Hillswashinglines Reviews 18

The 10 year guarantee is worthless, and the people selling the washing lines , only give a 12month guarantee, and if you ask for the manufacturers, they won't tell you , it's a con, and £300 is a lot of money for something that only last 2 yrs

Don't buy any Hills rotary washing line as the 10 year warranty isn't worth the paper it's written on . The company has gone into liquidation in June 24th and companies are still advertising the hills rotary washing line with 10 years warranty. ????

I ordered Hills Double Folding Frame in Monument on 9th May 2024 only to be told that the colour im looking for is out of stock and that they will have the stock avaiable end of June. Contacted Nick on 27th June 2024 only to get an automated email so say that the company have gone into liquidation. Stay away for now

Purchased a Hills rotary 6 washing line and realised I was away when it was due to be delivered , sent an email and Nick responded with 12 hours , all sorted for when I came back , Washing line delivered and what a quality piece of equipment ,it’s that substantial it has to be concreted into the ground, all done in 2 hours and 24 hours for it to set , it’s up and running. We have a strong westerly wind in our area and I’m sick to the bone of buying rotary washing lines at least 3 in 5 years that are poor quality and break at the stem ,the build on this thing is awesome, a great product supported will great costumer care 5 star product and 5 star service well done Nick .

Recently bought a Hills Rotary 7 and I am so pleased with it. Firstly, it is a great size, perfect for my growing family but even better, it is so sturdy and robust I am sure it will last forever! I had been confused at first about which Hills Rotary dryer to buy and I'm so pleased I did my research as I discovered there are lots of so-called Hills lines out there which are not actually the genuine article. Definitely worth paying a bit extra for the brilliant quality. Top rate customer service too. Would highly recommend.

I have ordered plenty items from this company over the years without any issues then recently they sent me an item which I never even ordered in the first place then when I told them it was not fit for purpose and requested it to be collected they refunded my account minus the collection fee!

Complete waste of time this lot and we definitely will never be dealing with them again!

This company are excellent regarding customer service. I purchased a rotary line in 2016. Now fast forward to 2023 I contacted Hills to inform them that the winding ratchet would not extend the line. After sending a copy of the receipt (which I kept as there was a 10 year warranty) they replaced the line within a few days.
I think that is excellent considering the rotary line was 7 years old. They are so confident that their lines are worth the money they give a 10 year warranty.
I would like to thank Nick and Luke for promptly answering my emails within 24 hours and emailing me to say when the line would arrive.
Their rotary lines are well worth the money as they are very strong and sturdy.
My motto is the quality is there long after the price is forgotten. Hills are an excellent company give them a chance you won’t be disappointed.
Once again, thank you Nick for overseeing from start to finish regarding my complaint. Very very good service.

Bought the Hills 4 line retractable as the original one had stopped retracting. So it had become in effect 4 lengths of rope.
I bought a replacement for convenience as the ‘dynabolts’ were already in place. The second line lasted about two weeks and one line would not wind back in.
This was replaced by the helpful retailer and my latest Hill washing line is a three line - one line completely useless - and is non retractable.
How much longer are we going to buy such inferior products. My new mantra is spend the money and buy quality. I was guilty of the price of cheap inferior imported goods, but no more!

I purchased a retractable washing line and the post fastener as it wasn't clear the washing line came withbthe hook to connect it. When I returned the post fastener I was quoted £20 to collectbthe £24.99 item. I chose to return myself as this was cheaper £8.99 registered post and the charged me £5 anyway for returning the unused item to stock. Very good product but not impressed by the lack of transparency on returns. Would jot recommend as there are alternatives out there hopefully with a better service.

washing line was broken, have tried calling - they are not responding on telephone. have email three times and absolutely no response. have paid a great deal of money for something that is useless and they will not even acknowledge my emails

I am still enjoying my Hills Rotary 7 Hoist Washing Line after 2 years, wouldn't be without it. Their Customer Service Department has been most cooperative and speedy.

I ordered a wall mounted line and then attempted to cancel the next day as I wasn’t sure. The customer service email response stated there is a return postal charge to return it as the product was already dispatched. I decided to go ahead and it did turn up the next day and it’s the Harrods of washing lines! A really amazing product. We now have a line at the side of the house in a narrow alley that is perfect and takes no space up when collapsed. Other half was pleased with the product and build quality and is usually critical. The product is sturdy and I have got two loads on it. Initially I didn’t understand the process - lift up one click (line in place) lift up for two clicks - line drops to collapse. It’s not a cheap line for £100 but I’d buy it again for the shear ease and quality of the product. I don’t usually bother reviewing but I have had a good outcome with my purchase. thanks Hills!

Product excellent, but service was terrible.
Purchased line and spare groundspike. Arrived later that agreed, without groundspike. Tried contacting Hills on their Customer Service line. No response to all my calls. Finally tried e-mail, to receive a reply telling me they did not respond to telephone calls.By this time I was annoyed, and they refused to answer my query (can the hight be reduced to help my 5' wife), finally offering to refund me THE FULL PRICE.
I packaged it securely, got a 3rd party to check all was ok, dispatched it and waited for the refund.
It arrived, £25 light, and the excuses ranged from 'its a return charge' (despite their offer of a full refund and no return charge mentioned on order or invoice) to 'oh, the unit was damaged' (despite a 3rd party confirming it was perfectly packed)
They finally refunded a further £12.50, but this companies Customer Service is disgusting - shame as unit was great.
I am still owed £12.50, and if I could, I would give zero stars.
If there is a parent company, I hope they read this and act to improve Hill's Customer Service

Ordered online DIrect from Hills UK to ensure stock, their website and order confirmation said all was good, but a couple of days later they said it would be a month or two to deliver. Duffers, buy another brand or get one quicker from Australia on Ebay!

bought a line with a cover for a premeum price now cover has worn away in the sun in england?? for a product made in australia ???? they say to me that the product deosnt need a cover! strange that wasnt said when i bought it line is ok but custermer service ends once they have your money

Ordered on Friday 18/11. So assume dispatch on 21/11 - no chance - get email saying chnaging warehouses & no orders will be dispatched - nothing on website advises of this!!!! idiot from company claims will go early next week, then the week after on Monday, actually dispatched Tuesday, claims he told me this but his email says different. Advised no-one there to accept order so want refund now. Told I need to return item for refund - how can I if no-one is there as I live in another country?? Clowns TARDINESS AND COMPLETE DISREGARD FOR CUSTOMER SERVICE - AVOID