Marc

JOKE OF A COMPANY. Locked my handset even though I purchased my handset outright. Vodafone had NO LEGAL RIGHT to do that at all. As no finance on the handset etc. Spoke to gungadine who chose not to make a basic request to speak to a manager and he’s one of those who claims to know exactly what a manager will say. Then called and FINALLY admitted that woman was working from home so couldn’t transfer me to a manger. LAZY LAZY INCOMPETENT PEOPLE

Así que pensé en darle otra oportunidad a la sucursal de Mazarrón después de meses evitándola por problemas con los pedidos, ¡y como siempre, falta algo! Y son 24 km de ida y vuelta, así que no pienso volver. Entonces, ¿DÓNDE ESTÁN LAS PATATAS FRITAS QUE PAGAMOS 3,25 €?

Además, después me registré en la aplicación y no la descargué, y la versión web tampoco me permite añadir nuestros puntos de compra. En resumen, ¡estoy muy decepcionado!

Presenté una queja formal después de encontrar sus datos en línea (claramente es a propósito, y no me extraña que la oculten, ya que tendrían un ejército respondiendo quejas sencillas de clientes) y casi un mes después, ni una sola respuesta ni reembolso. ESTAFADORES, MENTIROSOS, y no es la primera vez que algo así ocurre en esta sucursal. El gerente es simplemente grosero; claramente debería hacer un curso básico de atención al cliente, ya que probablemente estaba dormido. ¿Si es que alguna vez ha hecho uno? ¡CADA vez que tienes una queja válida, y con razón casi siempre está vacío!


So thought I'd give Mazarron branch another try after months of avoiding it due to order issues, and as usual something missing! And it's a 24kms round trip for us so I am not going back. So WHERE ARE OUR FRIES WE PAID €3.25 FOR?

Also, I have afterwards registered for the app and it will not download it and the webpage version will NOT allow me to add our purchase points either! All in all, I am extremely disappointed!
Registered a formal complaint after EVENTUALLY finding their details online, (clearly that is deliberate and no wonder they hide it as they'd have an army answering simple client complaints) and nearly a month later, ZERO response or refund. CHEATING LYING FRAUDSTERS and not the first time something like this has happened ta this branch. The manager is just plain rude, clearly needs to go on a basic customer service course as he was likely asleep, if he has ever been on one before that is? EVERY time when you have a valid complaint, and no wonder why it is nearly always empty!

Welwyn Garden City, Herts - ABSOLUTE SHAMBLES. Property advertised on Boxing Day 2024, plenty of early interest but then died off. Staff turnover is astronomical at this branch, 4 left within weeks, at all levels. Never knew who was dealing one day to the next. We entrusted them with the house keys to do viewings as they came up. BAD MISTAKE because even though we have a Ring doorbell, they would constantly leave the front door unlocked, and then weren't happy when we said they needed to return each time to properly secure the property. House alarm regularly NOT set that we regularly, had to get someone to do a 2 hour round trip to get that relative to do it for us. Back door was left unlocked a few times and our property is not really overlooked either. Regularly leaving all the lights on etc. Now they REFUSE to return OUR keys to us, they have our alarm code as well! Complained several times and fobbed off each time. Submitted written complaints and blah blah responses. Followed their own alleged complaints procedure and Head Office now COMPLETELY IGNORING US as they decided to withdraw our property from their listings because the local branch has NO STAFF is the excuse. That DOES NOT mean you ignore genuine complaints. Head office had the audacity to call us today and ask how our house sale was going etc. They had NO IDEA the listing had been taken down at least 4 weeks ago now! INCOMPETENCE BEYOND BELIEF. Btw, their own alleged complaints procedure says contact branch manager, which we've done several times. Then it says contact head office if still not satisfied, which we have done several times now and NOTHING. We did get 1 email saying branch manager has responded. Yes but the point being is we want to take things higher, therein lies THE MASSIVE CLUE! We have asked Head office to get the area manager to contact us, that particular request done three times now, and was last done AT LEAST TWO MONTHS AGO NOW and STILL ZERO CONTACT. Makes you wonder if they need to carry out a welfare check on that person in case they are incapacitated in their office somewhere? House sale now fallen through mainly due to them not updating us or being willing to find out from alleged buyers what was happening! AVOID THESE FOOLS, you will not regret it. AND NO WE ARE NOT INTERESTED IN YOUR COPY AND PASTED 'we have reached out to you' standard responses to try to make you look good on here

Afortunadamente, encontramos a Francisco y a su excelente equipo por internet después de una pesadilla con otro arquitecto que supuestamente nos iba a hacer un informe de defectos enormes. Fueron de lo más inútiles, una broma, ninguna respuesta, etc.

TODO LO CONTRARIO a Francisco y su equipo: atentos, con precios competitivos, educados y siempre dispuestos a ayudarnos. Desde el primer momento en que conocimos a Francisco en la obra, supimos que estábamos de acuerdo sobre los graves problemas que hemos tenido con la construcción de lo que se suponía sería la casa de retiro de nuestros sueños, aquí en España.

Sí, revisamos un par de veces su detallado y extenso informe de más de 260 páginas, lo cual era de esperar, dado que los costes de las obras de reparación, aunque aún no están aprobados por el Tribunal, ascienden a aproximadamente el 75 % del coste original de la construcción. Así que hay defectos MASIVOS y NEGLIGENTES en la construcción original.

Nos explicó lo que ya sabíamos: nuestro arquitecto y constructor originales fueron completamente negligentes y, siendo sinceros, aunque discrepamos en un punto: Francisco intenta reducir los costes de las obras de reparación, según mi experiencia personal y la de mis más de 35 años en construcción, sería mucho más barato y rápido demoler la propiedad de 830 m² y empezar de cero. Sin embargo, tiene un deber claro ante los tribunales; no tiene otra opción legal, algo que entendemos y aceptamos plenamente.

Francisco es un orgullo absoluto para su empresa y, en nuestra opinión, llegará lejos. Le deseamos a él y a su equipo mucho éxito en el futuro. ¡Bien hecho, Amigo! Y gracias también por devolvernos la confianza en los arquitectos. Ahora, en cuanto a los casos civiles y penales con el constructor...

We, thankfully, found Francisco and his excellent team online after having a complete nightmare with another architect who was supposed to be doing a massive defects report for us and they were just were so unhelpful, it was a joke, zero responses etc.

COMPLETE POLAR OPPOSITE from Francisco and his team, attentive, cost driven, polite, always there for us. From the first moment we met Francisco on site, we knew we were on the same wavelength about the massive issues we have had with the building of what was supposed to be our dream retirement house, here in Spain.

Yes, we had a couple of revisions with his detailed and extensive 260+ page report, that was to be expected, given the remedial works costs, although NOT yet Court approved, equate to circa. 75% of the original build costs. So some MASSIVE and NEGLIGENT defects in the original build.

He detailed what we already knew, our original architect and builder were completely negligent and to be honest, although we disagree on one point, in that Francisco is trying to keep remedial work costs down, in my personal & 35+ year building experience, it would actually be cheaper and seriously quicker to demolish the 830m2 property and start again. But he has a distinct Duty to the Court, he has no choice legally, which we understand and accept completely.

Francisco is an ABSOLUTE CREDIT to his company and he will ultimately go far, in our opinion, and we wish him and his team every success with what the future entails for them all. Well done, Amigo, and thank you for restoring our faith in architects as well. Now for the Civil & Criminal Court cases with the builder.......

Whilst the engineer was great and did what was prearranged, the owner is a law unto himself. We needed a CCTV survey carried out for a court case, we have now been told by the defendants solicitors that the owner denied anyone from his company ever attending or even paying! And yes we have emails from them with the invoice and footage attached! Then when asked about it he gets all threatening, abusive and puts the phone down. We made it clear who we were and that we had footage/invoice and proof of payment. Nope still in denial. Clearly likes a bit of coke, as in white powder as classic symptoms. Nice way to treat clients. Personally I would AVOID the company unless that is you need some white powder stuff. Clueless fool

UPDATE: STILL NO UPDATE THREE MONTHS LATER. NOW THEY HAVE STOLEN FUNDS FROM MY ACCOUNT FOR THEIR FEES FOR A PLAN I DOWNGRADED WELL WITHIN THE NEW BILLING PERIOD TIMESCALES- AVOID THESE SCAMMERS COMPLETELY!

Absolute joke of a company - STILL cannot resolve a bug NINE WEEKS later that does not allow me to order card for my daughter! Send ALL info required for a MAstercard chargeback and they refuse to deal with it! DEPLORABLE SERVICE AND LACK OF SUPPORT

COMPLAINT REFERENCE # 461231


I HAVE NEVER MET SUCH A BUNCH OF COMPLETELY INCOMPETENT PEOPLE.

SO CONNOR, ON THIS TUESDAY (6/5/25), SAID HE CANNOT TRANSFER ME TO A MANAGER BUT ALSO ASSURED ME THAT ONE WOULD CALL ME BACK WITHIN 24 TO 48 HOURS! HE WAS PLAIN RUDE AND WHEN I SAID I WILL HOLD ON FOR A MANAGER, HE JUST SAID OK I WILL JUST WAIT THEN. EFFECTIVELY GOADING US! NOT A REASONABLE LEVEL OF CUSTOMER SERVICE, IS IT?

YOU AND I BOTH KNOW THAT NEVER HAPPENS! ALSO REGISTERED A COMPLAINT AND YOU HAVE NO WRITTEN COMPLAINTS POLICY DISPLAYED ANYWHERE, WHICH IS UNACCEPTABLE AS WELL.

NO CALL BACK (ZERO SURPRISE REALLY), & SO CALLED AGAIN JUST NOW AND ASKED FOR A MANAGER AND PUT STRAIGHT THROUGH? SO WHAT, YOU HAVE CHANGED YOUR SYSTEMS IN 2 DAYS? LIES, LIES AND MORE LIES.

SO THE ALLEGED STUPID MANAGER I JUST SPOKE TO, (CLEARLY ENGLISH IS NOT HIS FIRST LANGUAGE AS HE JUST COULD NOT UNDERSTAND SIMPLE AND CLEAR QUESTIONS), FIRST SAID WE WOULD RECEIVE A PAYMENT BEFORE THE 30TH OF THIS MONTH! SO WHEN I CHALLENGED HIM ON THAT, HE SAID IT WAS MY FAULT BECAUSE OF OUR BANK DID NOT ACCEPT BACS PAYMENTS. THAT WAS RESOLVED ALREADY, WEEKS AGO, BY US PROVIDING A BARCLAYS BANK ACCOUNT THAT 100% ACCEPTS BACS PAYMENTS - SO ANOTHER LIE!

THEN, WHEN I KEPT CHALLENGING HIM, HE CHANGED THE REFUND PERIOD TO THE 20TH MAY - YET MORE LIES AND A CLEAR ATTEMPT TO PLACATE US AND GET US OFF THE PHONE!

ACCORDING TO THE BELOW, RICHARD MANAGED TO SEND US AUTO GENERATED EMAIL SAYING THE PAYMENT HAD BEEN PROCESSED ON THE 25TH APRIL AND WOULD BE A MAXIMUM OF 8 TO 10 WORKING DAYS? THAT TIME FRAME HAS NOW PASSED COMPLETELY AND STILL NO PAYMENT - UNSURPRISING REALLY. SO HOW IN THE HELL CAN YOUR SYSTEM GENERATE THAT EMAIL, BUT NOT ISSUE THE PAYMENT? AND YET ACCORDING TO CONNOR, IT WAS NEVER PROCESSED? AS A MASSIVE COMPANY, YOU CLEARLY HAVE NO SUITABLE iT PEOPLE WHO CAN WORK OUT HOW TO RESOLVE THIS CLEARLY?

AND YET WE ARE EXPECTED TO HAVE TRUST IN YOUR COMPANY THAT LITERALLY RECEIVES BILLIONS OF CUSTOMERS MONEY EVERY YEAR! AND ALSO SHOW YOU RESPECT WHEN YOU BLATANTLY LIE AND CHEAT YOUR WAY OUT OF SITUATIONS! WORKS BOTH WAYS - STOP LYING AND CHEATING, THEN MAYBE CLIENTS MIGHT RESPECT YOU MORE? NOT DIFFICULT TO GRASP IF A COMPANY/BUSINESS REALLY CARES ABOUT CUSTOMER SERVICE!!!!

AND NO WE ARE NOT INTERESTED IN ONE OF YOUR GENERIC - OH WE ARE SORRY RESPONSES!!!

WE HAVE BEEN NOW WAITING SIX, YES SIX WEEKS FOR OUR MONEY THAT EDF OWES US FOR OUR FEED IN TARIFF PAYMENTS, OUR MONEY!!!

WHY CAN'T YOU SEND A CHAPS PAYMENT WHICH WOULD BE RECEIVED TODAY - NOT AT ALL DIFFICULT TO DO REALLY!!!!! THAT IS, IF YOU TRULY CARE ABOUT YOUR CLIENTS AND AIM TO EXCEED THEIR EXPECTATIONS?

SEE YOU IN COURT FOR THE OVER £1,400 WE ARE STILL OWED. AND WE WILL CLAIM FOR OUR TIME, WHICH WILL FAR OUTWEIGH WHAT YOU CURRENTLY OWE US!

BEYOND USELESS COMPANY AND AN ABSOLUTE JOKE AND YOUR STAFF SHOULD BE ABSOLUTELY ASHAMED OF THEMSELVES REALLY

UPDATE: YOU MEAN THE MANAGER THAT HAS BLATANTLY LIED TO US AGAIN! REFUSED TO APOLOGISE FOR THE LACK OF THE GUARANTEED MANAGER CALL BACK? CLAIMING THAT A STAFF MEMBER TOLD US HE WAS WORKING FROM HOME, HE NEVER SAID ANY SUCH THING WHICH IS WHY, UNDER UK LAW, WE HAVE NOW REQUESTED THE VOICE TAPES, WE'LL SEE WHO SI LYING NOW THEN!

JOKE OF A COMPANY that DFS sells policies for. Disgustingly rude women on phone who talks over you and refuses to allow you to speak. Claim denied - no surprises there

Been waiting in excess of 4weeks for them to resolve a bug that means my daughter is verified but it will not see past that (saying in app she needs to complete verification), and confirmed by staff that this has been completed and so she cannot order a physical card. ZERO updates about this. Also initiated a payment to a credit card company but payment never received. Support agents lie to you constantly and patronise you, saying they have no payment reference number to allow an investigation of where funds are. Suddenly today they found the reference, nearly 2weeks later after we have incurred fees from card company. Poor support imho. Plus charges are ALARMINGLY expensive for EVERY transfer you make so be VERY careful as soon rack up! Currently looking for an alternative that is significantly cheaper to use

Signed up for an account today and have now promptly closed the account. App is so non-user friendly and hard to navigate. Write a chat and then cannot find it again, searched everywhere in the app. Also not able to open a multi currency account and trying to get a refund for 2 hours of use is like trying to pull teeth. Chat consistency is beyond a joke as well. Glad to have left tbh as diabolical company and poorly executed app.

Order # S1S104604 - ordered over €7,000 of furniture from their now closed Spain side of DFS. Multiple sofas etc. One of the sofa seats has now sunk and I think it is a structural issue. Reported to them and told to go through Guardsmen as they apparently deal with service issues. Received an email link and a separate one saying thanks for completing the online form. Rude as hell woman from Guardsman starts arguing with me that online form not received, (we’ll explain automated email then?). Talking over me, would not allow me to speak etc. ZERO CUSTOMER SERVICE skills at all. Make complaint and as usual not upheld because they cannot see the issue when even a 2 year old can see the issue! Filled in online form as asked and was told by DFS would receive contact back from Guardsman within 72 hours, NOPE, clearly their clock stopped working? Then Guardsman cancel my service request as apparently not covered when DFS have said themselves it has a structural warranty anyway. This has been going on for WEEKS NOW and no further forward. AVOID AT ALL COSTS as more than happy to take your money but do nothing to provide any sort of after sales. Court it will now be. DISGUSTING ATTITUDE AND ABHORRENT STAFF MEMBERS WHO ARE JUST PALIN RUDE TO CLIENTS. And NO I an NOT interested in your generic, copy and pasted responses! NEVER AGAIN

So asked for HELP to transfer a large sum from OUR account as it was saying it cost money to do GBP to GBP which is incorrect. Then, when we actually tried initiating it, they CLOSED our account! Now we have been arguing with them for days as they keep saying my daughters >18 funds were sent already and have NOT been. They keep closing chats. Now today funds are STILL in her old account - Revolut UNEQUIVOCALLY TRYING TO RIP OFF KIDS - LOWEST OF THE LOW AND COMPLETE LIARS!

UODATE - Blah, blah, blah, bulk standard answer but ZERO resolution. And their response is only done to try to make them look good but the FACTS REMAIN, DELIBERATELY WITHHOLDING A CHILD'S POCKET MONEY AND ZERO FRAUD ON HER ACCOUNT!

I think it is great in this inclusive society that Yodel employs these drivers who are disabled. I mean I was in and they couldn't even manage to ring the doorbell and yet they drive as well. I was going to offer them some gloves in this colder weather but clearly they would have no use for them.
UPDATE - It's called humour for the STUPIDITY of your driver!

Closed account without warning & have NO access to ANY of our funds and bills to pay & children to feed! All because we challenged them about the fact they are AIDING AND ABETTING SCAMMERS when we have PROVED with evidential documents FROM THE COURIER that items were NEVER received but Amazon says otherwise so they believe a merchant OVER AND ABOVE their own clients! Police were notified as well and prove sent. Just have to search this website as well as facebook for 'Wise (Transferwise) Scam Victims'and you will see 20,000+ other victims of Wise and their inability to follow their own procedures and EU law. As per that page, it could take months, if we are lucky even at the end, to get OUR money back albeit some have NEVER got it back! They also tell you if you wish to get access to your funds then you need to log in and provide account proof of other account, just sends you around in circles on the links on their website. So HIGHLY UNLIKELY they EVEN tested that section of the website & are more than happy to frustrate genuine clients attempts to access their funds. UNEQUIVOCALLY A LAW UNTO THEMSELVES AND BELONG IN THE SCAMMERS CATEGORY WITHOUT FAIL THEMSELVES. COURT IT WILL BE NOW
UPDATE - Blah, blah, blah - Clients CANNOT submit an appeal if Wise have LOCKED them out of the website - STUPIDITY at its finest

UPDATE: As anyone with common sense would expect a clueless response from Wise as usual. I have submitted EVERYTHING PROVING that the item is damaged and has been returned at MY expense which is UNLAWFUL. Stupid fools at WIse. Submitted dispute for an item that was damaged in transit. Returned item at our expense which is UNLAWFUL but Wise do NOT care about that but merchant refused to accept the parcel. Wise refuse to refund, absolute JOKE OF A COMPANY. Cannot talk to any of their fraud team either. And not the first time I have encountered similar with Wise REFUSING to be an honourable company!
UPDATE- blah, blah blah - WE provided WRITTEN PROOF that the items were NEVER delivered and STILL NO REFUND - STUPIDITY at its finest

Purchased Mapei Flexible Wall & Floor Grout 2.5kg White from St Albans, Herts store. Went to use a couple of days later & was setting as fast as it could be mixed. Looked on bag and FOUR MONTHS out of date. Took back to store and branch manager, rude and abusive. Reported to CS, and it took them a week to try to resolve it and ZERO done about severe attitude issues the manager has. EVERY email they wanted security info to be repeated which is ridiculous and so NON_JOINED up it is a complete joke
UPDATE- blah, blah blah & NOTHING even done about the rude store manager!

ABSOLUTE JOKE OF A COMPANY. WE BUY ITEMS AND THEN SELL THEM AND NOW BEING ACCUSED, YET AGAIN, OF SELLING COUNTERFEIT GOODS. APPEAL IS A WASTE OF TIME. CUSTOMER SUPPORT ARE BEYOND A JOKE. JOKE COMPANY, JOKE POLICIES THAT ARE UNWORKABLE - closed our shop now, so will happily go to a company that actually SUPPORTS its sellers!

¡Amazon es el grupo de MENTIROSOS más grande que existe! Entonces me envían un pedido con más de 30 artículos, 3 de ellos CLARAMENTE no son nuevos y están dañados, ya que el contenido está dañado dentro del artículo sellado, lo cual puedes ver y como NINGÚN HUMANO revisa los pedidos y probablemente están empaquetados por una máquina, los envían. AHORA he tenido que pagar 18,15 € para DEVOLVER SUS ARTÍCULOS, internacionalmente, que enviaron dañados y SEMANAS después, NO ME DEVOLVIERON MI ENVÍO. ¡Están ABUSANDO DESCARADAMENTE de las Leyes de Consumo de la UE que establecen que NO hay costo por devolver artículos dañados y si no hay reembolso dentro de los 14 días, ¡DEBEN devolver el doble! ¡Tengo más posibilidades de ir a la luna, a que Amazon me devuelva mis reembolsos y los costos de envío y el doble! Y son una empresa SIN ROSTRO a la que no le importa y te tratan con condescendencia constantemente. ¿Qué tal si simplemente son honestos y confiables en lugar de cambiar CONSTANTEMENTE las reglas que NO son las mismas que las de su sitio web? Pide que un gerente se comunique contigo, al menos 7 veces y NADA. TONTOS ABSOLUTOS Amazon the biggest bunch of LIARS going! So I get sent an order with 30+ items, 3 of them are CLEARLY not new and are damaged as the contents are damaged inside the sealed item, which you can see and because NO HUMAN checks the orders and are packed likely by machine, they send them out. NOW I have had to pay €18.15 to RETURN THEIR ITEMS, internationally, that they sent damaged and WEEKS later, NO RETURN of my POSTAGE. They are BLATANTLY ABUSING EU Consumer Laws which state that NO cost to return damage items and if no refund within 14 days then they MUST pay back double! I stand more chance of going to the moon, than Amazon returning my refunds & postage costs & double at that! And they are a FACELESS company who does not care and patronise you constantly - how about just being honest and trustworthy instead of CONSTANTLY changing the rules that are NOT the same as your website rules? Ask for a manger to contact you, at least 7 times now & NOTHING. ABSOLUTE FOOLS

PAACK y Amazon son la pandilla de ESTAFADORES más grande que existe. ¡Afirman que recibí un paquete después de las 10 p. m. en la noche de arte y solo porque recibí otros 82 paquetes anteriormente, debo estar mintiendo! ¡Proporcionen un comprobante de entrega con nuestra firma, seguimiento por GPS o una foto del paquete en nuestra puerta! ¡NO PUEDEN hacerlo porque el MENSAJERO lo HA ROBADO! SON COMPLETOS TONTOS PAACK & Amazon the biggest bunch of CROOKS going! Claim I received a parcel at past 10pm art night and just because I received 82 other parcels previously, I must be lying! Provide proof of delivery with our signature, GPS tracking or a picture of the parcel at our door step - YOU cannot because the COURIER HAS STOLEN it! ABSOLUTE FOOLS

UPDATE - usual absolute rubbish and generic response but NO actual FULL resolution offered!

UPDATe- Paack have NOW ADMITTED in writing item was NEVER delivered and have they done anything about correcting the situation - don't be so silly - NO REFUND for STOLEN item at all

PAACK y Amazon son la pandilla de ESTAFADORES más grande que existe. ¡Afirman que recibí un paquete después de las 10 p. m. en la noche de arte y solo porque recibí otros 82 paquetes anteriormente, debo estar mintiendo! ¡Proporcionen un comprobante de entrega con nuestra firma, seguimiento por GPS o una foto del paquete en nuestra puerta! ¡NO PUEDEN hacerlo porque el MENSAJERO lo HA ROBADO! SON COMPLETOS TONTOS PAACK & Amazon the biggest bunch of CROOKS going! Claim I received a parcel at past 10pm art night and just because I received 82 other parcels previously, I must be lying! Provide proof of delivery with our signature, GPS tracking or a picture of the parcel at our door step - YOU cannot because the COURIER HAS STOLEN it! ABSOLUTE FOOLS