Numbergroup Reviews 67

Reply from Numbergroup

Nov 12, 2024

Fake Review.

We take pride in delivering secure, professional telecom services to businesses, and any claim that our service was ‘terrible, unprofessional, and unsafe’ is entirely false and misleading. This review is part of a recurring pattern from this anonymous account, with similar posts previously removed by Trustpilot for guideline violations. We also regularly receive unsolicited offers to boost our ratings for a fee — a clear attempt at blackmail that we categorically reject.

Unfortunately, Trustpilot’s current system allows anyone to post a review anonymously without verifying they are a genuine customer, making it increasingly unreliable. We remain committed to transparency and real customer service from our dedicated team.

Reply from Numbergroup

Jul 3, 2024

Thank you so much for your kind words and for being a loyal customer for over 10 years! We are thrilled that you have found our prices competitive and our customer support team quick and efficient. Ensuring uninterrupted service is one of our top priorities, and it's wonderful to know we've met your expectations. Your recommendation means a lot to us. If you ever need any assistance in the future, please don't hesitate to reach out.

Best regards,
The Numbergroup Team

Reply from Numbergroup

Jan 16, 2024

Dear Geoff,

Thank you so much for sharing your fantastic review on Trustpilot. We're absolutely delighted to hear about your positive experience with us at Numbergroup.

I'm Jody, and although I had the pleasure of calling you directly, it's vital to remember that our success is truly a team achievement. We're passionately committed to ensuring seamless connectivity for all calls, including for those who aren't our direct customers. Your case was a perfect illustration of our dedication to keeping businesses thriving, no matter what hurdles we face.

Our team works tirelessly around the clock, delivering personalised service and support whenever it's required. We pride ourselves on going the extra mile for every customer – it's a core part of our ethos and something we take great joy in.

Receiving such enthusiastic praise from a professional with over 40 years in the IT industry is not only an honour but also a great motivator for us. We're thrilled to know our efforts have made such a positive impact. Remember, we're here to assist – it's what we love doing!

If you ever require further assistance, don't hesitate to get in touch. We’re always eager to help and look forward to being of service to you again.

Best wishes,

Jody and The Numbergroup Team

Reply from Numbergroup

Jan 15, 2024

Mark, Thank you for your glowing review and for being a valued part of the NumberGroup family for over a decade! We're thrilled to hear that you've found our service solid and reliable.

It's our top priority to deliver exactly what we promise – 'no-fuss' service that you can count on. We're excited that you're looking forward to our upcoming AI features. We believe these will add even more value to your experience with us.

Your kind words about our team mean the world to us. We strive to be not just efficient but also friendly and helpful, and it's fantastic to know this resonates with you.

Wishing you continued success at Big Ears!

Reply from Numbergroup

Jan 16, 2024

Dear Maria,

We're incredibly grateful for your heartwarming review and for taking the time to share your experiences with Diane and Numbergroup. It's feedback like yours that inspires us every day.

Diane is indeed a treasured member of our team, and your kind words perfectly capture her dedication and commitment to excellence. For over 10 years, her focus has been not just on providing top-tier support, but also on creating meaningful and enjoyable interactions with clients like yourself. We're thrilled to know that her friendly approach and proactive communication regarding offers and promotions have added significant value to your experience with us.

It's wonderful to hear that Diane’s efforts have played such a pivotal role in ensuring a seamless experience for you with Number Group. We believe that having dedicated professionals like Diane is what sets us apart, and we're glad you think so too!

Thank you for your strong recommendation and for your continued trust in our services. We look forward to many more years of supporting your needs and exceeding your expectations.

Warm regards,

The Numbergroup Team

Reply from Numbergroup

Jan 16, 2024

Dear Mr Turner,

Thank you so much for taking the time to leave us this fantastic review. We're absolutely delighted to hear about your positive experience over the past five years with our service.

It's incredibly rewarding to know that you've found our service consistently reliable and our team helpful throughout your time with us. We take great pride in maintaining high standards and ensuring that our clients have a seamless experience.

Your strong recommendation means a lot to us and motivates our team to continue providing exceptional service. We're here to support you and look forward to many more years of serving your needs with the same level of dedication and quality.

If there's anything more we can do to enhance your experience with us, please feel free to reach out. We're always here to help!

Best regards,

The Numbergroup Team

Reply from Numbergroup

Oct 12, 2023

Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you've had a positive experience with Numbergroup, and especially with Diane. Our team strives to provide the best service possible, and it's always rewarding to hear that we've made a difference. Diane will be delighted to hear your kind words - we're proud to have her on our team!

Thanks again for your feedback and for choosing Numbergroup. We look forward to continuing our great partnership with you.

Reply from Numbergroup

Aug 4, 2023

Dear Mumtaz,

We were delighted to receive your review on Trustpilot, and we sincerely thank you for taking the time to share your positive experience with our company. We always strive to provide top-notch customer service, and your commendation truly means a lot to us.

Your praise for our efficient and friendly staff is highly appreciated. We are committed to fostering an atmosphere of helpfulness and professionalism to make sure we cater effectively to all our client's needs. It's heartening to learn that our team has made your interactions comfortable and stress-free throughout the last 5-6 years.

We are glad to know that the addition of your second business number was handled smoothly and met your satisfaction. Our objective is to make such processes as streamlined as possible to allow you to focus more on what really matters - running your business.

Hearing that we have played a part in helping you run your independent business more effectively is incredibly rewarding. We strive to go above and beyond in our support, and your recommendation based on our performance is sincerely valued.

Rest assured, your positive feedback will be shared with our team, which will undoubtedly serve as an inspiration to continue offering excellent service.

Once again, thank you for sharing your positive experiences on Trustpilot. As always, should you need any assistance, please do not hesitate to reach out. We look forward to maintaining and strengthening our relationship in the future.

Best regards,

Jody
Customer Service Manager

Reply from Numbergroup

Jun 11, 2023

Hi Dawn,

Thank you so much for your wonderful review and high recommendation! We are absolutely delighted to hear that you have had such a positive experience with Numbergroup since your switch in 2022.

We take immense pride in our service, professionalism, and our commitment to providing friendly and exceptional customer service. Your feedback validates the hard work our team puts in every day, and we couldn't be more grateful.

Running a call answering business, we understand how essential smooth and efficient telecom services are for you. It's our pleasure to support your business in achieving its goals and making your day-to-day operations run more seamlessly.

We look forward to continuing to serve you and exceeding your expectations. As always, should you need any assistance or have any queries, please do not hesitate to reach out.

Thank you again for your uplifting words, Dawn. It truly means the world to us

Reply from Numbergroup

May 24, 2023

Dear Angie,

I hope this message finds you well.

Thank you for leaving a review on Trustpilot about your positive experience with Numbergroup. We are grateful for your feedback and we are delighted to learn of your satisfaction with the service provided by our esteemed colleague, Diane.

We endeavor to maintain high professionalism and foster an enjoyable experience for our clients during all interactions, including invoice processing. Your acknowledgment of these efforts is highly encouraging and serves as motivation for our continuous strive for excellence.

At Numbergroup, our clients' satisfaction and feedback are of the utmost importance to us. As we always strive to enhance the quality of our services, we would greatly appreciate your thoughts on any potential areas for improvement. Do you have suggestions for aspects of our service that could be further improved or new features we could incorporate into our offerings?

We would be delighted to hear more from you. Please feel free to respond directly to me jody@numbergroup.com or any other member of our customer service team at your convenience.

Once again, thank you for your Trustpilot review and your continued trust in Numbergroup. We are looking forward to continually serving your telecommunications needs and enhancing our business relationship.

Best regards,

Jody Samuel

Reply from Numbergroup

May 4, 2023

We are thrilled to express our deep appreciation for John and 3ib, our valued clients since 2015. Our B2B partnership has been defined by professionalism, collaboration, and a mutual pursuit of excellence.

John's keen understanding of our vision and his confidence in our abilities have fostered a fruitful relationship. His commitment to professionalism, effective communication, and collaboration has made every interaction enjoyable, and our partnership is built on mutual respect and dedication to achieving outstanding results.

We are incredibly grateful for the positive impact John and 3ib have had on our business. We look forward to further collaboration, growth, and providing the highest level of service and support.

Thank you, John and 3ib, for your trust, loyalty, and commitment to our partnership. Supporting your business has been a privilege, and we are eager for the continued success we will achieve together.

Numbergroup