Geoff M

So, like me, you buy an EUFY Doorbell. And having done so, and been impressed, you see that they appear to offer security solutions.
So, you try out a pir, a water sensor and a camera, and they work quite well.
Yes, you can configure these via your smartphone app, but maybe your partner wants something more simple (maybe less technical and maybe also, like a conventional alarm system).
Yes, you can buy a keypad, but due to recent marketing changes, you can no longer buy these on their own. You have to buy them as a starter kit.
They are actually quite good in terms of features, such as unique personal codes, but they are useless when trying to ascertain why the alarm is sounding.
So, if somebody is looking after your house when you are away
a) The must have a smartphone, and
b) You need to give them access to your system from their phone.
In the meantime, I wanted an internal or external sounder. I had to wait more than 1 year before EUFY considered that they should release such a thing..
Also, there had been talk on the Internet of a smart display.
That would solve all of the issues, wouldn't it.
Well, actually no!
Unless you want to share access to your alarm with anybody, such as a cleaner or person watering your plants or feeding your pets whilst you are away, the Smart Display E10, does not help.
Yes, you can do much of what you can via the app, but you cannot change the mode of the system, say from away to home or vice versa with this Smart Display.
The official reply from EUFY is..

The E10 Smart Screen is not designed to replace the keyboard. There are no plans to give smart screens full keyboard functionality in the future.

So, you would need a Smart Display and a keypad if you wanted a friend to look after your house.
I know of several people, mostly elderly, who think that this would be a great system if it could be fully managed via the Smart Display. As it cannot, they will be looking elsewhere.
I also have 3 friends that will not now be extending their basic doorbell systems for this same reason...
The logic of EUFY does not make sense.

With reference to the reply from EUFY, I am grateful and equally impressed by the nature of their response. I am hoping that they will seriously consider what I have said and, on that basis, I will probably keep the Smart Display E10. Also, 3  of my friends, are impressed by the genuine EUFY response and are hoping that the Smart Display E10 will be enhanced - although for 1 of them, it may be too late as he needs a replacement system now. 

Many years ago when I lived in Basingstoke (near Micheldever) I always used to use Micheldever Tyres.
I had seen Micheldever Tyres vans locally, but did not realise that Protyre was Micheldever tyres.
Today, I went to ProTyres Folkestone and was VERY IMPRESSED.
Excellent service and excellent value for money and, unlike their competitors (the last time that I had new tyres), ProTyre fitted the correct tyres.

We have been using Zooplus for some time now and have accumulated quite a number of Zooplus points that we are trying to redeem.
When trying to redeem these, a message comes up that says..
Product successfully added
but then it says..
0x

I contacted support who came back and said that you cannot redeem points when placing a subscription order..

I will look elsewhere for cat food subscriptions.....
... And just found that bitiba is owned by the same company...

Thank you for sorting me out when, having caught Covid, we had to cancel our visit to Walmer Castle with the grandchildren...

I need a replacement motor for a Miele C2 cleaner, but on the Miele website there is not an exact match on the part, there are several options and all of the options say ring Miele to order.
The Miele website says

Miele UK
0330 160 6600
Monday - Friday 8:00am - 6:00pm
Saturday 08:00am - 04:00pm

So, at 08:10, 08:17 and 08:38 I tried to call Miele..
Apparently the offices are closed and I need to check the website.

Well, I did, and the contact details above are copied from their website..

After a quote for a £90 hike in home insurance for the next year, I decided to use go.compare.
My quote from LV was £690 and the (better) quote from Churchill was £340.
The whole process was VERY easy.
Thank you...

I resisted the temptation to get a Vertuo machine for many years mainly due to the cost of the coffee, but last year, having been tempted with a new machine for free, I decided to try out Vertuo.
I do like espresso, but I mostly enjoy a Lungo.
The Vertuo Lungo are really good - especially if you need to drink decaf, the Melozio Decaffeinato is probably the best decaf that I have tried - and I am comparing this with high street chains that charge £3 or more for a cup of decaf.
Really glad that i switched to Vertuo.

Excellent products and first rate service

I was looking for a Galaxy Watch 7 and found the a1techdeals website. I was not sure from the description as to what the options gave me, so I chat messaged them. Whilst waiting for a reply and, having received a stock low warning, I telephoned.
The telephone was answered promptly and the service was friendly and helpful. Shortly afterwards the chat message was replied to.
The watch arrived next day and was exactly what I wanted - at an amazing price.
VERY happy!

Seamless online order of a replacement cover for a garden table.

So, a first class stamp is now £1.70 - a lot of money for an envelope.
I am waiting for a birthday card, posted first class on the 28/4, so it should have arrived by the end of the day on the 1st May. But, it has not.
Recently I ordered a small part on eBay, which was to be delivered Tracked 24.
We assumed that the part had been lost, so the seller kindly sent another via DPD. The DPD order arrived within 24 hours, and eventually the Royal Mail item arrived - 168 hours late!

OK
Until Kristýna got involved, this review was a 1 rating.
I had to put a lot of effort in with her help, but despite the unhelpful comments of others, Kristýna came up with answers and ideas.
We got there in the end - but it should not have been that hard.

Yet again I have a post awaiting moderation.
Unlike freecycle, I am trying to save the planet.
The last time that this happened I eventually took the item to the council tip!
This time, the description says..
A little used Humax Youview / freeview recorder that was kept in our caravan. It does not power up properly and I suspect is in need of 1 or more capacitors to be replaced....

What is wrong with this??

Martynas is always great!

In February we PX'd our car for a newer model. Because I have an interest in cars I have been tracking the used car market to see when our PX'd vehicle was advertised - and yes, of course, for how much!
I found the car on the 6th April, BUT, it can surely not be the same car.
The Autotrader ad says FSH (Full Service History), but I know that the car does not have FSH because for 5 years I serviced the car myself and, because we were intending to keep the car to the end, we did not keep the receipts.
Also, the car must have had a new engine fitted because it is now Euro 6 compliant, whereas the CHYA engine fitted is definitely Euro 5.
So, I messaged the seller. Apparently, Autotrader decides if the car has FSH or not and also, Autotrader decides of the engine is Euro 5 or Euro 6. The dealer confirmed that engine is the original EURO 5 engine.
So, if buying through Autotrader check the facts before parting with your cash.
Do NOT trust what you read!
This should not be allowed!

Following the reply from Autotrader I have checked and found that the details are still incorrect and are misleading.
I have also checked the DVLA details and they correctly state Euro 5.
I thus emailed the details to the address provided 6 days ago but, as expected, I have had no reply..
I will leave you to make up your own minds!

I have been using the free version of TreeSize for many years and recently decided to switch to the paid for version.
The features that you get with the paid for version, for me anyway, really justify the cost.
However, when I discovered a problem, the paid for version really proved its worth.
After some discussion with the support team, they set up a Teams session and we walked through the problem until a solution was found.
What more can you want??
Very impressed.
Thank you.

Three weeks ago we purchased a VW UP that is not quite 3 Years old.
OK, so the service history, warranty info and service plan details are all now digital, I can simply access this information via the portal or the app like my Audi - not needing any paper!
WRONG, NO!
There have been many phone calls and emails about this, but nobody knows how to overcome the error message
Something isn't working properly.
There is a link to click for help.. Ok, so search for this error message - NOTHING!
Oh well, click on CALL CUSTOMER CARE.
Oops, VW does not even know it's own customer care number - the number called by the app is invalid!
What is the point of an app that does not work, does not give meaning or helpful error messages, does not offer any help on an error message and does not connect you by phone for assistance.
Who wrote this rubbish and did anybody bother to test it?
As of now, I am STILL waiting for confirmation as to how, other than by going to the dealer, the customer can see the up to date records associated with their vehicle.
In the absence of any access to the data / records about our car, we have already have out a non-VW warranty and we will probably take out a non-VW service plan.
... And, next time, we will probably buy a non-VW car - making sure that we can access essential information that should be readily available to a bona fide owner!
VW seems to consider itself a premium brand, charging near premium brand money, but they clearly lack confidence in the quality of their vehicles by only offering warranties of 3 years compared to the 7 years of some competitors.
Reading through the reviews here, which clearly we should have done before even thinking of buying our first real VW - i.e. not a Seat or Audi, VW are clearly arrogant and complacent. I suspect that many will vote with their feet and, understandably, will purchase other brands.
The error message
Something isn't working properly.
Is clearly not just true of VW IT systems, it is also obviously true of VW Digital Services!

And it keeps getting better!!
Firstly, though, VW Customer Services have continued to be BRILLIANT and are clearly doing all that they can.
BUT
At the suggestion of VW Customer Services, I telephoned Digital Services.
After giving the person my case number, he then started asking me questions that, if he had read the case, he would have seen that I have already answered.
When I said this to him, he then said...
So what can I do for you??
I suggested that he read my emails, with the supporting evidence, and get the problem resolved.
When he then replied "that it was in hand", I suggested that an acknowledgement of my email would have been useful!
I then added that the systems that they have must be even worse than I thought if it takes this long for a verified customer to be able to access their digital vehicle records - which is now the only way that you can do it...

After this, I then sent another email to VW Customer Services, also giving them the Digital Services case number.

So, now you know why VW's and their services are expensive.
It is because of all of the problems and manual interventions required to prop up their digital services.

Oh, and by the way, even though the dealer enters the service data when a car is serviced, it takes an additional 3 working days for your record to be updated. I blame the pigeons!!!

It does not work every time.
I recently wrote a glowing review of DPD after having had 2 deliveries that went perfectly.
BUT, Trustpilot believed that the review was fake, so they took the review down pending verification.
I am not sure what Trustpilot needed in the form of verification - they suggested proof of purchase. So I sent them a copy of the email / invoice with the DPD delivery clearly stated.
Apparently that was not enough!
I was not given any further option to appeal or provide further evidence.
So, my review of DPD was very real, but has been permanently taken down by Trustpilot.
IF it is the case that genuine reviews are being taken down, how trustworthy and reliable is Trustpilot.
Is it now getting to a point where, like Checkatrade, vetting is not being done professionally and properly and genuine reviews are being taken down?
Of course, Trustpilot is NOT funded by the organisations that are reviewed on their site. UNLIKE CHECKATRADE, where the reviews that are allowed to be published are for organisations who pay Checkatrade to be recommended by them.

Original review below.....
The power of Trustpilot is amazing - every time.
Not only have I now received clarification of the warranty process, but I have also now received a positive and helpful email reply from Meaco.
I am not sure why this did not happen when I initially contacted Meaco.
So, lets see what happens...

Just under 2 years ago, I bought 2 x Meaco Arete after reading reviews on Which.
One of the units has been reading low and has not needed emptying for 6 weeks now - compared to the other which has been emptied many times.
I placed the 2 x units side by side and observed significant differences between them. One of the units continued to work as expected, the other still did not.
I wrote to Meaco and received a lengthy reply that said nothing that I did not know already and also failed to note that it had now been 6 weeks of the faulty unit misreading the humidity and doing nothing!
I have now independently verified that the good unit is reading correctly, but the other unit is way out.
Apparently these units have a 5 year warranty which, given that one unit has been failing to work properly for 6 weeks and that it is just approaching 2 years old, would surely qualify it for attention under this warranty, but apparently not.
I don't think that I will buy Meaco again.

Ok, this review is in 2 parts. The first is for Jasmine to whom I give a 5/5, as follows... Having spoken to Jasmine on the telephone prior to driving the 80 miles to the dealership, I was convinced that she would be friendly, knowledgeable and helpful.
We were NOT disappointed. The process of part exchanging a vehicle and acquiring the new vehicle in a single process is quite lengthy, but throughout the process, Jasmine was attentive, friendly and helpful.
Thank you!

The second is for the dealership for their response to a serious problem, for their technical competence and for their poor quality checks.
In the beginning I gave them a 1/5, but I have to say that I believe that a 5 is now appropriate
Yes, a mechanic made several mistakes when he overfilled the oil in the car, but Allen Motor Group have listened, acted and reassured me.
I am VERY impressed and also grateful.

I always believe that mistakes will be made, but it is how you deal with those mistakes that makes the difference!