Mr Clutch Reviews 3,810

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, friendly and efficient staff, and reasonable prices. People appreciate the clear communication, honesty, and the fact that the staff take the time to explain the necessary work without pressuring them into unnecessary repairs. Consumers also value the convenient online booking system and the ability to get appointments quickly. Many reviewers highlight the trustworthiness and professionalism of the staff, noting that they provide honest opinions and high-quality workmanship. Some customers have been loyal for many years, even traveling further to visit specific branches due to the exceptional service they receive. While opinions on customer service and the booking process are mixed, the overall sentiment towards the company remains highly positive.

Based on these reviews

Rated 5 out of 5 stars

Amazing service provided by Mark - I came with a leak on my Audi TT and he was able to check the car before what I expected and ordered the part promptly ! That meant I could get the car back the next... See more

Company replied

Rated 5 out of 5 stars

I’ve been going to Frank at Mr Clutch in Leyton (E10) for a while now, and he’s honestly the best. He recently serviced both of my cars and did a great job on each. I even sent my sister to him, and h... See more

Company replied

Rated 5 out of 5 stars

Mr Clutch at Maidstone are always personable, friendly and go the extra mile. I had a small thing extra when I brought my car in for its MoT. I explained what it was, and they said they would do it,... See more

Company replied

Rated 5 out of 5 stars

It was my first time using Mr Clutch, Strood, as I have just bought an old green XJ Jaguar. These folks were best on price to replace the timing belt. Eddie was very polite whenever I spoke to him a... See more

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Rated 5 out of 5 stars

Friendly and helpful service. Also good value. They don't charge quite full whack for their MOTs, I also did a diagnostic check on my engine which again is competitively priced and useful as it can s... See more

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Rated 5 out of 5 stars

I just had an MOT and major service at Mr Clutch Leyton. You can book online, it's good value and everything works like clockwork. There's no hard sell on other things that need doing but helpful advi... See more

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Rated 5 out of 5 stars

Polite staff and service completed in an acceptable time. Online booking and payment makes it so must easier. (I’m not good speaking on the telephone). A 5 ***** just for the online booking Service.... See more

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Rated 5 out of 5 stars

After having an a/c re-gas yesterday at a local tyre garage they said it had a leak & could not re-gas, so bought pro sealant & then asked to re-gas, they said it would not allow a re-gas. Then went t... See more

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Rated 5 out of 5 stars

Excellent service and trusted staff - they tell you what needs to be done - no more no less. Their prices are very reasonable unlike many car dealers who do not represent value for money - Thank you

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Rated 5 out of 5 stars

Mr Clutch was recommended to me, I have been using them for my annual mot and service for the last 5 years. They give great customer service, explain what to look out for in the future and always go t... See more

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Rated 5 out of 5 stars

I have been driving for a very long time and have used many various garages in my time. I’m also able to repair most things in a car except big jobs for the lack of equipment, so needless to say I h... See more

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Rated 5 out of 5 stars

Excellent service and really helpful trying to find cheaper solutions to my car issues to help me not just charge me an expensive price and try to confuse me with technical terms! I've been going here... See more

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Rated 5 out of 5 stars

from start to finish the guys here looked after us 100% yet again. there knowledge is great, friendly, helpful and we would recommend to anyone

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Rated 5 out of 5 stars

I've been using Mr Clutch at Southend for several years now & never had a problem. Great service at very reasonable prices & Antonio the manager is a top bloke

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Rated 5 out of 5 stars

Fantastic major service and MOT at a great price. There were no hidden costs and I was advised about upcoming work that is likely to be needed with no hard sell. I had been nervous about comments abou... See more

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Rated 5 out of 5 stars

We broke down on the motorway and as the clutch had gone we were towed home by the RAC. I rang around a few local garages but either they couldn’t get the parts or they couldn’t fit us in for up to a... See more

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Rated 5 out of 5 stars

MOT and service with them. Great service from Munir as always. Knows his customers and treats them with respect. Rarely get any nasty surprises with Me Clutch. Would definitely recommend.

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Rated 5 out of 5 stars

Have both our cars regularly serviced and MOT'd at the Hugh Wycombe service centre. More than happy with the service received. Staff friendly and efficient. No touting for additional, unnecessary w... See more

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Rated 5 out of 5 stars

I booked my car in for a service & MOT easily online, I then got my dates wrong! Without hassle or drama they booked me in for the next day. Passed MOT :-) but advisories, as usual they reviewed c... See more

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Rated 5 out of 5 stars

Customer service from start to finish handled with professional assistance form making a booking online had to amend, called Hayes Office, explained what I needed done, I can not ask for anything more... See more

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Rated 5 out of 5 stars

I have been using Mr Clutch (Kingston) for more than 10 years and have always found the service to be professional and friendly. I can't say the same about many of the competitors.

Company replied

Rated 5 out of 5 stars

Off to the Norwich branch of Mr Clutch as it was that time of year again, the MOT was due soon so I booked it in on line. Simple, quick and easy to do (and possibly cheaper on line?). Sat and waited w... See more

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Rated 5 out of 5 stars

Used Mr Clutch (Luton) many times before for MOT but, this time, included a service. From "Dave" on reception to the MOT and service engineers, I have found them friendly, polite and professional. I w... See more

Company replied

Rated 5 out of 5 stars

I phoned to book my MOT 2 days before it was due and Mr Clutch Swindon managed to fit me in. Job was done in about an hour while I did some shopping in the nearby supermarket. Friendly people & effici... See more

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Rated 5 out of 5 stars

I always use Mr Clutch in Kingston as they are always professional, friendly and fair

Company replied

Rated 5 out of 5 stars

Had the clutch changed at MR Clutch Chingford, very pleased with the work done, staff very friendly and knowledgeable, we had an additional problem with the clutch, not their fault, which they resolve... See more

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Rated 5 out of 5 stars

I have used Mr Clutch for the last 6 MOT inspections on our 2 family cars and have fround them to be thorough, reliable and honest.

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Rated 5 out of 5 stars

Great service. Fit me for my mot same day, very friendly, mechanic explained all advisories. Definitely will be using them again 🙌🏻

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Rated 5 out of 5 stars

Mark on reception kept me informed by phone on aspects of the mot and servicing that required decisions. he was helpful communitive and honest and stood out as giving a good customer experience

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Rated 5 out of 5 stars

The customer service is amazing and they are always willing to go above to find the right solution to fix your car while saving costs

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Rated 5 out of 5 stars

I had to get my car’s clutch repaired in an emergency. I managed to get my car booked in the same day I called in, and fixed the very next day. Mark was brilliant, very friendly, personable, and knowl... See more

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Rated 5 out of 5 stars

Awesome Team Mandy & the team at Sittingbourne have helped us so much the last few weeks. Professional, and understanding. Would definitely recommend

Company replied

Rated 5 out of 5 stars

Always found Mr Clutch’s MOT service great. Always on time and professional. Been using for years now. Recommended.

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Rated 5 out of 5 stars

Booked in for MOT and service. Picked car up and it drove noticeably better on the way home. What can I say, no drama and car ready for another year.

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Rated 5 out of 5 stars

As always excellent service from the fishponds branch I take all Our family cars and work vans here

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Rated 4 out of 5 stars

Having an older car I don’t want to pay an arm and a leg to make sure it’s roadworthy. I’ve used Mr Clutch for 3 years now for a service and MOT.

Company replied

Rated 5 out of 5 stars

Finally found a garage that i can rely on and saved a fortune too!

Company replied

Rated 5 out of 5 stars

Alun is friendly but honest and definitely knows his stuff. He is understanding that, as someone who doesn’t know a lot about cars, the experience can be quite nerve wracking, but tells you as it is.... See more

Rated 5 out of 5 stars

visit Mr Clutch Crayford branch every year and their professional and efficient approach to clients and most importantly, trust worthy workmanship, honest opinion kept me there year by year. There is... See more

Rated 5 out of 5 stars

Fishponds, Bristol, two visits with my wife's Renault Modus over last fortnight, outstanding service and very reasonable price, two very different jobs, stater motor and then dodgy Brake lights..I was... See more

Rated 5 out of 5 stars

The Canterbury branch always offers quick, no fuss no frills service, and excellent quality. I use them now for MOT, summer/winter tyre change, general servicing and any repairs for my Nissan. The... See more

Rated 5 out of 5 stars

Our two cars and van are regularly serviced by London Road, Enfield branch. The service is extremely friendly and efficient, hence no need for any stress if something goes wrong with any vehicle. The... See more

Rated 5 out of 5 stars

Mr Clutch Chelmsford Essex Absolutely excellent service, on every occasion. Happens to be close but I would travel far to get to these brilliant guys. Top marks on all their careful and efficient wor... See more

Rated 4 out of 5 stars

The Crawley branch communicate very well and usually do fixed price work. If there are additional works, they always phone me and ask if I want it done. My only slight gripe is in the past I have... See more

Rated 5 out of 5 stars
Verified

Nobody enjoys the annual MOT ordeal but Mr Clutch Derby makes it pretty painless. Price is well below the standard charge. You can book on-line and they run to schedule, No dodgy fails (or dodgy pas... See more

Rated 5 out of 5 stars

Did my mum's Citreon C5 Cambelt, water pump and drained and put in new coolant/aintfreeze. They did a really good job, no unexpected issues. Polite service and reasonably priced. This was at Mr Clutch... See more

Rated 5 out of 5 stars

I would recommend Mr Clutch in Crawley to anyone without hesitation. They have been looking after my families cars for over 3 years now since being recommended by a neighbour. I find them a pleasure... See more

Rated 5 out of 5 stars
Verified

Cheaper then dealer Service prices, friendly staff, warm welcome, good communication skills, they don't keep your car all day. A mini valet would have been nice though, Never mind, Vauxhall now charge... See more

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Company details

  1. Car Service

Information provided by various external sources

Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOT’s.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


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Rated 5 out of 5 stars

I was half an hour late for my MOT…

I was half an hour late for my MOT which meant I had missed my slot. The friendly staff managed to fit my car in when they had a cancellation during the day. I was very lucky. I am very grateful for the staff going out of their way to assist even though it was my error. Thanks guys, you are great!

October 20, 2025
Unprompted review
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Reply from Mr Clutch

Hi Beverley Samuels,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

I have been using Mr Clutch for about…

I have been using Mr Clutch for about 20 years and have found their service great value for money and very reliable.

October 23, 2025
Unprompted review
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Reply from Mr Clutch

Hi Geoff Ervine,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Mot in and out.

I was able to book online and choose the time and date we'll in advance, it only takes 45 minutes to an hour to complete the test so I'm also able to wait rather than go and come back, staff was professional as expected.

October 22, 2025
Unprompted review
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Reply from Mr Clutch

Hi Mr Michael Onegi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Quick, reliable, friendly and reasonably Priced service!

Went in with issues with my van after Kwik Fit over priced me for work that was not needed to pass MOT. Mr Clutch managed to fix all faults quickly and for a lot cheaper. Went out of their way to get me in quickly knowing I was unable to work without a van. Will be the garage I use and recommend to all from now on.

October 20, 2025
Unprompted review
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Reply from Mr Clutch

Hi Sarah Atwill,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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Rated 5 out of 5 stars

The team are polite and efficient and…

The team are polite and efficient and get the job done quickly.

October 20, 2025
Unprompted review
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Reply from Mr Clutch

Hi David Turner,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 1 out of 5 stars

Absolutely awful service

Absolutely awful service, they charged me a lot for a problem that they did not fix, took my car back 3 times and at no point did they say that they could not fix the problem. Raised a complaint, the person dealing with my complaint did not respond for 5 months because he said he was on holiday and didn't bother checking any of his messages when he got back and when he did respond he seemed very intoxicated. Raised a complaint about him and this service can't even be bothered to respond my messages. I have never come across a company that has no professionalism and absolutely no standards, they don't deserve to survive in this economy

UPDATE: instead of responding to my emails, of which I sent another one to their customer service team on 21/10/25, they decided to flag down my review for defamatory content, they seem to have no basic understanding of the difference between the truth and defamatory. Mr Cluch, stop lying and respond to my complaints, this is how complaint procedures work, I will give you the advice for free too, just like I have had to tell you what to do at every step... all for free!!!!

October 21, 2025
Unprompted review
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Reply from Mr Clutch

Hi Emerald,

Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.

We've checked our records, and do not have any invoices in your name, so we're unable to find your booking.

Please can you contact our Customer Services Team, so we can fully investigate your concerns?

Thanks,
Mr Clutch Autocentres

Rated 4 out of 5 stars

Three hours to replace an exhaust bur good value

I received 3 quotes for replacement of mid section and back box on my S-max. Mr Clutch was over 25% cheaper than Halfords or Kwik fit! I dropped the car 10mins before the scheduled appointment and the job was completed nearly 3hrs later. Disappointing given the job shouldn't take long once it was on the lift.
All appears to be functioning properly.

October 21, 2025
Unprompted review
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Reply from Mr Clutch

Hi Jonathan Darby,

Thank you for taking the time to provide your feedback.

As we’re committed to providing 5 star customer services at Mr Clutch, please could you send your booking details, and what we could have done to achieve a 5 star review, across to our Customer Services Team.

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Honest staff on an MOT

I booked an MOT, the branch advised me that it was too soon to protect my annual MOT anniversary date. Which I knew - the car was being MOT'd two months early so it can be put on sale, but I was impressed by the staff caring more about me protecting my annual MOT anniversary than just doing the MOT for the easy path and fast buck.

Nice customer waiting room too. A great experience.

October 9, 2025
Unprompted review
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Reply from Mr Clutch

Hi James Hall,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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Rated 5 out of 5 stars

Mr Clutch is the best!

Excellent service! Professional work, nice people! Mr Clutch is the best! Especially the autocentre in Croydon! I've been bringing my Peogeot to it for 5 years now and my car has always been serviced promptly and excellently! Thanks!

October 21, 2025
Unprompted review
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Reply from Mr Clutch

Hi Valentin Kozhuharov,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Really friendly and helpful

Really friendly and helpful, I was late for my appointment , but the team were flexible and I still got my MOT done. Definitely will use again.

October 20, 2025
Unprompted review
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Reply from Mr Clutch

Hi Andy,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Good service and value for money

October 20, 2025
Unprompted review
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Reply from Mr Clutch

Hi Emma,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

100% satisfaction guaranteed everytime

The staff are always friendly. When I bring my car to Mr Clutch Croydon, I am assured that the issue will be diagnosed and repaired with no extra surprises. I am also reassured that I will not find a quote cheaper anywhere else and because I have brought all my cars to Croydon Branch for the past 5 years I know the workmanship is second to none. I have had some big jobs done on my car and I have always been 100% satisfied with the service and works completed.

October 18, 2025
Unprompted review
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Reply from Mr Clutch

Hi Amanda Goldson,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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Rated 5 out of 5 stars

Always great service from Southend Branch

Pre-booked to have 4 new tyres and valves fitted, as well as an MOT. All done and dusted in good time. Great customer service and polite staff. Been to my local Mr.Clutch (Southend branch) a good few times for various things, and have always left pleased with the service. Many thanks to the team.

October 18, 2025
Unprompted review
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Reply from Mr Clutch

Hi Richard,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Mr clutch Bedminster branch

I've used the Bedminster branch for some years now for MOT's and repairs , I've not had any Couse for any negatives with the service they have given.
I don't trust many garages to be
honest but again I've not had a bad experience with Mr clutch.


October 17, 2025
Unprompted review
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Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

They go the exra mile

Mr Clutch at Maidstone are always personable, friendly and go the extra mile. I had a small thing extra when I brought my car in for its MoT. I explained what it was, and they said they would do it, and then didn't charge extra for it. Excellent work and customer service.

October 17, 2025
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Judie,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service from the Enfield branch.

Great service from the Enfield branch.

October 17, 2025
Unprompted review
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Reply from Mr Clutch

Hi Nick O'Brien,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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Rated 5 out of 5 stars

Big cat's new timing belt

It was my first time using Mr Clutch, Strood, as I have just bought an old green XJ Jaguar. These folks were best on price to replace the timing belt. Eddie was very polite whenever I spoke to him and, on collection, advised me that they had replaced all of the belts and the water pump. No extra charge!
I was equally happy with the service as they appeared to be with the Jag.
It was nice to meet the Mr Clutch family.

October 15, 2025
Unprompted review
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Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Professional and fair

I always use Mr Clutch in Kingston as they are always professional, friendly and fair

October 15, 2025
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mike Garrett,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent Service You Can Trust.

I’ve been going to Frank at Mr Clutch in Leyton (E10) for a while now, and he’s honestly the best. He recently serviced both of my cars and did a great job on each. I even sent my sister to him, and he looked after her car just as well. Frank is trustworthy, polite, professional, and always really helpful. It’s hard to find someone you can rely on these days, but with Frank, you always know you’re getting honest advice and top-quality work. Highly recommend!

October 14, 2025
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Sonia Hussain,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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