Tellithowitis

The personal service delivered by Nicole went above and beyond. Product knowledge and time given to get the correct cruise experience was outstanding.

Iglu have been a total joke in terms of customer care. Foolishly I have used them again, for the third time this year, to book multiple cruises. I'm staggered at how inefficient they are, and that's when you can get in touch with them. Being on hold for 40 minutes at a time, then being told that i should be talking to another departments, despite following their correct call options. And to top it off, I've just been 'cut-off' whilst awaiting to speak with a manager, after I asked to escalate a call. Shame on you IGLU and your total lack of respect for a customers, let alone ones that has spent significant sums of money with you over the past few months. I will be taking my business elsewhere now. Disgraceful.

I purchased my Lay-Z-Spa last year. It was the top of range model, at £1500. Upon installation the internal inflatable device that sits under the top cover was faulty and wouldnt hold once inflated.
I tried to contact their customer service and it totally shambolic. It took weeks to get a response and then when I finally did. They gave me the third degree in terms of proving were it was purchased, photographic/video proof of the issue, serial numbers... etc etc, which I supplied. But then I had someone else from the company contact me weeks later requesting more details. By that time I'd lost the will to live, so I packed it all away and never want to see it again.
It was a total waste of time.