Saved our bacon
We don't deal with number group directly, but one of our providers does. Unfortunately we had a problem with our provider including that we were unable to contact them to resolve a critical situation. However thanks to ofcom we were able to track down who the main provider was and it was numbergroup.
Even though they did not know who I was, when I contacted number group their response was unbelievably fast very professional and in fact they were able to immediately put on number forwards so that critical businesses could continue to receive calls. The response also included a personal call from Jody reassuring me that number group would do everything possible to assist with the critical problem.
The response of number group certainly was on a par with the best that I have ever received in my 40 + years of working in IT. Thank you very much!!!!
Thoroughly recommended!
Reply from Numbergroup
Dear Geoff,
Thank you so much for sharing your fantastic review on Trustpilot. We're absolutely delighted to hear about your positive experience with us at Numbergroup.
I'm Jody, and although I had the pleasure of calling you directly, it's vital to remember that our success is truly a team achievement. We're passionately committed to ensuring seamless connectivity for all calls, including for those who aren't our direct customers. Your case was a perfect illustration of our dedication to keeping businesses thriving, no matter what hurdles we face.
Our team works tirelessly around the clock, delivering personalised service and support whenever it's required. We pride ourselves on going the extra mile for every customer – it's a core part of our ethos and something we take great joy in.
Receiving such enthusiastic praise from a professional with over 40 years in the IT industry is not only an honour but also a great motivator for us. We're thrilled to know our efforts have made such a positive impact. Remember, we're here to assist – it's what we love doing!
If you ever require further assistance, don't hesitate to get in touch. We’re always eager to help and look forward to being of service to you again.
Best wishes,
Jody and The Numbergroup Team