personal service delivered by Nicole went above and beyond. Product knowledge and time given to get the correct cruise experience was outstanding.

Rated 5 out of 5 stars
Verified

Panache are my go to Travel Agent for Cruises They are: Responsive Efficient Professional Thank you Jill

Rated 5 out of 5 stars
Verified

Always easy to.book and get great prices Panashe Always keep in touch and get consistent cruuse consultants

Rated 5 out of 5 stars
Verified

Jill was very helpful and efficient. One of the smoothest holiday booking experiences that we have had !

Rated 5 out of 5 stars
Verified

I experienced professionalism, and felt genuine care and a real desire to support me from that particular staff. I heard via telephone conversation her politenes. Timely information given and I partic... See more

Rated 5 out of 5 stars
Verified

Very professional and very understanding ( happy to go over details I was not quite clear on)

Rated 5 out of 5 stars
Verified

Nicola was very helpful and knew lots of handy tips for our trip. Nothing was too much trouble.

Rated 5 out of 5 stars
Verified

Wendy searched for my exact requirements and having determined the best cruise, held the cabin while she sorted out the best flight from Dublin for me. Then she talked me through cruise details and ad... See more

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Company details

  1. Cruise Travel Agency
  2. Cruise Agency

Written by the company

Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Once again Amanda was brilliant

Once again Amanda was brilliant, extremely quick, efficient and helpful obtaining additional information on the trip and organising matters for both ourselves and our friends

October 14, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Really helpful and attentive care was…

Really helpful and attentive care was received by our Cruise specialist Jill Hurst of Panache cruises with the booking and arrangements of our Azamara luxury cruise around the Med at the beginning of October

Thanks again Jill - much appreciated

BR

Dan & Julie Scott

15th Oct 2025

October 15, 2025
Rated 5 out of 5 stars
Verified

Very friendly and helpful

Very friendly and helpful. I queried the pricing, dates and details of several quotes provided by Panache as I was making up my mind about the various river cruises. But throughout, the responses were prompt, patient and cheerful.

October 15, 2025
Rated 5 out of 5 stars

Helpfull and easy

My second booking with Panache and with the same agent Joe. Everything made easy, price matched and bettered an existing offer, what more can you ask.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Above and beyond

Kathryn my travel consultant worked so hard to sort out my booking and ensuring all 6 in our group had cabins we all had selected. we was kept informed in every step of the way and she confirmed our booking quickly. Thank you Kathryn for all your hard work

October 13, 2025
Rated 5 out of 5 stars

Cruising expertise

Specialist company that know their sector. Wendy is Very professional , keen to understand needs & excellent at following up. Reassuring to have their expertise in my corner.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and responsiveness

We have booked a number of cruises using Panache. I left a review after the first cruise to say that the service we had received was excellent. Since then we have experienced the same excellent service from Jason Treadwell each time we have booked a cruise. Jason is very responsive, understands our requirements and acts as a great liaison between ourselves and the cruise companies. Whenever we reach out to Jason, he responds very quickly and is always prompt with his communication either written or on the phone. When he is away from the office we have received excellent support from Victoria Speed and also Joe Hawkins. Having a call from Jason pre cruise just before we leave to check we have everything in order and then again once we are back to ask how everything had been is great service, and so that is why we have continued to book our cruises through Panache.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Top class service

Think this is our fourth booking with Nicola Tempest Mitchell at Panache. Nothing is too much trouble, she will hunt out amazing deals, and sort any problem. Amazing experience yet again, highly recommend

October 10, 2025
Rated 5 out of 5 stars
Verified

Explora Journeys

Looking to book a cruise for January 2027. Decided whch one and started to seek further advice from various agents. Of all those whom I contacted, Panache was the one which I went back to, why? The person - Nicole Barrett responded by phone and through our initial conversation, I felt that there was a genuine interest and understanding about our requirements. Nicole was friendly and very knowledgeable about the cruise line concerned, it's philosophy, boats, layouts, facilities etc. I felt reassured by her positive personality and calm manner that I was making the right decision without feeling pressured into doing so. It was about much more than just making a transaction, it was an experience, something which the others didn't come close to achieving. Yes, we did book the cruise with Panache!

October 8, 2025
Rated 5 out of 5 stars

Top quality service and a great team

Everything was arranged very efficiently by Catherine for our Allura cruise and we had a great time.

We booked a future cruise to the Caribbean onboard and realised when we started looking at flights in premium and business class that they were a ridiculous price, which was more than the cost of the cruise (well we realised that January in the Caribbean is high season, but the airfares were prohibitive and we were wanting to travel premium outbound and business class inbound)

I contacted Panache and spoke to Victoria to see if it would be possible to switch to another cruise and she passed our details to Joe in Catherine’s absence.

Within a very short space of time, everything had been set up for the replacement cruise and the monies from the original booking transferred across.

I can’t begin to thank both Oceania cruises staff and the Panache team for arranging things so swiftly and effectively. We were 110 days away from our sailing, so fast approaching the time when we would have had 75% cancellation charges if it hadn’t been possible to transact the switch.

This is by far the best cruise agency we have experienced, and we have tried quite a few!

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

"Nothing is too much trouble"....until you want our help.

Our experience of Panache Cruises was good when we were booking cruises with them, spending money, etc.

However, when we actually needed their help, their support, SILENCE. Promises of getting back to us. Still waiting. The issue remains unsolved but hey, they have our thousands of pounds.

Quickly it became obvious that the wonderful slogan of theirs, "Nothing is too much trouble" is merely words. Zero substance behind it.

Sure book your cruise through Panache Cruises but hope it doesn't go wrong, because they aren't going to give you the support you should receive (or frankly the courtesy of communication), and there are many other agencies who will.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Nicole at Panache is amazing

We have now booked a few times with Panache. Previously, over the years we booked with another company and rarely got to speak with the same person but with Panache we request Nicole and either get put through straight away or she rings us back. It makes the whole booking process so much easier. We can choose our cabin, our flights and she has every bit of detail we need. She is very friendly and so good at her job.

October 7, 2025
Rated 5 out of 5 stars

First impressions are so important -

This was my first time using Panache and Joe Hawkins was helpful, patient and made the booking experience painless. I was also impressed with the visual impression and information contained within the quote.at this early stage, I have formed the impression that the culture in Panache is as it should be…treating customers with respect and trying to get the best deal for them. Well done!

October 5, 2025
Unprompted review
Rated 5 out of 5 stars

Jill Hurst has been amazing in…

Jill Hurst has been amazing in arranging our cruise even to booking the flight seats as soon as they become available. Jill makes the whole process so smooth and is always so professional and personable. It keeps us coming back to Panache.

October 6, 2025
Unprompted review

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