I purchased a retractable washing line and the post fastener as it wasn't clear the washing line came withbthe hook to connect it. When I returned the post fastener I was quoted £20 to collectbthe £24.99 item. I chose to return myself as this was cheaper £8.99 registered post and the charged me £5 anyway for returning the unused item to stock. Very good product but not impressed by the lack of transparency on returns. Would jot recommend as there are alternatives out there hopefully with a better service.